Tony Rodriguez

Hello, @Andre,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello @ljimenez,

In order to solve your issue, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.et_column > .et_b_header-menu .secondary-menu-wrapper .menu {
    width: 18rem !important;
}
.secondary-title:after{
display: none !important;
}
.et_column>.et_b_header-menu .secondary-menu-wrapper .secondary-title {
    width: max-content !important;
}
.et_b_header-menu .secondary-menu-wrapper .secondary-menu-toggle {
    margin-right: 0 !important;
}

The result should look like this: https://postimg.cc/nCM01YWY

We hope this helps.

Best regards,
8Theme’s Team

Hello, @Arbadev,

Thank you for your response.

Have you been able to resolve the issue? We have conducted an inspection of your website and have not identified any issues. It is likely a caching issue on your end. We suggest that you clear your browser cache and revisit your website.

The Mega menu will remain active until the cursor is moved onto it from the main menu on your site. We have recorded a video for your reference. The video URL can be found in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Arbadev,

The shop page is a catalog page for products that cannot be edited using Elementor by default.
If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you are able to use the free version of the Elementor but in case you want to get the Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.

Elementor Pro is not required to edit the product archive (Shop) in our theme. All settings you can find in Theme Options > WooCommerce.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @Underlab MX,

Thank you so much for purchasing our theme and contacting our support center.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

If the result is independent of the activated theme, contact support of “Qty Increment Buttons for WooCommerce ” plugin support.

We hope this answer is helpful.

Kind Regards,
8theme team.

Hello, @floatselect,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please edit the page with Elementor > edit the Image Carousel element > select the image size according to your requirements and then go to Advanced > Responsive > toggle ON “Hide on Mobile Portrait” and Update it.

After adding a new section, please edit the image carousel element and select the image size as per your requirements. Then, go to the advanced settings and toggle the “Hide On Desktop” option to ON and update it.

We have prepared a video for you to watch in its entirety and follow the steps outlined therein. https://www.veed.io/view/64025371-aca1-49b1-bcde-d1c0aa470ea5?sharingWidget=true&panel=share

We hope this will solve your issue.

Best regards,
8Theme’s Team

Hello, @jaroh,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Yirtimd,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have selected the shop page filter layout and have recorded a video for your reference. The video URL can be found in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello @ubansal,

In order to resolve your issue, please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Mobile CSS and Mobile LandScape CSS. After doing so, please clear your browser cache and check back to your site.

.single-product .product-images {
    margin-bottom: 0 !important;
}
.single-product .woocommerce-product-gallery .swiper-container {
    margin-bottom: 0 !important;
}

Best Regards,
8Theme’s Team

Hello @Jimmy,

Thank you for using our theme and for reaching out to us.

We have reviewed your website and it appears that there may be a conflict issue with the PWF – WooCommerce Products Filter. Our developers will investigate what can be done to help.

We recommend that you contact the support team of the PWF – WooCommerce Products Filter plugin for further assistance.

Best Regards,
8Theme’s Team.

Hello, @entiria,

Thank you so much for purchasing our theme and contacting our support center.

1. Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello @mch,

We hope this message finds you well. We are pleased to inform you that the latest version of the WPBakery Page Builder (version 7.0) is now available for download from the following page: https://www.8theme.com/downloads/.

We thank you for your continued support and look forward to your feedback.

Best Regards,
8Theme’s Team.

Hello, Jennifer,

We have just checked your site and there is no such border in the header on your site. It is working perfectly fine at our end. Please refer to the screenshot provided (https://postimg.cc/SJcjPSdx) for reference. It appears to be a cache issue at your end. We suggest that you clear your site and browser cache and check back again. We hope this issue will be resolved.

In regards to the speed of the site, we have tested it on GTMetrix and the result is not bad (https://gtmetrix.com/reports/jygshop.com.ar/gBfhqBO7/).

There are some more points that can be covered up to increase the site speed to more satisfactory numbers. Please refer to the recommendations provided by the GTMetrix report (https://postimg.cc/d72bMfXd).

Additionally, you can read and follow the instructions written in our theme documentation related to the speed of the site (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

Best Regards,
8Theme’s Team

Hello, @debashisd,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache & Optimizing plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Tyler,

Please provide temporary wp-admin, and FTP access via the Private Content area so that we will check and install the latest version of the Woozone plugin on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.