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Category filter not showing on store page

This topic has 8 replies, 2 voices, and was last updated 8 months, 4 weeks ago ago by Tony Rodriguez

Yirtimd

Participant

August 2, 2023 at 16:07

Hello again.
Uploaded goods to the store in test mode. Each product has a category (I’m attaching a screenshot), but filtering by category is not displayed on the store page (I’m attaching a screenshot).
e.g.: women’s -> women’s clothing

1 shot:
1.1. https://i.gyazo.com/0aaa6ed61ef55cb48f4ab97266443c21.png
1.2. https://i.gyazo.com/d608a0651e912d0a2b8397b2e3f2c96c.png

2 shot: https://i.gyazo.com/1e591a4415361ed85e33118d57c816a0.png

Please, contact administrator
for this information.

#363527 Copied Theme version: 9.1.12 WooCommerce version: v.7.9.0

7 Answers

Tony Rodriguez

Support staff

August 3, 2023 at 05:30

Hello, @Yirtimd,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have provided a video tutorial in the private content area for your reference.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363545 Copied

Yirtimd

Participant

August 3, 2023 at 08:05

Hello. Thanks a lot!
But I meant that the categories are not displayed not on the product card, but on the left in the filtering, so I don’t understand where to click to display)

How it is implemented in the demo
screen
https://i.gyazo.com/9f9b9b29f19c460599527ad5078c11e9.png

#363558 Copied

Tony Rodriguez

Support staff

August 3, 2023 at 08:39

Hello, @Yirtimd,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Additionally, we have added a product categories widget to the shop sidebar under Appearance > Widgets.

For your reference, please see the screenshots provided. https://imgur.com/bmMj5CQ , https://imgur.com/wJNpKS9 , https://imgur.com/undefined

We invite you to read our theme documentation here: https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas

Best regards,
8Theme’s Team.

#363566 Copied

Yirtimd

Participant

August 3, 2023 at 09:00

I apologize if I tortured you!)

Categories appeared, excellent. Thank you very much!
But there was also a new problem. It is in the display of the goods.
Now in the catalog, the product card displays a short description.
However, when editing the appearance, this is no longer the case. And in the settings for the appearance of the product, it is also not worth it to be displayed. There is no such thing in the video that was sent.

Screenshot showing the display of a short description
https://i.gyazo.com/3c392a15b1340001e9fbb7b1610d9a8c.png

A screenshot where you can see that in the editing menu, a short description is no longer displayed, and there is no checkmark for such
https://i.gyazo.com/a288e895c5b5cc6951511209a5100541.png

#363575 Copied

Tony Rodriguez

Support staff

August 3, 2023 at 09:20

Hello, @Yirtimd,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. We have selected the shop page filter layout and have recorded a video for your reference. The video URL can be found in the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#363576 Copied

Yirtimd

Participant

August 7, 2023 at 13:41

Great thx!!

#363872 Copied

Tony Rodriguez

Support staff

August 8, 2023 at 05:35

Hello, @Yirtimd,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#363915 Copied
Tagged: category, filter, page, store, themes, woocommerce, wordpress
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