Return to previous page

Missing footer on woocommerce single product page

This topic has 2 replies, 2 voices, and was last updated 9 months ago ago by Tony Rodriguez

debashisd

Participant

August 1, 2023 at 19:36

Hi,

I cannot see my footer on the single product page. I have tried with elementor header-footer and the x-store theme builder, but it is not visible.

Also, I see a dog most of the time sitting at the bottom !

Please help.

#363446 Copied Theme version: 9.1.12 WooCommerce version: 7.9.0

1 Answer

Tony Rodriguez

Support staff

August 2, 2023 at 05:42

Hello, @debashisd,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache & Optimizing plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#363454 Copied
Tagged: footer, missing, page, single product, template, woocommerce, wordpress
Viewing 2 results - 1 through 2 (of 2 total)