Return to previous page

Topic: Off-canvas login redirects to /my-account/ page when using Caching plugins

TM

Participant

August 4, 2023 7:53 am

Dears,

I tried to use WP Rocket and WP Super Cache, with the settings I find on your website.

But with both of them, when I try to log in on the Off-canvas panel, it redirects me to /my-account/ page, and I need to re-login.

I tried to exclude my-account page from caching, but that does not work either.

I will appreciate your support.

Thanks
Theme version: 9.1.12

#363671 copied to clipboard

Tony Rodriguez

Support staff

August 4, 2023 8:21 am

Hello, @TM,

Thank you so much for purchasing our theme and contacting our support center.

We are having difficulty understanding your request. Please provide us with more details about your issue. Additionally, we recommend recording a video of the problem and uploading it to a file sharing service such as WeTransfer (https://wetransfer.com/) and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#363673 copied to clipboard

TM

Participant

August 4, 2023 8:35 am

Hello Tony,

Thank you for your prompt response.

Please find the details.

Thanks again.

Content is visible for topic creator and
support staff only.

#363674 copied to clipboard

Tony Rodriguez

Support staff

August 4, 2023 8:57 am

Hello, @TM,

Thank you for the login details and video.

We have resolved your issue. Please clear your browser cache and revisit your site. Additionally, we have disabled the “Enable caching for logged-in WordPress users” setting in WP-Rocket.

We have created a video for your reference. Please watch it for further information; the video URL can be found in the private content area.

Best Regards,
8Theme’s Team.

Content is visible for topic creator and
support staff only.

#363678 copied to clipboard

TM

Participant

August 4, 2023 9:03 am

Dear Tony,

I did tried that as well.

Please try to log in 2-3 times, it will be the same.

Thanks.

#363681 copied to clipboard
Rose Tyler

Support staff

August 4, 2023 1:51 pm
Hello, @TM,

Thank you for your response.

We have added the next php code snippet to your child-theme/functions.php:

add_filter( 'init', function() { if ( isset( $_REQUEST['woocommerce-login-nonce'] ) ) { $_REQUEST['woocommerce-login-nonce'] = wp_create_nonce( 'woocommerce-login' ); } } );

Please, check now.

Best Regards,
8Theme’s Team.
#363717 copied to clipboard
TM

Participant

August 4, 2023 2:11 pm

Thank you @Rose Tyler

That seems to work.

Thanks again, and have a nice weekend.

#363720 copied to clipboard

Rose Tyler

Support staff

August 4, 2023 2:32 pm

Hello, @TM,

You’re welcome!
Have a nice weekend too.

Best Regards,
8Theme’s Team.

#363723 copied to clipboard