Tony Rodriguez

Hello, @finleydesign,

Thank you for using our theme and for contacting us.

We have thoroughly inspected your website and are pleased to inform you that we did not encounter any issues. The homepage slider on your site is functioning correctly. We believe that the problem you are experiencing may be due to a cache issue on your end. We kindly suggest that you clear your browser cache and then revisit the site.

For your convenience, we have recorded a video detailing our findings. We strongly recommend that you watch it in its entirety for a comprehensive understanding of the situation.

Please find the video attached in the private content area.

Best Regards,
8Theme’s Team.

Hello, @anand,

Thank you for using our theme and for contacting us.

If you are interested in adding a custom background color to your shop page, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Pages’.
3. Select ‘All pages’.
4. Choose to edit the ‘Shop’ page.
5. Proceed to ‘XStore Options’.
6. Click on ‘Style’.
7. Select ‘Custom background color’ according to your preference.
8. Update the changes.

Please refer to the attached image for your reference. https://imgur.com/zBKSJMk , https://imgur.com/WDPyBL9

We hope this helps. Should you have any further queries, please do not hesitate to contact us.

Kind Regards,
8theme team.

Hello, @Octatech,

Thank you for the login details.

We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you revisit your site after clearing the all cache.

Please note that we have adjusted the Mega menu container width to 1400px. This adjustment can be found under Appearance > Menus > Main Menu > Menu Options. This modification has effectively addressed your concern.

Please refer to the attached image for your reference. https://imgur.com/F2YPaMO , https://imgur.com/XQ9O0pX

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @atahan,

Thank you for contacting us and for using XStore.

If you wish to modify the term “categories”, please follow these steps:

1. Enable the Classic Widgets Panel by navigating to Xstore > Theme Options > General.
2. Proceed to Appearance > Widgets > Shop sidebar.
3. Add the Product categories widget and alter the title as per your preference.

Please refer to the attached image for your reference.https://imgur.com/XdeSbTL

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @Jennifer,

Thank you for using our theme and for contacting us.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Please note that we have activated the Stock Status in the following path: XStore > Theme Options > Woocommerce > Single Product page > Layout.

For your convenience, we have attached images for your reference. https://imgur.com/FrDtk6x , https://imgur.com/aZ5fW8X

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team.

Hello, @desgest,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @gewoonbovenaan,

Should you wish to position the icons adjacent to the title of the tab, it would necessitate editing the tab widget. Subsequently, you would need to modify the tabs under it and select the icon position as ‘before title’. For your reference, please consult the following screenshot: https://postimg.cc/SXg20FCk

The result should look like this: https://postimg.cc/xc92mkBp

Best Regards,
8Theme’s Team

Hello, @Aiyub,

We appreciate your use of our theme.

Regarding the message you mentioned, please feel free to disregard it. Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

To create a menu, please navigate to ‘Appearance’ and then ‘Menus’. Following this, you can select the menu via ‘Theme Options’, then ‘Header Builder’, and finally ‘Menu element’.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Dreams,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to review your website. This is due to your site being in maintenance mode. Kindly provide a screenshot or video illustrating the issue you are encountering. This will enable us to assess the situation and provide you with the appropriate assistance.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello, @Yirtimd,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @santhosh,

Thank you for using our theme and for contacting us.

We are pleased to inform you that we have thoroughly reviewed your website and found no issues. Specifically, on the single product page, both the ‘Add to Cart’ and ‘Payment’ buttons are appearing correctly.

For your reference, we have attached a screenshot demonstrating this. https://postimg.cc/Ffd0g7hP

Should you encounter any other issues, we kindly request that you provide a screenshot of the problem along with the URL of the page where the issue is occurring. This will enable us to investigate further and provide you with the necessary assistance.

Best Regards,
8Theme’s Team.

Hello @vidomarketing,

We are unable to access your site. Please ensure that the details you have provided are valid and working so that we can assist you further.

Best Regards,
8Theme’s Team

Hello @Khalish,

Thank you for your response.

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @coffeedog,

Thank you for your response.

We have conducted a review of your website and the header and footer appear to be functioning correctly. Please refer to the screenshot provided at the following link: https://imgur.com/jovrPHH

If this is not sufficient, please provide a more detailed description of your request, including a screenshot of what you are looking for. Also, create temporary wp-admin access, so we can check your settings and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team.

Hello, @william hsueh,

1. Variable products have “Select options” text on buttons on the Wishlist page – https://prnt.sc/V34x29-nKvjs , it means then the variation should be selected before adding to cart, in another case the product can’t be added. https://prnt.sc/Xod-zVo1qZft – click on the button on this screenshot will not add any product to cart because all they are variable and variation if not selected, but products with selected variation can be added to cart from wishlist – https://prnt.sc/Sgsky-tmtkeA

Same as for the Compare page as well.

2. Please provide the URL of the products having “Select Option” in Chinese and in English, so that we will further look into it for you and help you out accordingly.

Kind Regards,
8theme team