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Products filter is not working properly - by zjulie1

This topic has 22 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Tony Rodriguez

zjulie1

Participant

July 30, 2023 at 06:10

Please see the screenshot https://prnt.sc/9o0_KVOGHvjq

Also, the Products filter option is not working. see screenshots https://prnt.sc/0Hj0FHSJ_ynv

For example: if you select a range of prices it does not show that specific category of products. Please fix this from your end. I hope it’s a theme issue.

last time I raised the same complaint but you told me I have used another 3rd party plugin that’s why you told me you can’t. But this time I will request you fix the issues by using your own filter options. Somehow we need to fix this anyway.
We don’t want to hear any excuses as we have paid for your Number #1 theme.
Regards

Please, contact administrator
for this information.

#363229 Copied Theme version: 1.0 WooCommerce version: Updated

21 Answers

Rose Tyler

Support staff

July 30, 2023 at 08:33

Hello, Zjulie1,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Private Content.

Kind Regards,
8theme team

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#363235 Copied

zjulie1

Participant

July 30, 2023 at 18:27

Thanks for your clarification. But I will request you to fix the issue in the new gifts page, not the demo one which we got with the theme by default.
And your theme is fully compatible with Elementor as you showed on Themeforest so why you are suggesting me to remove the Elementor Pro? That’s funny. Because many of the sections are designed by elementor pro.

and you have just given your suggestions or solutions on the demo shop page which we are not using anymore.
So please fix the filtering issues in the new gift (shop) page and let me know your feedback Please.

Thanks in advance

#363275 Copied

Rose Tyler

Support staff

July 31, 2023 at 08:05

Dear, Zjulie1,

Thank you for your response.

We provide support for our theme only and we explained that there is no bug in our theme – https://xstore.helpscoutdocs.com/article/25-support
We are compatible with Elementor Pro, but this plugin doesn’t come bundled with our theme https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . Also, you are using other 3rd party plugins on the site, and a bit more deep test is needed to find out how they affect the functionality on the site and which of them causes problems.

Our answer doesn’t mean that the problem is caused by Elementor Pro (we are ready to help with questions related to the compatibility of our theme with Elementor Pro), it means: “We’ve disabled some of the 3rd party plugins on your site and all works fine without them.”
You can check by yourself further, for example, Elementor Pro is activated on your site, we disable only Product Filter for WooCommerce and WP Categories Widget plugins (not the official woocommerce plugin), and our filters work fine – https://prnt.sc/Jc-IxzRzg-K7
Next situation, only ShopLentor – WooCommerce Builder for Elementor & Gutenberg plugin is disabled, as a result no products on the Shop page so the search can’t be tested.

We understand that you ask us to add compatibility with all 3rd party plugins that you installed on the site, but it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We always do our best to help our customers, and even can help add compatibility with a 3rd party plugin (it is out of our basic support scope), but in your case, it is not 1 plugin and you continue to reiterate that the issue is within the theme and that we must do things that are outside of our support scope. We feel that the time and effort we have to put in may be met with negativity from your side, unfortunately. Therefore, we have once again explained the situation to you and we will continue to act according to our support policy which you had the opportunity to read prior to purchasing the theme. Otherwise, it would be unfair to our other customers.

If you have any other questions, please do not hesitate to reach out to us. Our support team is always available to assist you with questions related to our theme and plugins which comes bundled.

Try to contact support plugins, maybe they will assist you. In another case, you will need to hire a developer who will sort out the effect of 3rd party plugins and will be able to create compatibility between plugins together and the theme.

Kind Regards,
8theme team

Please contact administrator
for this information.

#363287 Copied

zjulie1

Participant

July 31, 2023 at 13:18

Thanks for your Response Sir,
I never meant to refund. I know it’s a good theme I had worked with this theme several times. I have a few more corrections that we really need help from. Please see the loom short video where I explained everything and it will really help you to understand what we want actually now.
Regards

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for this information.

#363307 Copied

zjulie1

Participant

July 31, 2023 at 13:25

For cpanel access.

https://prnt.sc/dDa4UlRsuger

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#363308 Copied

zjulie1

Participant

July 31, 2023 at 13:55

Please setup your theme default shop page with and please modify me those option which I explain on the short video guide and we will be done. Thanks again

#363314 Copied

Rose Tyler

Support staff

July 31, 2023 at 14:04

Hello, Zjulie1,

Thank you for your response.

We’ve changed next settings:
– Theme Options > WooComerce > Shop > Shop page layout > Products Per Page > 24;
– Theme Options > WooComerce > Shop > Shop page layout > View Mode > Grid/List;
– Theme Options > WooComerce > Shop > Design products > Product Content Elements;

Please check the result and let us know what else assistance is needed.

Kind Regards,
8theme team

#363317 Copied

zjulie1

Participant

July 31, 2023 at 17:12

I am sorry to add more support lists. As I explained in my short video how I want to display the products on my website.
Note. I just need to show the products on the Archive page without the title and description but not in the single product mode. I mean whenever someone clicks a product from the archive page which is the gift page it should come with all details like title descriptions etc whatever the product contains.

if you check home page products you will see the perfect example of that. You can take the home page products as an example.

Note: can you please remove the recently viewed products without the title and description?

Thanks

#363361 Copied

zjulie1

Participant

July 31, 2023 at 17:18

also, please remove all new badges from all products Please.
Your support is super

#363362 Copied

zjulie1

Participant

July 31, 2023 at 17:21

Also please remove this https://prnt.sc/s8sindYbLz5i

Apologies for not to sending all the requirements at the time. Sorry

#363363 Copied

Rose Tyler

Support staff

July 31, 2023 at 19:43

Hello, Zjulie1,

Thank you for your response.

Done for your Shop page – https://gyazo.com/34f92751bf06b97aecf051b3f77dc1fb
Please clear the cache of your browser and check now.

“Note: can you please remove the recently viewed products without the title and description?” – please provide URL of page with them.

“Also please remove this https://prnt.sc/s8sindYbLz5i” – done.

Kind Regards,
8theme team

#363368 Copied

zjulie1

Participant

August 1, 2023 at 04:46

Thanks your support is great. we are almost close to it. Please fix me this as well https://prnt.sc/JKhJpMC_QPPv

#363383 Copied

Rose Tyler

Support staff

August 1, 2023 at 06:31

Hello, Zjulie1,

Please check how it works https://prnt.sc/vxLHoYEHqd5O when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce support, because the situation is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#363388 Copied

zjulie1

Participant

August 1, 2023 at 18:41

Hello Support. Will You please fix this issue which I have explained in the short video guide?
Video: https://www.loom.com/share/f7645d7720a14d558db5c9ad3e336ce1?sid=e1dda3a2-e196-4f5a-b2fc-af1a84a6fecf

Please contact administrator
for this information.

#363443 Copied

Rose Tyler

Support staff

August 2, 2023 at 07:33

Hello, Zjulie1,

Thank you for your response.

1/ This filter https://prnt.sc/vxLHoYEHqd5O comes from WooCommerce and should be independent of our theme. To confirm it, we asked you to check how it works when the Storefront theme is activated.
If you want to fix or remove options from there, you need to contact WooCommerce support.

2/ To remove this icon https://prnt.sc/0S9kPYWhJeyq , please go to Theme Options > WooComerce > Shop > Shop page layout > View Mode > Grid.

3/ Fixed – https://prnt.sc/XdyOio_8h5eo

4/ We’ve checked this https://prnt.sc/poQ42qPoT2N7 in Safari, and we do not see the problem. Please try to clear the cache of your browser.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363461 Copied

zjulie1

Participant

August 3, 2023 at 20:21

I have only a few pages, but why is it showing 30 pages and a few times ago it was showing 2056 pages? That’s very wired. will you please check and fix this?
Screenshot: https://prnt.sc/F2xGqSzEAh4l

#363646 Copied

zjulie1

Participant

August 3, 2023 at 20:22

very wired https://prnt.sc/Er-JdVwTRtfj

#363647 Copied

zjulie1

Participant

August 3, 2023 at 20:57

it’s increasing https://prnt.sc/Qi3hPr_H-7s-

#363650 Copied

Rose Tyler

Support staff

August 4, 2023 at 05:24

Hello, Zjulie1,

Thank you for getting in touch with us.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

If the result is independent of the activated theme, contact support of NitroPack support.

We hope this answer is helpful.

Kind Regards,
8theme team

#363665 Copied
Tagged: error, filter, products, themes, woocommerce, wordpress
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