Tony Rodriguez

Hello, @Mr. Mohit Chauhan,

We have identified that the issue you are experiencing on your site is due to the FTP restriction currently in place. We kindly request you to temporarily disable this FTP restriction and then attempt to use the site again. We are confident that this action will resolve the issue at hand.

If the problem persists even after disabling the FTP restriction, we request you to keep the FTP restriction disabled and inform us. We will then make another attempt to resolve the issue.

To disable the FTP restriction on your site, you may need to contact your hosting provider and seek their assistance.

We appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

Hello, @dipesh1947,

Thank you for your prompt response.

We have conducted a thorough examination of your site using a personal mobile device and found no issues. Both the desktop and mobile headers appear to be functioning correctly.

Please find attached screenshots for your reference:

– Desktop view: https://imgur.com/ZEU4g30
– Mobile device view : https://postimg.cc/LYm0qVCK

The issue you are experiencing may be due to cache problems on your end. We recommend that you clear all cache, including plugin and browser cache, and then revisit your site.

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @atahan,

Thank you for contacting us and for using XStore.

Should you wish to disable the quick view feature, kindly proceed to Xstore > Theme options > WooCommerce > Shop elements > Quick view and Toggle it “OFF” and Publish it.

For your convenience, we have provided a reference image: https://imgur.com/8SENRMp

We trust this will address your concern.

Should you have any further inquiries or issues, please feel free to contact us. Our support team is always at your service.

Best Regards,
8Theme’s Team

Hello, @Andre,

We appreciate your recent purchase of our theme and your subsequent contact with our support center.

We are pleased to inform you that the issue you reported has been resolved. We kindly request you to revisit your site after clearing your browser cache.

We have adjusted the “More Details” Length (Chars) in Xstore > Theme Options > WooCommerce > Shop elements > Quick view. You can view the changes at this link: https://imgur.com/wxXqM1O.

The issue arose due to the presence of tags in the description. When an excerpt is taken to display in Quick View, some unclosed tags were causing the problem.

For further reference, please refer to the image provided at this link: https://imgur.com/jsjfX26.

Should you have any further questions or concerns, please feel free to contact us. Our support team is always ready and willing to assist you.

Best Regards,
8Theme’s Team

Hello, @phanhuy,

Thank you for your response.

We regret to inform you that we are unable to view the screenshots you have previously provided. We kindly request you to reshare these screenshots for our perusal.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Additionally, we would appreciate it if you could provide the URL of the page where you intend to implement the CSS code to create a rounded corner style for the product’s featured image. This will enable us to better assist you in your request.

We look forward to your prompt response.

Best Regards,
8Theme’s Team.

Hello, @vasak,

We are pleased to acknowledge your message.

It is indeed gratifying to know that your issue has been resolved to your satisfaction. Should you require further assistance or have any queries, please do not hesitate to contact us. Your positive feedback is greatly appreciated. We wish you a splendid day!

Best Regards,
8Theme’s Team

Hello, @M Project,

Also, For the Shop page in mobile view, is it possible to show products one by one? Now is showing 2 products in a row.

To achieve this, you can insert the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please ensure to clear your browser cache to see the changes:

@media only screen and (max-width: 500px){
.products-grid .product {
width: 100% !important;
}
}

We trust this will address your concern.

Best Regards,
8Theme’s Team

Hello, @Enjin,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

Hello, @M Project,

We have conducted a thorough review of your website and found that it is functioning correctly in customizer mode. However, we have noticed an issue appearing on the site’s front end.

For your reference, we have attached screenshots of both the customizer mode and the on-site front end.

Customizer mode: https://imgur.com/oQ7YbGq, https://imgur.com/wlzHgcQ
On-site front end: https://imgur.com/uC1udEb , https://imgur.com/n3Xwgys

We recommend that you temporarily disable any caching (CDN) and cache plugins, flush the server cache completely, and clear the browser cache before checking again.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.

Hello, Ahmed Kamal,

We have recently conducted a performance review of your website using GTMetrix. Unfortunately, the results indicate that your site’s performance is currently at 50%. You can view the detailed results at the following link: https://gtmetrix.com/reports/ahmedkamal.art/atBudiQC/

We strongly recommend addressing the top issues identified in the audit, as these are significantly impacting your website’s performance. You can view these issues here: https://postimg.cc/MvwN2Zbz

To enhance your page speed, we suggest utilizing a Content Delivery Network (CDN) service.

We also recommend reviewing our theme documentation for further guidance on how to improve your website’s speed. You can access this information at the following links: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a more comprehensive understanding of the specific issues slowing down your website, we advise running a website speed test with GTMetrix. This tool can provide you with actionable recommendations to help you enhance your website’s performance.

Best Regards,
8Theme’s Team

Hello, @Shehzad Ghazi,

You’re welcome!

If you have any more questions in the future, feel free to ask.

Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @filiphdan,

You’re welcome!

If you have any more questions in the future, feel free to ask.

Have a great day!

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, Chaos Absolute LLP,

We have conducted preliminary research and would like to share our findings with you. However, we have not officially tested these plugins with our theme. As previously advised, we recommend that you refer to the plugin documentation and reach out to the plugin author for a more comprehensive understanding of these plugins. The plugin author, being the expert on the plugin’s functionality, will be able to provide you with the most accurate and detailed information.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @aniwalunj,

Thank you for the login details.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

The resolution was achieved by disabling the Mobile Optimization option located under XStore > Theme Options > General/Layout. This action has effectively addressed the problem you were experiencing.

For your convenience, we have attached an image for your reference. https://postimg.cc/KR3LfGBD

Best Regards,
8Theme’s Team

Hello, @Liva,

We are pleased to inform you that the issue you reported has been resolved. We kindly request you revisit your site after clearing your browser cache.

The necessary CSS code has been added under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please refer to the following screenshot for the result: https://postimg.cc/vxGt4pc6

The CSS code added is as follows:

@media screen and (min-width: 992px) {
.content-product .quantity-wrapper {
    display: block !important;
}
.content-product .product-details .add_to_cart_button {
    top: 10px !important;
    width: 34% !important;
    right: 2px !important;
}
.content-product .quantity-wrapper .button:before {
    content: 'SEPETE EKLE' !important;
    font-size: 1rem;
}
}

Please note that you can adjust the width in the aforementioned CSS code as per your requirement.

Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.