a couple of different elements of Massive Addons like Carousels (all types) or Info Circle, and maybe others are not working, and no matter what the setting is, always shows a blank page.
Could you please address the issue and resolve it?
Thanks for considering my request!
Thank you for contacting us and for using XStore.
Also, please check the Private Content area. You need to contact your hosting provider and ask to fix the memory error.
The issue is not with the backend. The problem is that those elements are not shown on the front end. I see a blank and empty area for these elements.
Thanks for checking the logs and the memory issue. I will check it with our hosting provider.
We appreciate your prompt response.
1/ You need to solve the memory issue first.
2/ After that check the problem with elements, it could be solved automatically.
3/ If the problem on the frontend is not solved, please provide URL of page where we will be able to see it clearly. Only after solving the problem with memory limit.
Thank you for your cooperation.
I resolved the memory issue and increased it to 2 GB. as I see Massive Elements are now shown on the pages.
I will let you know if anything changes.
I appreciate your fantastic support!
We are writing to express our gratitude for your recent update. It is indeed heartening to learn that the memory issue has been resolved and the Massive Elements are displaying correctly.
Your diligent efforts in this regard are greatly appreciated. We encourage you to continue reaching out to us for any further developments or if you require assistance in the future.
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