Massive Addons showing a blank page for different elements

This topic has 6 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Farhad
    Farhad
    Participant
    August 23, 2023 at 01:50

    Hi,
    a couple of different elements of Massive Addons like Carousels (all types) or Info Circle, and maybe others are not working, and no matter what the setting is, always shows a blank page.
    https://prnt.sc/wkQWPoFpzMaq

    Could you please address the issue and resolve it?
    Thanks for considering my request!

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 10:04

    Hello, Farhad,

    Thank you for contacting us and for using XStore.

    We’ve checked one of mentioned elements on your site, and we do not see problems – https://prnt.sc/V2w7_60n-1PK Please use the Backend editor https://prnt.sc/YkwHZ9l_yXTa

    Also, please check the Private Content area. You need to contact your hosting provider and ask to fix the memory error.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Farhad
    Farhad
    Participant
    August 23, 2023 at 20:08

    Thanks Rose,
    The issue is not with the backend. The problem is that those elements are not shown on the front end. I see a blank and empty area for these elements.
    https://prnt.sc/YG-Pow1sV-NA
    https://prnt.sc/0pnPnhA-eHVj

    Thanks for checking the logs and the memory issue. I will check it with our hosting provider.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:41

    Hello, Farhad,

    We appreciate your prompt response.

    1/ You need to solve the memory issue first.

    2/ After that check the problem with elements, it could be solved automatically.

    3/ If the problem on the frontend is not solved, please provide URL of page where we will be able to see it clearly. Only after solving the problem with memory limit.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Farhad
    Farhad
    Participant
    August 24, 2023 at 17:55

    Thanks Rose,
    I resolved the memory issue and increased it to 2 GB. as I see Massive Elements are now shown on the pages.
    I will let you know if anything changes.

    I appreciate your fantastic support!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 25, 2023 at 06:23

    Hello, @Farhad,

    We are writing to express our gratitude for your recent update. It is indeed heartening to learn that the memory issue has been resolved and the Massive Elements are displaying correctly.

    Your diligent efforts in this regard are greatly appreciated. We encourage you to continue reaching out to us for any further developments or if you require assistance in the future.

    Best Regards,
    8Theme’s Team

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