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Massive Addons showing a blank page for different elements

This topic has 6 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Tony Rodriguez

Farhad

Participant

August 23, 2023 at 01:50

Hi,
a couple of different elements of Massive Addons like Carousels (all types) or Info Circle, and maybe others are not working, and no matter what the setting is, always shows a blank page.
https://prnt.sc/wkQWPoFpzMaq

Could you please address the issue and resolve it?
Thanks for considering my request!

Please, contact administrator
for this information.

#365309 Copied Theme version: 9.1.13

5 Answers

Rose Tyler

Support staff

August 23, 2023 at 10:04

Hello, Farhad,

Thank you for contacting us and for using XStore.

We’ve checked one of mentioned elements on your site, and we do not see problems – https://prnt.sc/V2w7_60n-1PK Please use the Backend editor https://prnt.sc/YkwHZ9l_yXTa

Also, please check the Private Content area. You need to contact your hosting provider and ask to fix the memory error.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365367 Copied

Farhad

Participant

August 23, 2023 at 20:08

Thanks Rose,
The issue is not with the backend. The problem is that those elements are not shown on the front end. I see a blank and empty area for these elements.
https://prnt.sc/YG-Pow1sV-NA
https://prnt.sc/0pnPnhA-eHVj

Thanks for checking the logs and the memory issue. I will check it with our hosting provider.

#365479 Copied

Rose Tyler

Support staff

August 24, 2023 at 06:41

Hello, Farhad,

We appreciate your prompt response.

1/ You need to solve the memory issue first.

2/ After that check the problem with elements, it could be solved automatically.

3/ If the problem on the frontend is not solved, please provide URL of page where we will be able to see it clearly. Only after solving the problem with memory limit.

Thank you for your cooperation.

Kind Regards,
8theme team

#365491 Copied

Farhad

Participant

August 24, 2023 at 17:55

Thanks Rose,
I resolved the memory issue and increased it to 2 GB. as I see Massive Elements are now shown on the pages.
I will let you know if anything changes.

I appreciate your fantastic support!

#365583 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 06:23

Hello, @Farhad,

We are writing to express our gratitude for your recent update. It is indeed heartening to learn that the memory issue has been resolved and the Massive Elements are displaying correctly.

Your diligent efforts in this regard are greatly appreciated. We encourage you to continue reaching out to us for any further developments or if you require assistance in the future.

Best Regards,
8Theme’s Team

#365609 Copied
Tagged: best selling woocommerce themes, fix massive addons elements, massive addons blank page, woocommerce massive addons blank, woocommerce themes issues
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