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Settings not opening or locking - by Taha

This topic has 16 replies, 4 voices, and was last updated 8 months, 1 weeks ago ago by Tony Rodriguez

Taha

Participant

August 22, 2023 at 14:05

hello, sometimes i have a problem like this, the side mirrors do not open and they lock, what can i do about this issue? https://www.awesomescreenshot.com/video/20134370?key=50fab9888cb3a3b711e417b93a5b5bb6

Please, contact administrator
for this information.

#365253 Copied Theme version: 9.1.13

15 Answers

Andrew Mitchell

Support staff

August 22, 2023 at 17:03

Hello, vasak,

We have rectified this issue, could you please verify it? Also, the changes will be incorporated in the upcoming theme update.

The modifications have been made in the following files:
plugins/et-core-plugin/app/models/customizer/frontend/js/script.js
plugins/et-core-plugin/app/models/customizer/builder/class-customize-builder.php

Best Regards,
8Theme’s Team

#365290 Copied

Taha

Participant

August 23, 2023 at 07:30

yes thank you the problem is fixed

#365332 Copied

Taha

Participant

August 23, 2023 at 07:51

Hello, after solving this issue, a new problem emerged: the mind-slide stopped working. The Smart Carousel is not functioning properly in the Smart Merry-Go-Round products. Please assist with this issue. Additionally, there are other problems that have arisen. I’m also running out of support quota while experiencing these issues, which is quite frustrating for me

Please contact administrator
for this information.

#365334 Copied

Rose Tyler

Support staff

August 23, 2023 at 12:14

Hello, @vasak,

Thank you for getting in touch with us.

1/ “the mind-slide stopped working. The Smart Carousel is not functioning properly in the Smart Merry-Go-Round products.” – provide us with URL of page where the problem is visible, please. Could you also record a video about the problem and settings that don’t work?

2/ “there are other problems that have arisen” – to be able to help, we need from you detailed information about every problem with screenshots and descriptions. Sorry, but what you mean by “other problems” is unclear right now.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#365393 Copied

Taha

Participant

August 23, 2023 at 12:26

1. Smart Carousel Highlight Effect not working anymore. It used to work like this https://www.awesomescreenshot.com/video/20164529?key=204d47a5c84a7bf8f5edd71673975ac4 …. final version https://www.awesomescreenshot.com/video/20164606?key =760ba655c45c11352be9e791d429b43e

Please contact administrator
for this information.

#365399 Copied

Rose Tyler

Support staff

August 23, 2023 at 12:57

Hello, @vasak,

We appreciate your prompt response.

Theme Options > WooCommerce > Shop > Design products > Image Hover Effect > as we can see, the Smart carousel is not selected.
If you want to use “Video Instead Of Featured Image” option, then do not select the “Smart carousel” https://prnt.sc/24Pah3NXrO27

Best Regards,
8Theme’s Team

#365408 Copied

Taha

Participant

August 23, 2023 at 13:48

1. Smart Carousel Image Highlight Effect does not turn on anymore. This problem is caused by the last bug fix. I think I deleted the video but the problem still persists.

2. the error happened after the support team deleted these files. Avatar: Andrew Mitchell
Andrew Mitchell

Support Staff

August 22, 2023 5:03 pm
Hello, vasak,

We have rectified this issue, could you please verify it? Also, the changes will be incorporated in the upcoming theme update.

The modifications have been made in the following files:
plugins/et-core-plugin/app/models/customizer/frontend/js/script.js
plugins/et-core-plugin/app/models/customizer/builder/class-customize-builder.php

#365420 Copied

Andrew Mitchell

Support staff

August 23, 2023 at 15:59

Hello, vasak

We have identified an issue that was caused by modifications made to the file xstore/js/modules/libs/automaticProductSlider.min.js. The last modification was made on August 18, 2023. You can find the details in the screenshot provided in the link below:

https://prnt.sc/s7rRmaFrHoEF

It appears that the modification was made from your end, as there are comments in Turkish present in the modified file. You can view these details in the screenshot provided in the following link:

https://prnt.sc/uTcPVWBb2N6V

Further details regarding the file modification can be found in the private content.

Currently, we have connected the original file and the error has been resolved.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#365467 Copied

Taha

Participant

August 23, 2023 at 16:46

thank you very much but the problem still persists tell me back please

#365476 Copied

Rose Tyler

Support staff

August 24, 2023 at 06:39

Hello, Vasak,

We’ve checked one more time and there is no problem –
https://gyazo.com/e53b03b1d9a38ad5f970ae707e5709bb

You need to clear the cache and check one more time.

If you face any problems still, record a video, please.

Best Regards,
8Theme’s Team

#365490 Copied

Taha

Participant

August 24, 2023 at 07:21

hello, I really don’t understand, I cleaned all the front wrists and in many sweaters, dendem only opens in stealth mode and in many phones, dendem bases work, some do not work, please help, thanks..

https://www.awesomescreenshot.com/video/20189230?key=89170de7d1322a7aa301a2ac5fba7e34

Please contact administrator
for this information.

#365494 Copied

Rose Tyler

Support staff

August 24, 2023 at 07:58

Hello, Vasak,

Please check our demo in different browsers – https://xstore.8theme.com/elementor2/furniture3/shop/
Smart Carousel can’t work in the Opera browser, unfortunately.

Best Regards,
8Theme’s Team

#365500 Copied

Taha

Participant

August 24, 2023 at 08:05

no, it works in opera browser, you said please check again, website from me, Smart Carousel only works in incognito mode https://www.awesomescreenshot.com/video/20190578?key=96f73cec760e9ccd18a02eff099a9e87

#365501 Copied

Taha

Participant

August 24, 2023 at 08:26

ok, the problem is solved, thank you very much, I’m glad to know people like you.

#365504 Copied

Tony Rodriguez

Support staff

August 24, 2023 at 09:47

Hello, @vasak,

We are pleased to acknowledge your message.

It is indeed gratifying to know that your issue has been resolved to your satisfaction. Should you require further assistance or have any queries, please do not hesitate to contact us. Your positive feedback is greatly appreciated. We wish you a splendid day!

Best Regards,
8Theme’s Team

#365517 Copied
Tagged: fix woocommerce settings locking, troubleshooting woocommerce templates, unlock woocommerce settings, woocommerce settings not opening, wordpress woocommerce templates issues, wordpress woocommerce templates settings
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