Forum Replies Created

Viewing 30 posts - 9,121 through 9,150 (of 13,902 total)
1 2 3 … 304 305 306 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @aniwalunj,

    Thank you for contacting us and for using XStore.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    If the issue still persists then create temporary wp-admin access, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    #365354 Copied In reply to: A broken page is loaded on the mobile after every few hours.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @atahan,

    We have noticed that the Content Delivery Network (CDN) is currently activated on your site. We kindly request you to temporarily deactivate the CDN on your site. You can refer to this image for guidance: https://imgur.com/idKcZb2.

    Furthermore, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Please also clear your browser’s cache before checking the site again. It is possible that one of these additional plugins may be causing the issue you are experiencing.

    If the problem persists, we kindly ask you to keep all third-party plugins deactivated on your site and grant us permission to debug your site. This includes deactivating all third-party plugins and any on-site customization. This will enable us to investigate the issue and provide you with the necessary assistance.

    Please ensure that you have taken a complete backup of your site before proceeding with these steps.

    Best Regards,
    8Theme’s Team.

    #365344 Copied In reply to: On the Menu, line under the menu items is broken
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @thibaultcomte,

    Thank you for contacting us and for using XStore.

    Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template. You can refer to the provided screenshot for guidance: https://postimg.cc/p5CmcQw5.

    After completing this step, please clear your browser cache and revisit your site. This action will deactivate the Elementor Pro Mini Cart, enabling the default WooCommerce/Theme MiniCart to function properly.

    If the issue persists after these steps, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

    #365339 Copied In reply to: XStore cart pop up, bug with 2 times the checkout button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @M Project,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. We have activated the Full-Width Header under the path: Xstore > Theme Options > Header Builder > Multiple Header for front page > Top Header. This action has successfully addressed your concern.

    Please refer to the attached image for your convenience. https://imgur.com/d8bzyIz

    2. We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    The resolution involved editing multiple headers on the front page, specifically, we adjusted the main header settings within the Computed Box. The margin-bottom has been set to 0px, which has effectively addressed your concern.

    Please refer to the attached image for your convenience. https://imgur.com/RvYpTIW , https://imgur.com/3z4inDf , https://imgur.com/iAWmY7i

    We appreciate your patience and understanding during this process.

    Best Regards,
    Team 8Theme

    #365338 Copied In reply to: Meet Problem When Editing Header of the Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lanxiaodj,

    Thank you so much for purchasing our theme and contacting our support center.

    1. Unfortunately, it is not possible to edit the product’s short description with any page builder. This is a default functionality and can only be edited with the WordPress editor.

    We would like to inform you that on our test site, the short description is associated with Xstore > Typography > body font. For your convenience, we have created a video tutorial. We kindly request you to watch it in its entirety for further reference. https://www.veed.io/view/d3f3f539-7227-4529-867a-fed3d1968712?sharingWidget=true&panel=share

    2. If you wish to alter the lengthy description of the product in the Tab, kindly proceed to the individual product page. Once there, select ‘Edit with Elementor’ and make the necessary changes as per your preference.

    Please refer to the attached image for your convenience. https://imgur.com/eND9jfF , https://imgur.com/FzefdKL

    We trust that this solution will effectively address your concern.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    #365337 Copied In reply to: How to change the short and long description font in product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dofy,

    We appreciate your recent contact and your utilization of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

    We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support, by visiting http://themeforest.net/downloads. Your feedback and positive review will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

    Should you have any additional inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

    We would like to express our gratitude once again for choosing our product and services.

    Please note, this topic is now closed.

    Best Regards,
    8Theme’s Team

    #365330 Copied In reply to: Getting this error when activating xstore core Fatal error: Declaration of Kirki_Extended::add_field
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Chaos Absolute LLP,

    We appreciate your recent purchase and use of our theme.

    We would like to clarify that the payment functionality is facilitated by the WooCommerce plugin and is not an inherent feature of our theme. If you wish to incorporate a payment method that allows customers to pay for selected products in 3-5 installments using WooCommerce, we recommend the following steps:

    1. Install a Payment Gateway Plugin: WooCommerce is compatible with a variety of payment gateway plugins that can be expanded to provide installment payment options. Some notable options include:

    – WooCommerce Subscriptions: This plugin enables you to establish subscription plans, which can be utilized to offer installment payment options.

    – WooCommerce Deposits: This plugin allows customers to make an upfront deposit and then pay the remaining balance in installments.

    Please be aware that WooCommerce and its plugins are subject to updates and modifications, so the specific steps may slightly differ depending on the version you are using. We strongly advise referring to the documentation of the payment gateway and subscription plugins you select for the most accurate and current information. Before using or purchasing, you may also wish to contact the plugin author for proper guidance.

    Alternatively, you may consider using a third-party plugin from the WordPress market that better meets your needs. However, please note that this would be at your own risk.

    Best Regards,
    8Theme’s Team

    #365329 Copied In reply to: I want to create partial payment on my checkout page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dofy,

    We would like to inform you that our theme has built-in SEO functionality that will assist you in optimizing your site effectively. For more information, please refer to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/seo-index-your-site-to-top-rank-in-google-using-xstore-built-in-functionality/

    Should you require additional SEO features or more advanced customization options beyond what the Xstore theme offers, you have the option to utilize the Yoast SEO plugin.

    Best Regards,
    8Theme’s Team

    #365325 Copied In reply to: Getting this error when activating xstore core Fatal error: Declaration of Kirki_Extended::add_field
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Liva,

    We would like to inform you about a feature in our theme known as the Mega Menu. This feature allows you to easily create a multiple columns dropdown menu on your site.

    For a more detailed understanding and exploration of this feature, we kindly refer you to our theme documentation through the following links:

    1. https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/
    2. https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    We trust that this information will assist you in achieving your desired result.

    Best Regards,
    8Theme’s Team

    #365322 Copied In reply to: Adjusting The Width Of The Dropdown Menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IP,

    We are pleased to inform you that we have a similar feature to what you are seeking in our theme for the single product page. However, please note that this is not an element that can be used in the block. Instead, you can directly configure it from the Xstore Dashboard under the Sale Booster section, specifically the Product Sold Counter.

    For a more detailed guide on how to utilize this feature, we kindly refer you to our theme documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/boost-your-sales-with-xstores-fake-sold-counter-feature/

    We trust this information will be of assistance to you.

    Best Regards,
    8Theme’s Team

    #365321 Copied In reply to: Want to know if something like this is possible?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @James Lee,

    We have responded to your query regarding theme installation for your website. You can view our response by following this link: https://www.8theme.com/topic/can-you-install-the-theme-for-my-website-2/#post-365319

    Best Regards,
    8Theme’s Team

    #365320 Copied In reply to: Can you install the theme for my website?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @James Lee,

    We recommend that you attempt to install the XStore theme and This can be achieved by using the WordPress Reset plugin, which can be accessed at https://wordpress.org/plugins/wp-reset/.

    This plugin allows you to remove all existing content and install a new version from scratch.

    For guidance on this process, please refer to our theme documentation on Theme Installation at the following link: https://www.8theme.com/documentation/docs/theme-installation/

    If you encounter any issues during the installation process, We kindly request that you reset the installation and provide us with temporary valid WP-admin access in the private content area of this topic. This will enable us to assist you with the theme installation.

    Please provide the following details:

    WP admin URL:
    WP admin username:
    WP admin Password:

    Best Regards,
    8Theme’s Team.

    #365319 Copied In reply to: Can you install the theme for my website?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Eulice,

    We hope this message finds you well. We are writing to inform you about an issue that requires your attention.

    We recommend that you peruse the plugin documentation available at https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/. This resource will provide you with valuable insights and solutions to the problem you are currently facing.

    Furthermore, it is crucial that you contact your hosting provider to address and rectify the mail server issue you are experiencing.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #365318 Copied In reply to: Feedback form having an error message “There was an error trying to send your message.”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dofy,

    We appreciate your recent purchase of our theme and your subsequent contact with our support center.

    We would like to inquire if you have any plugins installed on your site. If so, we kindly request you to disable them and attempt to install Core afterward. It appears there may be a conflict with a third-party plugin.

    Should you have any further queries or concerns, please feel free to contact us. Our support team is always at your disposal.

    Kind Regards,
    8Theme Team

    #365317 Copied In reply to: Getting this error when activating xstore core Fatal error: Declaration of Kirki_Extended::add_field
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sam,

    How can edit this text in slider block?

    We are pleased to inform you that we have created a video specifically for you. We kindly request that you watch it in its entirety and follow the steps demonstrated therein. https://www.veed.io/view/b8eb7bd2-d527-4c1b-a853-7dcaff16f35a?sharingWidget=true&panel=share

    We trust that this video will provide a solution to your issue.

    Best Regards,
    8Theme’s Team

    #365315 Copied In reply to: Problem with logo in header web version.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sam,

    also the problem with style for reviews

    We have conducted a thorough inspection of your website and found no issues. The problem you are experiencing appears to be related to cache on your end.

    We kindly suggest that you clear your browser cache and plugin cache entirely, then revisit your site.

    For your reference, we have attached a screenshot. https://imgur.com/EPkK5xT

    Best Regards,
    8Theme’s Team

    #365314 Copied In reply to: Problem with logo in header web version.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sam,

    Thank you for your response.

    Should you wish to incorporate Brands, kindly navigate to the WordPress dashboard, select ‘Products’, then ‘Brands’, and proceed to add brands as per your specific needs.

    Subsequently, please edit the home page using Elementor, modify the brand carousel element, and select the brand of your choice before publishing it.

    For your convenience, we have prepared a comprehensive video guide. We strongly recommend watching it in its entirety and adhering to the steps demonstrated therein. https://www.veed.io/view/964a8ba7-e97f-4b28-9dc6-a93b07dc708e?sharingWidget=true&panel=share

    We trust this will effectively address your concern.

    Best Regards,
    Team 8Theme

    #365313 Copied In reply to: Problem with logo in header web version.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @atahan,

    We apologize for any inconvenience caused.

    To better assist you with your inquiry, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will allow us to examine your settings more closely and provide a more precise and tailored solution.

    To facilitate this, please adhere to the following steps:
    1. Create an account via the Dashboard (Users > Add new) with an administrator role. For guidance, please refer to the following image: http://prntscr.com/s3rc9m
    2. Provide us with the username and password for the newly created account via the Private Content area. For guidance, please refer to the following image: http://prntscr.com/s5mao7
    3. You may use any email address for the new account; it does not have to be your personal email.

    Please inform us once you have completed these steps. We will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Theme Team.

    #365312 Copied In reply to: On the Menu, line under the menu items is broken
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @filiphdan,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #365311 Copied In reply to: How to make Moving effect with background image
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Gopal Ram,

    We hope this message finds you well. We are writing to inform you that there is no need to activate the bundled plugins. For a more detailed explanation, kindly refer to the following links: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins & https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    In order to update the bundled plugins, please navigate to XStore > Plugin Installer and select the ‘Update’ button located above the plugin that has the new version.

    Alternatively, you have the option to manually update the plugins via FTP. This process is outlined in the following link: https://www.8theme.com/documentation/xstore/plugins/plugins-update/.

    We trust this information will be of assistance to you. Should you have any further queries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #365222 Copied In reply to: PDF Invoice license not working for plugins
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vedad07,

    We would like to inform you that in order to incorporate a captcha into your website, you will need to utilize an additional plugin. However, please note that we cannot assure complete compatibility between our theme and all third-party plugins.

    Google reCaptcha is widely acknowledged as one of the most effective solutions for safeguarding your website against spammers. If you are seeking an alternative solution, you may either conduct your own search or refer to the following article which presents the most popular ideas: https://www.finally.agency/blog/how-to-stop-getting-spam-from-my-website

    Should you need further assistance, we advise you to reach out to the support team of WordPress or your hosting provider.

    Best Regards,
    8Theme’s Team

    #365219 Copied In reply to: Separate login and registration page with separate link
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Teo Yu Xuan,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #365215 Copied In reply to: Modify the color of the ’Track‘ button on the ‘Track Order‘ page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @enderkadir,

    We are pleased to have been of assistance to you! Please do not hesitate to contact us should you require any further help in the future.

    This topic is now closed.

    Best Regards,
    8Theme’s Team

    #365214 Copied In reply to: I want to bring back my old slider. How do I do this?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arbadev,

    We kindly request you to navigate to your WordPress dashboard. Once there, please follow the subsequent steps:

    1. Click on ‘Appearance’.
    2. Select ‘Widgets’.
    3. Add ‘8theme – Swatches Filter’ in the ‘Shop Sidebar’.
    4. Select the attributes as per your specific needs.

    For your convenience, we have attached a screenshot that provides a visual guide for these steps. https://imgur.com/GRyJmqx

    Also, watch this video about our variation swatches – https://youtu.be/LgzC4iK-j6A

    We trust that these instructions will effectively resolve your issue.

    Best Regards,
    8Theme’s Team

    #365213 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kaks2000uptrend,

    We appreciate your prompt response and the screenshot you provided. Our team has thoroughly reviewed your site and we are pleased to inform you that we did not find any issues. We kindly request you to view the attached video for your reference. https://www.veed.io/view/919923da-e03b-4085-ae55-b722cce3b61e?sharingWidget=true&panel=share

    We noticed that you are currently utilizing the Advanced Cart/Checkout layout. We recommend that you try disabling this feature. You can do this by navigating to XStore > Theme Options > Woocommerce > Cart/Checkout Layout and selecting ‘Turn OFF’. Please ensure to save your changes by clicking ‘Publish’. https://imgur.com/xjpZr8F

    Once you have made these changes, kindly revisit your site to verify if everything is functioning as expected.

    We trust that this information will be of assistance to you.

    Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team.

    #365211 Copied In reply to: checkout page right section loading Issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Arbadev,

    Thank you for your response.

    You can add filters to the sidebar via Appearance > Widgets > Shop sidebar.

    Create attributes for products https://woocommerce.com/document/managing-product-taxonomies/ then you will be able to use filters by attributes widgets.

    Also, watch this video about our variation swatches – https://youtu.be/LgzC4iK-j6A

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #365209 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Liva,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

    For your information, we have incorporated the necessary CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    Please refer to the image provided at the following link for further reference: https://imgur.com/FzXEP1c , https://imgur.com/OyXZP3v

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #365207 Copied In reply to: Adjusting Quantity and Add to Cart Buttons On Shop Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Melad,

    We appreciate your patience and cooperation in providing us with the necessary login details.

    We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

    Upon investigation, we found that the issue was caused by the ‘FOX – Currency Switcher Professional for WooCommerce’ plugin. To rectify the problem, we have deactivated this plugin on your site, which has effectively resolved the issue.

    For further assistance regarding the ‘FOX – Currency Switcher Professional for WooCommerce’ plugin, we recommend reaching out to the plugin author directly.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team.

    #365205 Copied In reply to: pricing keeps loading please check it whats going on after clicking on load more button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kaks2000uptrend,

    Thank you so much for purchasing our theme and contacting our support center.

    We are unable to see your provided screenshot,

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    We kindly request you to create temporary wp-admin access. This will enable us to review your settings and provide the necessary assistance.

    Best Regards,
    Team 8Theme.

    Please contact administrator
    for this information.
    #365204 Copied In reply to: checkout page right section loading Issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vedad07,

    We appreciate your decision to select XStore as your WooCommerce WordPress theme.

    To display the login/account page as an independent page, kindly follow these steps:

    1. Go to XStore.
    2. Select Theme Options.
    3. Proceed to Header Builder.
    4. Choose Account.
    5. Under Content Type, select None.

    For a more detailed guide, please refer to the image provided in the following link: https://imgur.com/Q7HT2bB

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team.

    #365199 Copied In reply to: Separate login and registration page with separate link
  • 1 2 3 … 304 305 306 … 462 463 464
    9,121–9,150 of 13,902 posts
Viewing 30 posts - 9,121 through 9,150 (of 13,902 total)
1 2 3 … 304 305 306 … 462 463 464