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Unable to update the plugin X-core to 5.1.13 version

This topic has 4 replies, 2 voices, and was last updated 8 months ago ago by Tony Rodriguez

Mohit Chauhan

Participant

August 25, 2023 at 06:52

This theme version requires the following plugin XStore Core to be updated up to 5.1.13 version. You can install the updated version of XStore Core plugin:

Please, contact administrator
for this information.

#365613 Copied Theme version: 9.1 WooCommerce version: 7.7.2

3 Answers

Tony Rodriguez

Support staff

August 25, 2023 at 07:05

Hello, @Mr. Mohit Chauhan,

We have identified that the issue you are experiencing on your site is due to the FTP restriction currently in place. We kindly request you to temporarily disable this FTP restriction and then attempt to use the site again. We are confident that this action will resolve the issue at hand.

If the problem persists even after disabling the FTP restriction, we request you to keep the FTP restriction disabled and inform us. We will then make another attempt to resolve the issue.

To disable the FTP restriction on your site, you may need to contact your hosting provider and seek their assistance.

We appreciate your understanding and cooperation in this matter.

Best Regards,
8Theme’s Team

#365615 Copied

Mohit Chauhan

Participant

August 25, 2023 at 08:10

Hi, did you update the entire theme or something? I can’t see anything, all the pages are gone form site and product, the header is replaced entirely.

If I have to redo this then, it will be a lot of work for me, I tried to avoid the re-installation.

Please confirm.

#365630 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 08:32

Hello, @Mr. Mohit Chauhan,

We regret any inconvenience caused during the recent update of the Xstore-core plugin on your site. We encountered an issue due to FTP validation/restriction on your site, which temporarily disabled the Xstore-core plugin.

We have since rectified the issue and successfully reactivated the Xstore-Core plugin on your site. We kindly request you to clear your browser cache and revisit your site to confirm that everything is functioning as expected.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Best Regards,
8Theme’s Team

#365640 Copied
Tagged: fix x-core update error, plugin x-core update issue, troubleshoot woocommerce templates, wordpress plugin update problems, wordpress woocommerce templates, x-core 5.1.13 version
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