Tony Rodriguez

Hello, @Wendy D,

Thank you so much for purchasing our theme and contacting our support center.

We kindly suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/a/TZ6qvbC. To facilitate this, please reach out to your service provider.

We also recommend executing the import on a new WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

Furthermore, we encourage you to adhere to our theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Could you kindly inform us whether you plan to use WPBakery or Elementor? Also, please provide the URL of the demo you wish to import. We are prepared to assist you with the demo import based on your preference.

Should you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to provide the necessary assistance.

Best Regards,
8Theme’s Team

Hello, @lanxiaodj,

1. We have recently completed a review of your site. We found that the product columns on the Shop Category pages are functioning correctly, with a setting of three columns. Please refer to the following screenshot for further clarification: https://postimg.cc/Pvhx7wkk

2. Additionally, we have addressed the issue you were experiencing with the footer toggle on mobile. The problem was caused by the “Custom HTML Text Widget” that you had set in Footer Column 1. We have removed this and confirmed that the remaining elements are functioning correctly. Please be aware that the toggle on mobile function is only compatible with the default Widgets, not with block or Custom code widgets. We recommend setting the default widget in Footer Column 1 if you wish to utilize the toggle functionality on the mobile version.

For further guidance, please refer to this video: https://www.veed.io/view/a6306b5c-573f-455d-ba88-a5dfcb263d24?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @thehawkman,

We appreciate your prompt response.

To eliminate “Downloads” from the My Account menu, we kindly request you to copy and paste the CSS code provided below into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Subsequently, please clear your browser cache and revisit your site.

.woocommerce-account li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}
li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--downloads {
    display: none !important;
}

We trust this will rectify your issue.

Should you need any additional support, please feel free to reach out to us.

Yours Sincerely,
8Theme’s Team.

Hello, @Freelancer,

We regret to inform you that the wp-admin login details you have provided are still invalid. We kindly request you to verify them once more on your end.

To facilitate a better understanding of the issue at hand, we would appreciate it if you could record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once the upload is complete.

Furthermore, we request you to create temporary wp-admin access so that we can examine your settings.

You can do this by creating a new user account with an administrator role via the Dashboard. Please share the username and password with us via the Private Content area.

Best Regards,
8Theme’s Team.

Hello, @Kharim,

We suggest disabling all third-party plugins (including cache plugins, and server cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Mr. Wade Yang,

We regret to inform you that the WP Admin Login details you have provided are no longer functional.

To rectify this issue, we kindly request you to copy and paste the following CSS code into the designated location: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Once you have done this, please ensure to clear your mobile browser cache and revisit your site.

The CSS code is as follows:

@media(max-width 767px){
.home .categories-grid .category-grid.col-xs-12.product-category.product {
    width: 50% !important;
}
}

For your reference, the final result should resemble the image provided in the following link: https://postimg.cc/tY4h42Vd

We appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Octatech,

We are delighted to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your mobile browser’s cache.

Our team has deactivated the “Hide Sidebar On Mobile Devices” option and set the “Sidebar Position For Mobile” to Off-Canvas. Subsequently, we cleared the plugin cache from your site, which rectified the issue.

For your convenience, we have recorded a video detailing the resolution process. We encourage you to view it at your earliest convenience. The link to the video is provided below:

[ https://www.veed.io/view/590204ff-5581-4a10-9c41-c7882e7952c1?sharingWidget=true&panel=share ]

We appreciate your patience and understanding throughout this process. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Octatech,

We hope this message finds you well.

We have recently completed a comprehensive review of your website. Upon examination, we have found that the front end of the single product page mirrors the back end. For your reference, we have attached a screenshot of the front end here: https://postimg.cc/RJHcxkzR.

Based on our assessment, it appears that the issue you are experiencing may be due to cache problems on your end. We kindly suggest that you clear your cache and revisit the site to see if the issue persists.

Should you require further assistance or have any queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @AdamM,

We appreciate your recent purchase of our theme and your reaching out to our support center.

We regret any inconvenience caused and wish to inform you that upon inspection of your site, we have identified Mixed Content errors in the browser console. This issue, often referred to as a mixed content or SSL issue arises when a secure connection fails to load the website’s style sheet.

We recommend that you alter the website link from HTTP to HTTPS.

To implement this change, please access your site’s WP Admin Dashboard, proceed to Settings > General, and modify the WordPress website URL from http://yourwebiste.com to https://yourwebiste.com.

As an alternative, you may choose to install and utilize the Really Simple SSL plugin, available at https://wordpress.org/plugins/really-simple-ssl/.

For your reference, we have provided an image at https://postimg.cc/jLL2P7cN .

We trust this will rectify the issue.

Should the problem persist, we advise disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the browser cache, and then rechecking. It is possible that an additional plugin is causing the issue.

If the issue continues, kindly deactivate all third-party plugins on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will enable us to investigate and provide appropriate assistance.

We strongly recommend that you create a complete backup of your site before proceeding.

To facilitate further assistance, kindly provide your WordPress Admin URL, Username, and Password in the private content area of this topic as listed below.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
8Theme’s Team

Hello, @Ms. Morbenia Morbeck,

Thank you for reaching out to us. We trust that you are in good health and spirits.

To achieve your desired result, please follow the step-by-step instructions provided below:

1. Go to WP-Dashboard >> Contact Form and create a contact form according to your specifications.

2. Subsequently, navigate to WP-Dashboard >> Static Blocks and create a new static block. Add the Modal Popup element to this block and insert the shortcode of the Contact Form you created earlier. For your reference, please see this screenshot: https://postimg.cc/WqbbfLTh. Once completed, publish the static block.

3. Finally, navigate to Xstore >> Theme Options >> WooCommerce >> Single Product Builder and assign the Custom HTML block widget to any desired location. Then, select the static block to display in the Custom HTML block. For further clarification, please refer to this screenshot: https://postimg.cc/Y4KFD9V0.

By following these steps, you should be able to achieve the desired outcome.

Best Regards,
8Theme’s Team

Hello, @Kharim,

We are delighted to inform you that the issue concerning your cart image has been successfully resolved. The “WooCommerce Mini Cart Template” has been disabled under the following path: Elementor >> Settings >> Integration. For your reference, we have provided screenshots below:

https://postimg.cc/qN6H7ZgW
https://postimg.cc/PNfGDqPW

Additionally, the duplicate buttons for ‘View Cart/Checkout’ located underneath have also been removed using the same option.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Liva,

We appreciate your recent contact and your utilization of our theme and support services. Your feedback is invaluable to us and we are pleased to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support, by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any additional inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Erdem,

We hope this message finds you well. We regret to inform you that the WP-Admin login details you have provided are not valid or functional.

In order to proceed with our work, we kindly request you to share the correct and functional WP-Admin login details with us.

Additionally, we would appreciate it if you could reset your site to its original state as a fresh new WordPress site.

Once this is done, please grant us the necessary permissions to import the demo on your site from scratch. This will enable us to ensure that everything is set up correctly and functioning as expected.

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

Hello, @DAVID,

Thank you for contacting us and for using XStore.

Should you wish to conceal or delete the description of the categories, kindly proceed to the WordPress dashboard. From there, select ‘Products’, followed by ‘Categories’, then ‘Edit Category’. In the ‘Description Box’, erase the description text and save your settings.

Please refer to the attached image for further clarification. https://imgur.com/NtAquSq , https://imgur.com/O4YKor9

We trust this will resolve your concern.

Best Regards,
Team 8Theme

Hello, @Mr. Mohit Chauhan,

We regret any inconvenience caused during the recent update of the Xstore-core plugin on your site. We encountered an issue due to FTP validation/restriction on your site, which temporarily disabled the Xstore-core plugin.

We have since rectified the issue and successfully reactivated the Xstore-Core plugin on your site. We kindly request you to clear your browser cache and revisit your site to confirm that everything is functioning as expected.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Best Regards,
8Theme’s Team