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Minimal Fashion 2 demo import gets stuck

This topic has 5 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Erdem

Erdem

Participant

August 24, 2023 at 19:10

Hi,

This is my third project with x-store. First time trying to use minimal fashion 2 demo. It gets stuck at importing media stage. Website has images but its not importing menus.

Please, contact administrator
for this information.

#365588 Copied Theme version: 9.1.13

4 Answers

Tony Rodriguez

Support staff

August 25, 2023 at 05:34

Hello, @Erdem,

Thank you so much for purchasing our theme and contacting our support center.

We recommend that you ensure your server meets the same requirements as indicated here: https://imgur.com/ujWSObX. Please set the PHP version to 8.0.29.

We also advise running the import on a fresh WordPress installation. To achieve this, you may utilize the WordPress Database Reset plugin available at https://wordpress.org/plugins/wordpress-database-reset/. This plugin allows you to delete all existing content and install a new version from scratch.

Could you please inform us if you intend to use WPBakery or Elementor? We are ready to assist you with the demo import based on your preference.

Should you have any further inquiries or concerns, please feel free to contact us. Our support team is always on standby to provide you with the necessary assistance.

Best Regards,
8Theme’s Team

#365604 Copied

Erdem

Participant

August 25, 2023 at 09:50

I intend to use elementor.

My php version aws 8.2, changed it to 8.0 but still the same result.

I use litespeed enterprise as web server.

#365653 Copied

Tony Rodriguez

Support staff

August 25, 2023 at 10:05

Hello, @Erdem,

We hope this message finds you well. We regret to inform you that the WP-Admin login details you have provided are not valid or functional.

In order to proceed with our work, we kindly request you to share the correct and functional WP-Admin login details with us.

Additionally, we would appreciate it if you could reset your site to its original state as a fresh new WordPress site.

Once this is done, please grant us the necessary permissions to import the demo on your site from scratch. This will enable us to ensure that everything is set up correctly and functioning as expected.

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#365659 Copied

Erdem

Participant

August 25, 2023 at 12:22

I left it as it stuck and it completed the import. I guess it just takes more than 15 minutes or so because I waited for it that long before I stopped it.

Anybody experiencing same issue, I recommend just waiting it out.

#365671 Copied
Tagged: best selling, demo import, minimal fashion 2, stuck, troubleshooting, user friendly, woocommerce themes
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