Tony Rodriguez

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

To address your concern, kindly follow these steps:

1. Navigate to your WordPress dashboard.
2. Click on ‘Appearance’.
3. Select ‘Widgets’.
4. Add the ‘XStore Swatches’ filter in the shop sidebar area.
5. Select the attribute.
6. Save your changes.

Once you have completed these steps, please clear your browser cache and revisit your site.

Please refer to the attached image for your reference.
https://ibb.co/PcBgTG5

https://ibb.co/RSQvh4W

We trust that this will resolve your issue.

Best Regards,
The 8Theme Team.

Hello, @mariangio,

Thank you for using our theme and for contacting us.

We regret to inform you that your request is somewhat unclear to us. Could you kindly provide a more detailed description of the issue you are experiencing, as well as your intended goal?

To assist us in resolving your issue more efficiently, we kindly request that you provide a screenshot of the problem you are encountering. Additionally, please provide the URL of the page where the issue is occurring, as well as your wp-admin login details. Please ensure that this information is submitted in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
8Theme’s Team.

Hello, @JoHuCa,

Thank you for your response.

1) In order to address your concern, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

@media screen and (max-width: 767px) {
.et_element.et_b_header-menu.header-mobile-menu.flex.align-items-center img.attachment-thumb.size-thumb.lazyload.lazyload-lqip.et-lazy-loaded {
    order: 0 !important;
}
}

2.A. We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

B. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

3) If you would like to change the color of the back to top button, please copy and paste the following CSS code to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.The result should look like this: https://ibb.co/1XzKXKJ

.back-top {
    color: red !important;
}
.back-top svg path {
    stroke: green !important;
}

Note: you may change the following color CSS code as per your requirement.

We trust this will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @oceaneokio,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

Hello, @Marketing Stirling,

Thank you for your response.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

2) If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @Marketing Stirling,

We appreciate your recent purchase and use of our theme.

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @artprojectgroup,

We apologize for any inconvenience you may have experienced. We are pleased to inform you that our development department has resolved the issue you reported.

To ensure the fix is implemented on your end, we kindly request you to clear your cache. After doing so, please verify the resolution by clicking on the ‘Check Again’ link located under the ‘Updates’ section of your WordPress Dashboard. This action should enable you to update the theme successfully.

For your reference, we have attached a screenshot illustrating these steps: https://postimg.cc/ygNsPk8s

We appreciate your patience and understanding in this matter.

Best Regards,
8Theme’s Team

Hello, @ijlal,

We hope this message finds you well. To better understand the issue, we would appreciate it if you could share a video detailing the specific changes. This will enable us to replicate the process on your site.

Furthermore, we kindly request your WordPress Admin URL and credentials. Please share this information in the private content area of this topic. This will allow us to investigate the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, @oceaneokio,

We are writing to provide you with the necessary steps to modify the content of the Description Tab and the Additional Information Tab on your product page.

To modify the Description Tab, please follow these steps:

1. Navigate to your product page.
2. Edit the content in the Description Tab as per your requirements.
3. For your reference, please refer to this screenshot: https://ibb.co/c1xDK3P

To modify the Additional Information Tab, please follow these steps:

1. Navigate to Product Data.
2. Select Shipping.
3. Edit the specific product and change the values as per your requirements.
4. For your reference, please refer to this screenshot: https://ibb.co/PZsfRg6

We trust that these instructions will be of assistance to you. Should you require further clarification, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @artprojectgroup,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

– https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

We sincerely hope that this solution will effectively resolve your issue.

Best Regards,
Team 8Theme.

Hello, @salmi,

We hope this message finds you well. We are writing to provide you with instructions on how to create and select the ‘All Department’ menu.

1) The content for all departments is categorized under menus. You can create these menus by navigating to Appearance > Menus > All Department.

After creating the menu, you can select the ‘All Department’ menu by following these steps: Xstore > Theme Options > Header builder > All Department > Select menu. Once you have selected the menu, please ensure to publish it.

For your convenience, we have provided images for reference. Please click on the following links to view them:

Image 1: https://postimg.cc/ZBWHj5N5
Image 2: https://postimg.cc/14pwSFyZ

2) You have the ability to add product categories according to your specific requirements. This can be done by navigating to Appearance > Menus > All department.

For a more comprehensive understanding, we recommend watching this detailed video tutorial: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11.

3) We regret to inform you that the current version of the theme does not support the achievement of your desired outcome. Any changes would necessitate customization. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Yours Sincerely,
8Theme’s Team

Hello, @oui,

Thank you for reaching out to us and for utilizing our theme.

In order to assist you promptly and effectively, we kindly request you to provide your site’s WP Admin URL and Credentials, and also please share your theme purchase code with us. Please ensure to share these details in the private content area of this topic.

We look forward to assisting you and resolving any issues you may be experiencing on your site.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for contacting us and for using XStore.

If you are interested in displaying the custom tab on a single product page, kindly follow these steps:

1. Edit the product.
2. Scroll down to find ‘Xstore Options’.
3. Navigate to ‘Single layout’.
4. Add ‘Custom tab title’ and ‘Custom tab content’ as per your requirements.
5. Update the changes.

Please refer to the attached image for further clarification.
https://postimg.cc/R39YpXDW

We trust this information will be of assistance to you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @salmi,

Thank you for contacting us and for using XStore.

If you desire to conceal the button and label highlighted in the screenshot you shared, kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
3. Paste the copied CSS code in the designated area.
4. Click on ‘Publish’ to save the changes.

Here is the CSS code:

.single-product .etheme-sticky-cart.etheme-sticky-panel.flex.align-items-center.container-width-inherit p.stock.in-stock.step-1 {
    display: none !important;
}

.single-product 
.etheme-sticky-cart.etheme-sticky-panel.flex.align-items-center.container-width-inherit p.wc-gzd-additional-info.delivery-time-info {
    display: none !important;
}

.single-product 
.etheme-sticky-cart.etheme-sticky-panel.flex.align-items-center.container-width-inherit 
.wc-stripe-product-checkout-container.bottom.active {
    display: none !important;
}

We hope this helps. Should you have any further queries, please do not hesitate to contact us.

Best Regards,
Team 8Theme.

Hello, @Dombici Serban,

Thank you so much for purchasing our theme and contacting our support center.

1) Kindly make minor adjustments in Xstore > Theme Options > Header builder and proceed to publish it.

Following this, please revisit your site after clearing your browser cache.

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.