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API request call error. Response code – 500 on activation

This topic has 4 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

Broaqua

Participant

October 14, 2023 at 13:29

Hi Team,

This is such a bad experience to enter problem when purchase.

Could you assit? Thanks.

Please, contact administrator
for this information.

#370150 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0

3 Answers

Tony Rodriguez

Support staff

October 14, 2023 at 13:41

Hello, @Broaqua,

Thank you for your recent purchase of our theme. We appreciate your business.

We apologize for any inconvenience you may have experienced.

To assist you further, we kindly request you to provide your WordPress Admin URL, username, and password, as well as your FTP login details. Please share this information in the private content area of this topic. This will enable us to investigate the issue on your site and provide the necessary assistance.

Please provide the following details:

WordPress Admin URL:
WordPress Admin Username:
WordPress Admin Password:

FTP Host:
FTP Username:
FTP Password:
FTP Port:

We assure you that your information will be kept confidential and used solely for the purpose of resolving your issue.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#370152 Copied

Broaqua

Participant

October 14, 2023 at 13:59

information provided. Dear team, could you assist asap? I am not sure if the FTP Host info is correct or not or please let me know where i can find these info.

Please contact administrator
for this information.

#370153 Copied

Rose Tyler

Support staff

October 14, 2023 at 16:26

Hello, @Broaqua,

We appreciate your prompt response.

The problem has been fixed. Please clear the cache and check now.

Best Regards,
8Theme’s Team

#370161 Copied
Tagged: 500 response code, activation error woocommerce, api request call error, troubleshoot wordpress api, woocommerce api error, wordpress templates
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