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I can’t update the theme XStore to version 9.2

This topic has 21 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by artprojectgroup

artprojectgroup

Participant

October 15, 2023 at 16:32

I can only see the XStore Core update, the theme update is not shown. I can’t update from Envato Market either.

The only way to upgrade to the new version is to upload the theme manually.

How can I fix this?

Best regards.

#370214 Copied Theme version: 9.1.14

20 Answers

Tony Rodriguez

Support staff

October 16, 2023 at 05:26

Hello, @artprojectgroup,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update

– https://xstore.helpscoutdocs.com/article/37-plugins-update

We kindly recommend that you take a complete backup of your site before proceeding.

We sincerely hope that this solution will effectively resolve your issue.

Best Regards,
Team 8Theme.

#370230 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 06:35

Hello, @artprojectgroup,

We apologize for any inconvenience you may have experienced. We are pleased to inform you that our development department has resolved the issue you reported.

To ensure the fix is implemented on your end, we kindly request you to clear your cache. After doing so, please verify the resolution by clicking on the ‘Check Again’ link located under the ‘Updates’ section of your WordPress Dashboard. This action should enable you to update the theme successfully.

For your reference, we have attached a screenshot illustrating these steps: https://postimg.cc/ygNsPk8s

We appreciate your patience and understanding in this matter.

Best Regards,
8Theme’s Team

#370239 Copied

artprojectgroup

Participant

October 16, 2023 at 07:18

I have already tried that without success.

Bet regards.

#370247 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 07:22

Hello, @artprojectgroup,

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#370248 Copied

artprojectgroup

Participant

October 16, 2023 at 07:24

I have already updated manually, but I imagine that when an update is released again we will have the same problem.

Best regards.

#370250 Copied

Rose Tyler

Support staff

October 16, 2023 at 09:17

Hello, Artprojectgroup,

We appreciate your prompt response.

There is a delay between releasing the update and appearing it on the Dashboard. You may wait a few hours, then go WP Dashboard > Updates > press “check updates” link to force check
https://xstore.helpscoutdocs.com/article/63-theme-update , next time.

Best Regards,
Team 8Theme.

#370264 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 09:25

Hello, @artprojectgroup,

We understand your concerns and we assure you that the issue you previously encountered has been resolved. We hope you will not face this problem again. Please continue to enjoy using Xstore without any worries. If you have any further concerns or require assistance, we are always available to help.

Wishing you a pleasant day.

Best Regards,
8Theme’s Team

#370267 Copied

artprojectgroup

Participant

October 18, 2023 at 12:36

Today we have the same issue.

Best regards.

#370654 Copied

Tony Rodriguez

Support staff

October 18, 2023 at 12:51

Hello, @artprojectgroup,

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#370655 Copied

artprojectgroup

Participant

October 18, 2023 at 13:25

Awaiting your soon answer.

Best regards.

Please contact administrator
for this information.

#370664 Copied

Rose Tyler

Support staff

October 18, 2023 at 13:35

Hello, @artprojectgroup,

Please try to Unregister the theme https://prnt.sc/a-XPE0yny6Er and register it again.

Best Regards,
8Theme’s Team

#370667 Copied

artprojectgroup

Participant

October 18, 2023 at 15:44

Done, with the same result, the theme update does not appear.

Best regards.

#370685 Copied

Rose Tyler

Support staff

October 18, 2023 at 16:08

Hello, @artprojectgroup,

We appreciate your prompt response.

Please provide us with FTP access, we need to check this situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#370690 Copied

artprojectgroup

Participant

October 18, 2023 at 16:11

Here you have.

Best regards.

Please contact administrator
for this information.

#370691 Copied

Rose Tyler

Support staff

October 18, 2023 at 18:56

Hello, @artprojectgroup,

We appreciate your prompt response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#370710 Copied

artprojectgroup

Participant

October 18, 2023 at 19:56

I already did that without success.

Best regards.

#370724 Copied

Rose Tyler

Support staff

October 18, 2023 at 20:08

Hello, @artprojectgroup,

The theme is updated on your site, as we described.

Please let us know if you will face the same problem after the next theme update release. We believe the cache clearing should help, but let us know.

Kind Regards,
8theme team

#370727 Copied

artprojectgroup

Participant

October 23, 2023 at 09:45

Same issue today, I can’t update the theme.

Your user is still operational.

Best regards.

#371166 Copied

Rose Tyler

Support staff

October 23, 2023 at 12:04

Hello, @artprojectgroup,

The issue is caused by the Gplzone Updater Plugin. It hides updates not only for the Xstore theme but also for other plugins. Video in the Private Content area.
We have disabled it and updated our theme and plugin, after which we re-enabled the Gplzone Updater Plugin. If you wish to see other hidden updates, simply disable the Gplzone Updater Plugin.

Kind Regards,
8theme team

Please contact administrator
for this information.

#371193 Copied
Tagged: theme troubleshooting, update issue, version 9.2, woocommerce, woocommerce templates, wordpress, xstore theme
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I can’t update the theme XStore to version 9.2

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