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API request call error. Response code – 500

This topic has 5 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

oui

Participant

October 14, 2023 at 12:13

Hello same here. Having api request call error – 500 upon activating the theme. Please help. First registration, first time usage

#370142 Copied Theme version: 9.2.0

4 Answers

Tony Rodriguez

Support staff

October 14, 2023 at 13:13

Hello, @oui,

Thank you for reaching out to us and for utilizing our theme.

In order to assist you promptly and effectively, we kindly request you to provide your site’s WP Admin URL and Credentials, and also please share your theme purchase code with us. Please ensure to share these details in the private content area of this topic.

We look forward to assisting you and resolving any issues you may be experiencing on your site.

Best Regards,
8Theme’s Team

#370148 Copied

oui

Participant

October 14, 2023 at 14:01

Thank you. Here is the info.

Please contact administrator
for this information.

#370154 Copied

oui

Participant

October 14, 2023 at 14:19

Here is the temporary admin login for the site

Please contact administrator
for this information.

#370158 Copied

Rose Tyler

Support staff

October 14, 2023 at 16:25

Hello, Oui,

We appreciate your prompt response.

The problem has been fixed. Please clear the cache and check now.

Best Regards,
8Theme’s Team

#370160 Copied
Tagged: api request error, best selling themes, efficient api calls, error solving, reliable woocommerce themes, response code 500, woocommerce themes
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