Tony Rodriguez

Hello, @oldguest,

1) We apologize for any inconvenience you may have experienced. We kindly request that you conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to help us determine whether the issue you are experiencing is related to our theme or not. Please let us know the result.

We strongly recommend that you create a complete backup of your site before proceeding with this process.

2) We are pleased to inform you that your issue has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have made comments on the HTML code under the path WP-dashboard > Appearance > Widgets > Cart area. This action has resulted in the removal of the payment icons image on your site.

Please refer to the attached image for further clarification.
https://imgur.com/P86STnQ

https://imgur.com/ErRZcVB

Best Regards,
8Theme’s Team.

Hello, @Abhishek,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to address your concern, Please check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/m59CwYC

Kindly request your service provider to meet them.

2) Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data conflicts that might be causing this issue.

3) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

Thank you for your prompt response.

Should you desire to remove certain menu links from the main Header, kindly follow these steps: Go to WP-dashboard > Appearance > Menus > Main Menu. Here, you can delete the menu links as per your preference and save the settings.

Please refer to the attached image for further clarification.
https://imgur.com/lLII9Ev

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @amamatdi,

Thank you so much for purchasing our theme and contacting our support center.

1) Kindly make minor adjustments in Xstore > Theme Options > Header builder and proceed to publish it.

Following this, please revisit your site after clearing your browser cache.

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Best Regards,
8Theme’s Team.

Hello, @oldguest,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @mariangio,

Thank you for providing the screenshot.

Upon reviewing your site, we have not identified any issues. Both the backend and front end appear to be functioning correctly.

Furthermore, the slider on your site is displaying as it should. For your reference, we have recorded a video demonstrating this. We encourage you to view it under private content area.

The issue you are experiencing may be due to cache on your end. We recommend clearing your browser cache or trying a new browser, then revisiting the site.

We hope this information is helpful.

Best Regards,
8Theme’s Team.

Hello, @thibaultcomte,

You are welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @sergeantmaster,

Thank you so much for purchasing our theme and contacting our support center.

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Sailendran,

We appreciate your cooperation in providing the wp-admin login details for your site.

We are pleased to inform you that the issue you were experiencing has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have implemented a solution by adding CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your issue.

Please refer to the attached image for your reference.
https://ibb.co/gRgYQKN

https://ibb.co/bB2KJN5

Best Regards,
Team 8Theme

Hello, @JoHuCa,

Thank you for your response.

1) If you wish to display menu images on the same left side across all three devices, kindly remove the last CSS code provided in my previous response.

To proceed, please copy and paste the following CSS code into the designated path: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Following this, ensure to clear your browser cache for the changes to take effect.

@media screen and (max-width: 1200px) {
.et_element.et_b_header-menu.header-mobile-menu.flex.align-items-center img.attachment-thumb.size-thumb.lazyload.lazyload-lqip.et-lazy-loaded {
    order: 0 !important;
}
}

We hope this will solve your issue.

2) If you wish to disable the lazy load effect, kindly adhere to the following instructions:

1. Go to ‘Edit Page with Elementor’.
2. Move to each element’s ‘Settings of Element’.
3. Select ‘Advanced’.
4. Choose ‘XStore ajaxify’.
5. Locate ‘Lazy loading’ and switch it to ‘Off’.
6. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw

Best Regards,
8Theme’s Team.

Hello, @riosecoweb,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a review of your website and noticed that you are utilizing the Product Grid element, which displays the wishlist button under hover effects. https://ibb.co/3FfTW04

Unfortunately, this element does not currently support the option to permanently display the wishlist button without hovering.

However, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from other customers, our development team will consider incorporating this feature in a future update.

Alternatively, you may consider using a different element for this purpose. Please refer to the following link for more information: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Best Regards,
8Theme’s Team.

Hello, @Tair Domer,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to apply Patcher #9205910. You can do this by navigating to the XStore dashboard and selecting ‘Patcher’. https://ibb.co/Tw19d0s

Once you have completed this task, please revisit your site to confirm the changes.

We trust that this action will effectively resolve your current issue.

Should the issue continue to persist, We kindly request you to provide a screenshot of the issue you are encountering, specifically where the ‘Save’ button for the ‘Sale Booster’ feature is not functioning properly.

Also, provide your site WP-admin login details in the designated private content area. This will allow us to delve deeper into your settings and provide you with the necessary assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @George Lupsa,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to apply Patcher #9205910. You can do this by navigating to the XStore dashboard and selecting ‘Patcher’. https://ibb.co/Tw19d0s

Once you have completed this task, please revisit your site to confirm the changes.

We trust that this action will effectively resolve your current issue.

Best Regards,
8Theme’s Team.

Hello, @Sailendran,

Thank you for your response.

We apologize for any inconvenience you may have experienced. We regret to inform you that the wp-admin login details you have provided are not functioning or are invalid. Please refer to the image provided in the private content area for reference.

We kindly request you to provide us with valid wp-admin login details. This will enable us to assist you effectively and resolve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @GloberoKft,

Thank you so much for purchasing our theme and contacting our support center.

Are you utilizing the single product builder layout through our XStore builder. To make necessary changes, please follow the steps outlined below:

1. Navigate to the XStore builder.
2. Select the specific single product builder layout you wish to edit.
3. Proceed to ‘Edit product images’.
4. From there, go to ‘Content’.
5. Then, select ‘Slider’.
6. Followed by ‘Navigation’.
7. Finally, choose ‘Arrows’ and make the necessary updates.

Once you have completed these steps, please clear your browser cache and revisit your site to ensure the changes have been successfully implemented.

For your convenience, we have attached an image for reference to guide you through this process.

https://ibb.co/nRbsD8h

https://ibb.co/QPzgWYR

We trust that these instructions will assist in resolving your issue.

Best Regards,
8Theme’s Team.