Tony Rodriguez

Hello, @GTP,

Should you wish to alter the text on the empty cart page, kindly proceed to Theme Options > WooCommerce (Shop) > Cart page > Empty cart > Content > Text tab. You can make the necessary modifications there according to your preferences. For your reference, please see this screenshot: https://postimg.cc/nM3Pw2f1

Furthermore, if you desire to incorporate an image, you have the option to design your own cart page layout utilizing our latest feature, “The Cart Builder”, which can be found under Xstore Builder >> Cart Page: https://postimg.cc/8JmzV3mc https://postimg.cc/QKVGnn6R

We trust this information will be of assistance to you.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you provide a screenshot of the issue you are experiencing with the layout of the main categories at the top of your homepage. Please also provide a detailed description of the issue, including the specific plugin you have activated on your site that may be causing the problem.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

For further assistance, we would appreciate it if you could share your WordPress Admin login details in the private content area of this topic.

Please use the format listed below. This will allow us to better understand the issue you are facing and provide you with the necessary assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @Farhad,

we are thrilled to hear that the code was able to successfully resolve the issue you were facing.

If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re always here to help.

Thank you for your feedback, and have a great weekend!

This topic is now closed.

Best Regards,
8Theme’s Team.

Hello, @Yirtimd,

We have successfully accessed your website and conducted a thorough examination. We discovered that your site operates seamlessly in Customizer mode on the Chrome browser. Here is a screenshot for your reference: https://postimg.cc/jCGKbX7H

However, we noticed that images are not being displayed on the frontend. Additionally, several issues were identified in your site console. Please refer to the following screenshot for more details: https://postimg.cc/67m6GNyS

Upon further investigation, we found that these issues are primarily related to the SSL certificate of your website, which appears to be causing the main problem.

The error message “Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID” typically indicates a problem with the SSL/TLS certificate of a website. This error occurs in web browsers when the browser can’t establish a secure connection to the website due to issues with the website’s SSL certificate.

So we kindly suggest you to reach out to your hosting provider and ask to Install the SSL on your site and make sure to run it smoothly as well.

We look forward to assisting you in resolving these issues.

Best Regards,
8Theme’s Team

Hello, @dada2023,

We wish to inform you that we have responded to your duplicate query on the following link: https://www.8theme.com/topic/how-to-set-the-attribute-display-mode-on-the-product-page/#post-370065. We kindly request you to review our comprehensive response provided there.

To ensure efficiency and avoid any inconvenience, we would appreciate it if you could refrain from creating multiple topics for the same issue.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @dada2023,

Thank you so much for purchasing our theme and contacting our support center.

If you are interested in altering or setting the attribute display mode on the product page, kindly follow these steps:

1. Navigate to the WP-Dashboard.
2. Select ‘Products’.
3. Choose ‘Attributes’.
4. Edit the specific attribute you wish to change.
5. Under ‘Type’, select ‘Label (square)’.
6. Update the changes.

Once you have completed these steps, please revisit your site to confirm the changes have been implemented correctly.

For your convenience, we have attached an image for reference.
https://postimg.cc/LnS0ZT3X

We trust this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Fantasy Prints,

Thank you for your response.

1) We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you to revisit your site after clearing your browser cache.

Please note that we have deactivated the Woocommerce Custom Product Addons (5.x.x) plugin on your site, which has effectively addressed the issue.

2) We are pleased to inform you that the issue you reported has been resolved. We kindly request you to revisit your site after clearing your browser cache.

For your information, we have implemented a solution by adding CSS code under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your concern.

Please refer to the attached image for your reference.
https://postimg.cc/YGH7Tkkf

https://postimg.cc/8fvhchxV

Best Regards,
Team 8Theme.

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

1) If you are interested in modifying the color of the quick view button, kindly follow the instructions below:

Please copy and paste the provided CSS code into the designated location: XStore > Theme Options > Theme Custom CSS > Global CSS, then publish it.

Here is the CSS code:

.woocommerce-shop footer.footer-product span.show-quickly {
    background-color: red !important;
}

Please note that you have the option to alter the color in the aforementioned CSS code according to your preferences.

2) a) If you are interested in modifying the text of the menu tag (new, sale etc), we kindly request you to utilize the Loco Translate plugin. This will allow you to alter or translate the menu labels found under the Xstore theme language file.

Please see the attached image for your reference.
https://postimg.cc/k2hrhsZc

For further guidance, please refer to our theme documentation on Base Translation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

b) Should you desire to modify the colors of your menu labels, kindly replicate and insert the CSS code provided below into the designated location: XStore > Theme Options > Theme custom css > Global css. Once completed, please ensure to publish the changes.

span.label-text {
    background-color: yellow !important;
}

Please note that the color in the aforementioned CSS code can be altered according to your specific requirements.

3) If you are interested in modifying the search settings, kindly proceed to XStore > Theme Options > Header builder > Search. Here, you will find all the available settings that you can adjust according to your specific needs.

Please refer to the attached image for further guidance.
https://postimg.cc/DJ9zGnFt

4) Should you desire to modify the blog sidebar, kindly proceed to the WordPress dashboard. From there, select ‘Appearance’, followed by ‘Widgets’, then ‘Main Sidebar’. Here, you can add or remove widgets as per your specific needs.

Please refer to the attached image for further guidance.
https://postimg.cc/vgtPg7J9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Farhad,

We have conducted a test on our site to replicate the issue you reported and found no problems. The stock status is displayed correctly when a Virtual Product with the “Manage Inventory” option is unchecked.

It appears that the issue is unique to your site. It is possible that a conflict with a third-party plugin on your site is causing this problem. We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing your browser’s cache, and then rechecking the issue. It is possible that one of these additional plugins is the source of the problem.

Please ensure that you have a complete backup of your site before proceeding with these steps.

Alternatively, you can try to resolve the issue by copying and pasting the following CSS code under XStore > Theme Options > Theme Custom Css > Global CSS and then publishing it:

.woocommerce-variation-availability p.et_stock.et_in-stock.stock.in-stock.step-1 {
    visibility: visible !important;
}
.woocommerce-variation-add-to-cart.variations_button.woocommerce-variation-add-to-cart-enabled p.et_stock.et_in-stock.stock.in-stock.step-1 {
    visibility: hidden !important;
}

We hope that these steps will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @coffeedog,

We have reviewed the issue you reported and it appears that it is not related to our theme. The problem typically arises due to server-side issues or issues with core files. We recommend referring to this thread for more information: https://www.8theme.com/topic/pages-do-not-appear/

We kindly request you to contact your hosting provider and ask them to investigate this issue further. It could potentially be related to htaccess or core files.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @ryan@rrwebdesign.co.uk,

Thank you for contacting us and for using XStore.

If you wish to display the brand description at the bottom of the page, kindly first create a static block according to your needs. Subsequently, copy and paste the specific static block shortcode into the brand description box and save the changes.

Next, please proceed to XStore > Theme Options > Woocommerce > Shop > Shop page layout > Banner Position. Here, select ‘At the bottom of the page’ and publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/7fYppj5T

We trust this will resolve your issue.

Best Regards,
8Theme’s Team.

Hello, @madhur,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you to deactivate the WPC Variation Swatches for WooCommerce plugin on your website. Following this, please verify the default WooCommerce variations with our theme.

We would appreciate it if you could inform us of the outcome.

In the meantime, we recommend viewing the following video on our variation swatches for further guidance: https://youtu.be/LgzC4iK-j6A?feature=shared

We trust this will be of assistance to you.

Best Regards,
Team 8Theme.

Hello, @hanan aslam,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Aminadab Cruz,

Thank you for contacting us and for using XStore.

1) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

2) If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persist, Provide temporary wp-admin access via the private content area, so we can check the situation on your site more deeply.

Kind Regards,
8theme team.

Hello, @Marco A Jimenez,

We apologize for any inconvenience that may have been caused.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to investigate and assist you in resolving the issue.

To establish FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption), we recommend reaching out to your hosting provider for assistance.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.