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Topic: Woocommerce Checkout State Dropdown Issue

This topic has 8 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

Prodia Digital Indonesia

Participant

October 16, 2023 at 05:25

dropdown for city, subdistrict and more issue when dropdown shop show upper selection field.
please help check, url and admin user attached in private content area

Please, contact administrator
for this information.

#370229 Copied Theme version: 9.1.14

7 Answers

Tony Rodriguez

Support staff

October 16, 2023 at 05:51

Hello, @Prodia Digital Indonesia,

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#370232 Copied

Prodia Digital Indonesia

Participant

October 16, 2023 at 08:02

dear @Tony Rodriguez,

Please do help on investigate our site

Thank you

#370255 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 12:26

Hello, @Prodia Digital Indonesia,

We are writing to inform you that we have successfully resolved the issue you were experiencing on your site by disabling the third-party plugins. You can refer to the following screenshot for more details: https://postimg.cc/N5d1hkCc.

Currently, all third-party plugins are disabled. We recommend that you enable each plugin one by one to identify which one was causing the issue. Once identified, you can contact the respective plugin author for further assistance.

We appreciate your understanding in this matter.

Best Regards,
8Theme’s Team

#370297 Copied

Prodia Digital Indonesia

Participant

October 26, 2023 at 05:26

Dear Tony,
We checked the plugin, and we found out the dropdown issue come from we use of XStore and Dokan plugin, we asked Dokan support to check the issue, but they told us that the issue can be asked to XStore team, you can read our discussion with Dokan support from the attached screenshot in Private content area

Please contact administrator
for this information.

#371557 Copied
Rose Tyler

Support staff

October 26, 2023 at 15:58
Hello, @Prodia Digital Indonesia,

We added custom CSS code to your site. Please check now.
```
body .select2-container--open .select2-dropdown--below,
body .select2-container--open .select2-dropdown--above {
    margin-top: unset;
}
```
Best Regards,
8Theme’s Team
#371649 Copied
Prodia Digital Indonesia

Participant

October 27, 2023 at 04:23

finally, it solved the problem, thank you so much for the support.

#371698 Copied

Tony Rodriguez

Support staff

October 27, 2023 at 05:28

Hello, @Prodia Digital Indonesia,

We are thrilled to hear that the issue has been resolved! Thank you for your kind words and appreciation. Our team is always here to provide you with the best support possible.

Should you have any more questions or concerns in the future, please don’t hesitate to reach out. We value your business and look forward to assisting you further.

Have a nice day!

This topic is now closed,

Best Regards,
8Theme’s Team.

#371701 Copied
Tagged: state dropdown problem, woocommerce checkout fix, woocommerce checkout issue, woocommerce dropdown troubleshooting, wordpress woocommerce solutions, wordpress woocommerce themes
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The issue related to '‘Topic: Woocommerce Checkout State Dropdown Issue’' has been successfully resolved, and the topic is now closed for further responses

Topic: Woocommerce Checkout State Dropdown Issue

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