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404 when trying to access XStore theme options

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Tony Rodriguez

Marketing Stirling

Participant

October 16, 2023 at 05:45

Hi,

When I try to access the Theme Options link I get a 404 error

/wp-admin/et-panel-theme-options

https://prnt.sc/6RwAvCMBYdZv

#370231 Copied Theme version: 9.2.0 WooCommerce version: 8.2.0.40

3 Answers

Tony Rodriguez

Support staff

October 16, 2023 at 06:57

Hello, @Marketing Stirling,

We appreciate your recent purchase and use of our theme.

In order to assist you with the issue you are currently experiencing, we kindly request you to share your site’s WP Admin URL and credentials. Please provide this information in the private content area of this topic. This will enable us to examine the issue directly on your site and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#370241 Copied

Marketing Stirling

Participant

October 16, 2023 at 07:01

I have added access information

Please contact administrator
for this information.

#370243 Copied

Tony Rodriguez

Support staff

October 16, 2023 at 07:40

Hello, @Marketing Stirling,

Thank you for your response.

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

2) If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#370254 Copied
Tagged: 404 error solution, accessing xstore theme, fix woocommerce 404, woocommerce wordpress templates, wordpress theme troubleshooting, xstore theme options
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