Les sections du theme mettent énormément de temps a charger

This topic has 4 replies, 2 voices, and was last updated 6 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Awatif
    November 14, 2023 at 19:26

    Je rencontre un soucis de chargement de site.
    Toute les section ajouter via le theme sont très paresseuse en terme de chargement et ralentissent le site.
    Pouvez vous rectifier ça svp
    J’ai essayer de télécharger la nouvelle version du theme et le plugin mais c’était pire, j’ai du rétrograder à l’antienne version.

    Voici en image :

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 15, 2023 at 05:56

    Hello, @Awatif,

    I hope this message finds you well.

    We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

    1. Navigate to ‘Edit Page with Elementor’.
    2. Access the ‘Settings of Element’ for each element you wish to modify.
    3. Click on ‘Advanced’.
    4. Select ‘XStore ajaxify’.
    5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
    6. Ensure to update the settings to apply the changes.

    For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

    Furthermore, to maintain the optimal performance of your website, it is crucial to keep your theme and plugins up to date. We recommend that you consult our theme documentation and proceed with updating the theme and core plugins. Detailed instructions can be found at the following links:

    – Theme Update: https://xstore.helpscoutdocs.com/article/63-theme-update
    – Plugins Update: https://xstore.helpscoutdocs.com/article/37-plugins-update

    Please remember to clear all caches after updating the theme. It appears that the issue you are experiencing is related to cached data, so it is important to clear the caches for the plugin, server, and browser.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Awatif
    November 15, 2023 at 17:40

    Merci pour votre reponse.
    Je rencontre un autre soucis avec le footer qui ne s’affiche pas correctement . Pouvez vous régler le problème. merci pour votre suivi

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 16, 2023 at 06:16

    Hello, @Awatif,

    Thank you for your response.

    Regarding the issue with the footer, we kindly ask that you follow the steps provided to resolve the matter at your earliest convenience.

    1/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

    For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/

    2/ After the theme update, you need to clear all cache. Your problem may be caused by cache, please clear cache of plugin, server and cache of the browser.

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team.

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