Tony Rodriguez

Hello, @filiphdan,

We hope this message finds you well.

1) Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page. https://www.8theme.com/documentation/xstore/woocommerce/product-images/

2) Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin, we recommend temporarily disabling it.

We trust that this will rectify the issue you are currently experiencing.

Additionally, We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have attached a screenshot that illustrates the issue we are encountering. https://imgur.com/nuRXs7c

To facilitate a thorough examination and to provide an effective solution, we kindly request that you supply us with the correct and functional WP-admin URL, along with the necessary login credentials.

Your prompt attention to this matter would be greatly appreciated, as it will enable us to proceed with the required diagnostics and support.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme Team.

Hello, @Makerpax,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Zuko,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Geert,

1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://imgur.com/EhaiPSL

We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

2/ Also, we have determined that the current issue originates from the caching system that is active on your site. We kindly request that you temporarily deactivate any caching mechanisms, including CDN or server cache, and then re-evaluate the situation. https://imgur.com/JWtEo1B

We trust that this action will rectify the problem at hand.

Best regards,
The 8Theme Team

Hello, @Zuko,

Thank you for contacting us and for using XStore.

As we understood you right you want to make the position of the video to be 2nd.

First image + video + image 2 + image 3 + etc.

By default, we propose you the option to have the video on first position or on last position (https://prnt.sc/QoFmu83C48Qo) that is possible to do without the “bad coding” technique that we don’t use in our projects.

If you want to customize your single product gallery in some unique way and place the video in the specific position 2nd or 3rd one then you should contact to customization service such as our development team is available for hire. You can submit your customization requirements at https://www.8theme.com/contact-us/, and we will provide you with a detailed estimate for the work. Our aim is to tailor the design to your vision and enhance your site’s functionality.

Because according to our support policy, it does not include customization service -> https://prnt.sc/dT5j95yU9ems but we may assist you with the paths of files which you need to modify.

xstore/woocommerce/single-product/product-image-builder.php file should be copied to your child-theme/woocommerce/single-product/product-image-builder.php and then you may customize it to your needs.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @mqazi,

Thank you for contacting us and for using XStore.

1/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ After the theme update, you need to clear all cache. Your problem may be caused by cache, please clear cache of plugin, server and cache of the browser.

3/ Please clear cache > change any settings and the Save button will work https://prnt.sc/FVLj513CIFRB

4/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Geert,

Thank you for your response.

Following our recent evaluation of your website, We have identified an error that seems to be associated with the WordPress memory limit. For your reference, a screenshot of the error can be viewed at the following link: https://imgur.com/8qEykRE

We respectfully recommend that you reach out to your hosting provider to address this issue. Once they have resolved the matter, please ensure that you clear your site’s cache before conducting a subsequent review.

We trust that you will find this information useful and remain at your disposal for any further assistance you may require.

We also suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

Warm regards,
The 8Theme Team.

Hello, @RB,

You are welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a Great day.

This topic is now closed.

Best Regards,
The 8Theme Team.

Hello, @Jeeni Criscenzo,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate a resolution, we kindly ask that you carefully review and adhere to the guidelines provided in our theme documentation. The relevant instructions can be found at the following links:

– Troubleshooting PCLZIP_ERR_BAD_FORMAT (-10) during theme core plugin update:

https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

– Theme Update Guide:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please be advised that you should initially upgrade the XStore Core plugin to the most recent version before proceeding to update the XStore Theme on your website.

Best Regards,
The 8Theme Team.

Hello, @Shyam,

I hope this message finds you well.

Following our recent evaluation of your website, we have enabled the debug mode and identified an error that seems to be associated with the site’s memory. For your reference, a screenshot of the error can be viewed at the following link: https://postimg.cc/TKN9jzKK.

We respectfully recommend that you reach out to your hosting provider to address this issue. Once they have resolved the matter, please ensure that you clear your site’s cache before conducting a subsequent review.

We trust that you will find this information useful and remain at your disposal for any further assistance you may require.

We also suggest that you ensure your server aligns with the requirements specified in the following link: https://imgur.com/QQuzQSx -To facilitate this, please reach out to your service provider.

Warm regards,
The 8Theme Team

Hello, @GTP,

Thank you for contacting us and for using XStore.

1/ We would like to inform you that it is possible to adjust the dimensions of the tabs that appear upon hovering over the text. To do so, kindly proceed to your WordPress dashboard and follow these steps:

1. Go to ‘Appearance’.
2. Select ‘Menus’.
3. Click on ‘All department menu’.
4. Choose ‘Menu Options’.
5. Enable the option ‘Set same mega menu height for all menus’.
6. Remember to save your settings after making the changes.

For your convenience, we have provided an image to serve as a visual guide. https://imgur.com/Q1LPryq

2/ Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu:hover {
    background-color: orange !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu:hover a {
    color: #fff !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li:hover {
    background-color: orange !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li:hover a {
    color: #fff !important;
}

3/ To show more items scroll on the all departments menu, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

ul#menu-all-departments {
    height: 400px !important;
    overflow-y: scroll !important;
}

4/ If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f. You are welcome to use any icon image in the image box as per your needs.

Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11.

5/ Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.et_b_header-menu .secondary-menu-wrapper .menu>.item-design-mega-menu {
    border-bottom: 1px solid #000 !important;
}
.et_b_header-menu .secondary-menu-wrapper .menu > li {
    border-bottom: 1px solid #000 !important;
}

Please be advised that you have the option to alter the color in the provided css code according to your requirements.

6/ Please submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @pablostevens,

Thank you for contacting us and for using XStore.

Did you read the description of the menu item description? https://prnt.sc/zrM5zympipAn

But with the next extra code, you will be able to show item description for menu item

1/ PHP part (add it to your child-theme/functions.php)

add_filter('walker_nav_menu_start_el', function ($item_output, $item, $depth, $args) {
$description = '';
if ( $item->description != '' ) {
 $description = '<span class="menu-item-descr">' . do_shortcode( $item->description ) . '</span>';
}
return str_replace('</a>', $description.'</a>', $item_output);
}, 10, 4);

2/ CSS styles

.menu-item .menu-item-descr {
position: absolute;
top: 100%;
left: 50%;
transform: translateX(-50%);
}

We trust that you will find this information useful. Should you have any further queries or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Hello, @ahmed kamal,

We hope this message finds you well.

We would like to inform you that the difficulty you are encountering stems from the utilization of a Right-to-Left (RTL) language, specifically Arabic, on your website. This is the underlying cause for the observed behavior when importing sections from Xstudio, which results in them reverting to RTL orientation.

Should you wish for the imported content to maintain the same directionality as it appears in Xstudio, it will be necessary to adjust your site’s language settings to a Left-to-Right (LTR) orientation. By doing so, you can ensure that the content will be imported without experiencing any changes in direction.

We trust this solution will be satisfactory and look forward to assisting you further, should you require it.

Warm regards,
The 8Theme Team

Hello, @salmi,

Upon reviewing your website, we have observed that the Bestsellers section is displaying as intended within the Elementor editor when viewed on a mobile device. However, we have identified an issue with the front-end presentation of this section. https://imgur.com/QP792F4 and https://postimg.cc/v4LxYNj2

1/ We suggest disabling all third-party plugins (including cache plugins, Optimizing plugins, and Temporarily disabling the CDN) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ We would like to remind you to verify that your website is currently utilizing the most recent versions of XStore. Please ensure that you have updated to the latest version of the XStore theme, which is version 9.2.3, and the XStore Core plugin, which is version 5.2.3.

For your convenience, you can review the update history and access the latest versions at the following link: https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team.

Hello, @RB,

Do you mean this- https://postimg.cc/47Y1HPbk

Please check translation of XStore Core plugin https://prnt.sc/i-gSvOG1kuVW > https://prnt.sc/3zIF29rlAKN5 , https://postimg.cc/nXLTtnjh and https://postimg.cc/WFcHVQcY

We trust that these instructions will effectively address your translation needs. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team.