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Topic: product category issues……………………………………………….

Lani

Participant

November 21, 2023 4:09 pm

category issues
Site URL: hidden
Theme version: 15780546

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support staff only.

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Tony Rodriguez

Support staff

November 22, 2023 6:05 am

Hello, @Lani,

I hope this message finds you well.

1. Upon reviewing the behavior you’ve encountered on your website, we have determined that it is not a technical issue but rather a result of the current settings configured on your site. Our team has conducted an examination and found that while using the Elementor page builder to edit your homepage, the “Ajax Product Tabs” element was set to display products from a specific category. This configuration is illustrated in the following screenshot for your reference: https://pasteboard.co/ECtLd1QIkRxx.png Consequently, the element will only showcase products from the designated category.

Should you wish to alter the products displayed within this category, you may do so by editing the individual product settings. For guidance on this process, please consult the screenshot provided here: https://pasteboard.co/D7B2LBDb4ryE.png

2. Regarding the button element you mentioned, it is currently linked to a static URL. This link does not change dynamically and can be modified by editing the button element directly, as depicted in this screenshot: https://pasteboard.co/bigKheOWpYx6.png

We trust this explanation clarifies the functionality in question. If you require further assistance or have any additional queries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

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Lani

Participant

November 22, 2023 10:12 am

layout

Content is visible for topic creator and
support staff only.

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Tony Rodriguez

Support staff

November 22, 2023 2:11 pm

Hello, @Lani,

1. We apologize for any inconvenience caused. We kindly request that you review the screenshot provided at the following link, ensuring that there is no period at the end of the URL: https://pasteboard.co/ZS3hYkodKEfF.png

2. Additionally, please take a moment to examine another screenshot, once again making sure there is no period at the end of the URL: https://pasteboard.co/mbF4FNvcV0DD.png

Best regards,
The 8Theme Team

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