Tony Rodriguez

Hello, @infomrprod,

Thank you for your response.

1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @clean,

Thank you for reaching out and providing a detailed explanation of your concerns. We have carefully reviewed your message and conducted tests on our own test site. Our findings confirm that the behavior you observed is indeed the default functionality of the widgets. To clarify, each widget operates independently, not specific category-wise.

Should you wish to suggest a modification to this functionality, we invite you to submit your request on our Taskboard, which can be found at https://www.8theme.com/taskboard/. We value customer feedback, and if your proposal garners sufficient support from our user community, our development team will take it into consideration for potential inclusion in future updates.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Best Regards,
The 8Theme Team

Hello, @Hempednyc,

Thank you for your response.

1/ We would like to inform you that we have successfully deactivated a third-party plugin on your website, which has addressed the issue concerning the header transparency and the selection of a transparent background color.

Furthermore, we have prepared a video tutorial to assist you with this matter. You can view this video in the private content area provided for your convenience.

Upon further investigation, we noticed that when the Advanced Layout feature is activated and the Header Builder option is utilized, the header seems to disappear.

We have identified that the root cause of this issue is the header background color being set to transparent across the entire site. This results in the header appearing correctly on the homepage, where a background image is present, but not on the cart page, which lacks a background image.

To resolve this issue, we have created multiple headers specifically for your homepage. Please note that the settings in the Header Builder > Desktop will apply globally to your site, with the exception of the homepage.

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mirko,

We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your objectives in greater detail with screenshots.

Your cooperation in this matter will enable us to address your concerns with the appropriate attention and provide you with the most suitable assistance.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello, @Weblike PRO,

Thank you for contacting us and for using XStore.

1/ Should you wish to modify the color of the main menu text, kindly navigate to XStore > Theme Options > Header Builder. Please locate the main menu widget in the header builder where you have established and edited specific header settings.

At this point, you can choose the WCAG Color that suits your requirements and publish it.

For your convenience, we have attached an image for reference: https://imgur.com/a/F0DNOx8

2/ If you wish to modify the hover color of the main menu text, please proceed to the XStore Builder, select ‘Header’, then ‘Main Menu’, and adjust the hover color settings to your preference.

For your convenience, we have attached an image for reference:https://imgur.com/a/Slp24dP

We hope this will solve your issue.

Best Regards,
8Theme’s Team

Hello, @mirko,

Yes, you are right.

Kind regards,
The 8Theme Team

Hello, @Natali,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to modify the position of the Sale booster > Request a Quote popup, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

Subsequently, please ensure to clear your browser cache to visualize the changes.

@media (max-width: 900px) {
    .et-request-quote-popup .et-popup {
        width: 80% !important;
    }
    .et-request-quote-popup .et-popup .elementor-widget-wrap.elementor-element-populated {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
    .et-request-quote-popup .et-popup .et-popup-content.with-static-block {
        padding-left: 10px !important;
        padding-right: 10px !important;
    }
}

We hope this information is helpful.

Yours Sincerely,
8Themes Team.

Hello, @OnlyCBD,

Thank you for your response.

Could you tell me how to make this change?

To achieve that, We have to copy the content-product-cat from parent theme to child theme.

We’ve created a new file under the child theme: xstore-child/woocommerce/content-product-cat.php, the tag is now changed from h4 to span.

We hope this information is helpful.

Warm regards,
The 8Theme Team.

Hello, @GTP,

Greetings from the 8theme team.

We regret to inform you that the functionality you are seeking is not available through our theme options and would necessitate further code customization. After a thorough review, it has become clear that the customization required falls outside the purview of our standard support offerings.

However, we are pleased to direct you to our dedicated customization panel, where you can receive specialized support tailored to your needs. Our proficient team, comprised of expert designers and developers, stands ready to assist you with the necessary modifications. You may access our customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

At 8theme, we are dedicated to providing recommendations that will significantly enhance and optimize your website’s user experience. If you have any additional information or specific requirements to share, please do not hesitate to reach out. Our team is prepared to work closely with you to develop a custom solution that aligns with your unique specifications.

We appreciate your understanding and look forward to the opportunity to assist you further.

Kind regards,
The 8theme Team

Hello, @Praia envios,

Thank you so much for purchasing our theme.

1/ We appreciate your contact and the opportunity to assist you with the translation challenges you are encountering with Loco Translate. Our team is committed to addressing your concerns swiftly and efficiently.

To facilitate a thorough investigation and provide you with the most effective support, we kindly request that you share a screenshot illustrating the issue. Additionally, please provide us with your wp-admin login credentials. This information will enable us to examine the problem in detail and offer precise guidance.

We kindly recommend that you take a complete backup of your site before proceeding.

For optimal clarity, please capture screenshots of the specific strings or sections of your website where the translations appear to be incorrectly applied.

Your cooperation is greatly valued, and we assure you of our prompt attention to your matter.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Warm regards,
The 8Theme Support Team

Hello, @Alex,

Thank you for your response.

We are pleased to inform you that upon thorough review of your website, we have not identified any issues with the functionality of the ‘Add New Page’ feature. To provide you with a clear demonstration, we have recorded a video walkthrough which has been made available for your viewing in the private content area.

We recommend that you attempt to clear your browser’s cache to see if this resolves any difficulties you may be experiencing. Alternatively, you may wish to access your website using a different browser that has not been previously used to visit your site.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

We trust that you will find this information beneficial.

Warm regards,
The 8Theme Team

Hello, @dongcaoas1,

Thank you so much for purchasing our theme and contacting our support center.

Should you wish to modify the position of the Payment security logos will be horizontal, kindly replicate the following CSS code into the designated location: XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

Subsequently, please ensure to clear your browser cache to visualize the changes.

.elementor-1429 .elementor-element.elementor-element-476699fb .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item {
    display: contents;
}

The result should look like this: https://ibb.co/PwFY9p6

We hope this will solve your issue

Yours Sincerely,
8Themes Team.

Hello, @Hempednyc,

I hope this message finds you well.

We have recently conducted a test by importing the same demo onto our test site and are pleased to report that it functions as expected. In an effort to resolve the issue on your website, we attempted to align the settings of your site’s header with those of our test site. Notably, we have the main header background color set to transparent on our test site. However, we encountered a problem when trying to apply this setting to your site; the color does not change and reverts to its previous state. For your reference, please see the attached screenshot: https://ibb.co/wMPqDHb.

Our preliminary assessment suggests that there may be a conflict with a third-party plugin. As such, we kindly request that you temporarily disable all third-party plugins on your site, one at a time, to determine if this resolves the issue with the transparent color setting.

Should the problem persist, please leave all third-party plugins disabled and grant us permission to conduct a thorough investigation. This process will involve deactivating all third-party plugins and making necessary on-site customizations. By doing so, we aim to identify and rectify the issue promptly.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

Hello, @Ricardo,

We would like to politely request that you perform a diagnostic check by activating a default WordPress theme, such as Storefront or Twenty Twenty-Four (accessible via Appearance > Themes). This step is necessary to determine whether the issue you have encountered is related to our theme.

Before you proceed, we strongly advise you to create a complete backup of your website to ensure that no data is lost during the process.

Should the issue continue to occur even with the default WordPress theme activated, it would indicate that the problem is not specific to our theme. In such a scenario, we recommend that you contact WooCommerce support for further assistance. Resolving the issue with the default theme should also resolve it when using our theme.

Conversely, if the issue does not occur with the default WordPress theme, we kindly ask you to record a brief video clip demonstrating the problem and share it with us. This will enable us to replicate the issue on our end and investigate further.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @W2M,

Thank you for your response.

1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://ibb.co/H2jbYc5

We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

We hope this information is helpful.

Best Regards,
The 8Theme Team