Products are not load in mobile view in home page

This topic has 5 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: aeroengineer54
    aeroengineer54
    Participant
    November 29, 2023 at 04:11

    Our server is fast even all things load fast but products are taking too time to load and in mobile they are not open only display loader.

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: aeroengineer54
    aeroengineer54
    Participant
    November 29, 2023 at 04:22

    Also check mobile menu not open even any link of header not work properly.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 29, 2023 at 07:19

    Hello, @aeroengineer54,

    Thank you so much for purchasing our theme and contacting our support center.

    We understand that you are experiencing an issue related to the Lazy Load effect on your website. To address this, we are pleased to provide you with step-by-step instructions to disable the Lazy Load effect:

    1. Navigate to the ‘Edit Page with Elementor’.
    2. Access the ‘Settings of Element’ for each element you wish to modify.
    3. Click on the ‘Advanced’ tab.
    4. Select ‘XStore ajaxify’.
    5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
    6. Ensure to save the changes to apply the new settings.

    To further assist you, we have created a visual guide which can be accessed at the following URL: https://imgur.com/Zh7ZmGw

    Additionally, we have deactivated the “LiteSpeed Cache” Plugin to optimize your site’s performance.

    For a comprehensive walkthrough, we invite you to watch our instructional video available here: https://streamable.com/8kole7

    We also recommend clearing your browser cache before revisiting your site to experience the improvements.

    Should you require any further assistance or have additional inquiries, please feel free to reach out to us. Our commitment to providing exceptional support remains our top priority.

    Best regards,
    The 8Themes Team

    Avatar: aeroengineer54
    aeroengineer54
    Participant
    December 3, 2023 at 04:40

    i didn’t found any ‘XStore ajaxify’ option in advanced tab.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 4, 2023 at 13:01

    Hello, @aeroengineer54,

    We are delighted to notify you that the lazy load feature has been deactivated for all elements on the homepage. As a result, your website is now functioning optimally.

    For a comprehensive visual walkthrough, we invite you to view the instructional video at this link: https://streamable.com/1dqt1a

    Should you have any further inquiries or require additional assistance, please feel free to contact us at your earliest convenience.

    Yours sincerely,
    The 8Themes Team

  • Viewing 5 results - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.