Tony Rodriguez

Hello, @finn,

We kindly request that you implement the following CSS code to attain the desired outcome on your website. Please navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS, and insert the code provided below. After doing so, we recommend clearing your browser’s cache before revisiting your site to observe the changes.

Here is the CSS code for your convenience:

.single-product ul.st-swatch-size-large li.type-label>a, ul.st-swatch-size-large li.type-label>span {
    padding-left: 25px !important;
    padding-right: 25px !important;
}

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @M Arsal,

Thanks for contacting us.

Upon reviewing your website via a mobile device, we have noticed that the categories menu is not currently visible. For a clearer understanding, we have provided a video link that demonstrates the issue: https://streamable.com/y9a9u3.

Additionally, you have encountered a ‘503 Service Unavailable’ error. This typically indicates that the server is either undergoing maintenance or is experiencing an overload and cannot process the request at this time. We recommend reaching out to your hosting provider for further assistance regarding this matter.

To enhance the performance of your website, we kindly advise you to consult and adhere to the guidelines outlined in our theme documentation. You can find the relevant information at the following links:
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We appreciate your attention to these matters and are here to assist you with any further inquiries you may have.

Yours sincerely,
The 8Themes Team

Hello, @Fakhar Bashir,

Thank you for your response.

To assist you in resolving the issue you’ve encountered, we have created an instructional video on our test site. We kindly request that you view the video in its entirety and carefully follow the demonstrated steps.

https://streamable.com/yyy94z

We hope you find this resource helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ramin,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. To enhance the appearance and functionality of your product pages, we kindly request that you follow the instructions outlined below:

1. Access the Customizer interface.
2. Proceed to the WooCommerce (Shop) section.
3. Select the Single Product Builder option.
4. Locate the “Tab” element within the builder.
5. Utilize the drag-and-drop feature to place the “Tab” element into the desired location on your page.
6. Within the settings of the “Tab” element, you have the option to toggle the visibility of the description and reviews. Please ensure that you have entered a comprehensive description in the product editing area prior to making these adjustments.

For your convenience, we have compiled a visual guide to assist you with this process. You may view this guide by clicking on the following link:

https://ibb.co/crqv2S8
https://ibb.co/wgMz45L
https://ibb.co/JQ7yQFf
https://ibb.co/2sGMz5T

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Natali,

Thank you for using the XStore theme and for contacting us.

I want the variable sizes on the single products page to be displayed as a dropdown list. Is it possible?

In order to resolve your issue, kindly adhere to the following steps provided.

1)Log in to your WordPress dashboard.
2)Navigate to “Products” and then select “Attributes.”
3)Locate the “size” attribute in the list and ensure the attribute type is set to “Select”

To aid you in this process, we have prepared a visual guide. You may access it via the following link:
https://ibb.co/pw427Cs
https://ibb.co/zGwRF8z

. Set Stock Status can be applied to all variations at once to In stock or Out of stock. I want to add two Stock Status: “Pre Sale” and “Last Size”. how to do it?

2) We regret any inconvenience you may have experienced. We wish to inform you that our current theme does not support the functionality to simultaneously set the stock status for all variations, nor does it inherently offer the option to create custom stock statuses such as “Pre Sale” and “Last Size.”

Should you require these specific features, you may consider utilizing a third-party plugin that better suits your needs. However, please be advised that the use of any third-party plugin is at your discretion and risk.

We appreciate your understanding and are here to assist with any further questions you may have.

If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

Yours Sincerely,
8Themes Team.

Hello, @Hamiltonssm,

I hope this message finds you well.

We kindly request that you verify the activation of the “Show Label” feature for out-of-stock items. This can be accomplished by navigating to the following path within your Xstore theme settings:

Xstore >> Theme Options >> WooCommerce >> Shop Elements >> Product Badges >> “OUT OF STOCK” LABEL SETTINGS.

For your convenience, we have provided a screenshot illustrating the necessary steps: https://ibb.co/pnYg28p

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Jeeni Criscenzo,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @W2M,

It is our pleasure to inform you that the issue you reported has been successfully resolved. We have follow the steps outlined below to implement the solution:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on the ‘Advanced’ tab.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure you save the changes to apply the updates effectively.

To further assist you, we have created a visual guide which can be accessed at the following link: https://ibb.co/mXN9zV6

Additionally, we have provided a video reference for your convenience: https://streamable.com/bfpl2f

Should you have any more questions or require additional assistance, please do not hesitate to contact us. We are committed to providing you with the support you need.

Yours sincerely,
The 8Themes Team

Hello, @Focu5,

We hope this message finds you well. To address the issue you are experiencing, we kindly ask that you implement the following steps:

1. Navigate to the “Xstore” section.
2. Proceed to “Theme Options”.
3. Select “Theme Custom CSS”.
4. Click on “Global CSS”.

Once there, please insert the following CSS code:

table.cart .product-details .cart-item-details .remove-item:before {
    content: "\f2ed" !important;
    font-family: "Font Awesome 5 Free" !important;
    visibility: visible !important;
}
table.cart .product-details .cart-item-details .remove-item {
    visibility: hidden !important;
}

After applying the code, we recommend that you clear your browser’s cache before revisiting your site to ensure the changes take effect.

You should expect the outcome to resemble the example provided here: https://ibb.co/x72q0FQ

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Brunos,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Dicky,

Thank you for your response.

We are writing to inquire whether you have successfully resolved the issue at hand. Should you require any additional assistance, please do not hesitate to reach out to us. We are here to help.

Kind regards,
The 8Theme Team

Hello, @ProdbyDaan,

Thank you for your prompt response. We kindly request that you insert the following CSS code into your website’s theme configuration. Please navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS, and paste the code provided below:

.woocommerce-cart .coupon input.btn {
    height: 35px !important;
    top: 27px !important;
}

After applying the changes, we recommend clearing your browser’s cache to ensure that the updates are reflected on your site.

Best regards,
The 8Theme Team

Hello, @khurram virk,

We hope this message finds you well.

We have conducted a review of your website and observed that a server error 500 is triggered upon attempting to update the homepage using the Elementor plugin. To address this issue, we kindly request that you consult and adhere to the troubleshooting guidelines provided in the official Elementor plugin documentation. https://ibb.co/fXLj29Y

You can access the relevant documentation here: https://elementor.com/help/500-error/

We trust that following the prescribed steps will effectively resolve the problem you are experiencing. Should you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Alex,

We are immensely grateful for your purchase of our theme and for contacting our support center for assistance.

To customize the transformation of the product title, we kindly ask that you follow the steps outlined below:

1. Navigate to the Customizer section, then proceed to ‘WooCommerce(Shop)’ and select ‘Single Product Builder’.
2. Within the customization options, locate the ‘Title’ setting.
3. Adjust the ‘Product Title Transform’ to meet your desired specifications.

For visual assistance, we invite you to view the instructional image provided at the following link: https://ibb.co/m0YxLHP

Should you have any additional inquiries or require further support, please do not hesitate to reach out to us. We are committed to providing you with the assistance you need.

Yours sincerely,
The 8Themes Team

Best regards,
The 8Themes Team

Hello, @mb-handmade,

Thank you for using our theme and for contacting us.

We are immensely grateful for your purchase of our theme and for contacting our support team for assistance.

1) To sort categories by price, kindly proceed to the following path in your WordPress dashboard: Appearance > Customize > WooCommerce > Product Catalog > Default product sorting.

For visual guidance, please view the image at this link:
https://ibb.co/51YQqjy

For comprehensive details, we encourage you to consult the documentation provided here:
https://www.8theme.com/documentation/docs/prioritizing-specific-products-on-the-shop-page/

Should you wish to sort specific categories using custom code, the following resource may be of assistance:
https://stackoverflow.com/questions/49884114/change-default-sorting-for-specific-woocommerce-product-category-archive-pages

2) Additionally, you have the option to organize product categories within the WP admin panel via a simple drag-and-drop method. To do this, navigate to WP Dashboard > WooCommerce > Products > Categories. You can then rearrange the categories by dragging them using the three-bar icon.

For visual guidance, please view the image at this link:
https://ibb.co/4MDS8Tf

For further information, please consult the documentation provided here:
https://rudrastyh.com/woocommerce/change-defaut-product-sorting.html

Should you have any further inquiries or require additional assistance, please feel free to contact us at your convenience.

Best regards,
The 8Themes Team