Hello, @mirko,

We kindly request that you provide us with the specific product URL and a brief video clip that demonstrates the issue you are encountering.

Furthermore, we would appreciate it if you could generate a temporary WP-admin account and share the login details with us through a secure, private channel. This will allow us to conduct a comprehensive review of your settings and provide you with the appropriate support.

We also advise that you perform a full backup of your website prior to sharing these details, as a precautionary measure.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

Hello, @Bas Kling,

I hope this message finds you well.

I would like to inform you that the current class for the bottom header on your website is designated as “header-bottom” Should you inspect this element within the context of a sticky header, the appropriate selector to reference would be:

body #header > [class*=header-wrapper] .sticky-on > .header-bottom

You may wish to experiment with these selectors. However, I must clarify that the blur effect will only be visible when applied over a background image. The blur is intended to affect the color or section overlaying the image. Since your current design utilizes a solid background color, the specific blur CSS may not function as intended.

For further information on the backdrop filter property, please consult the following resource: [MDN Web Docs – backdrop-filter](https://developer.mozilla.org/en-US/docs/Web/CSS/backdrop-filter).

As an alternative, I suggest experimenting with color transparency. Please try implementing the following CSS code, adjusting the values to suit your design needs:

body #header > [class*=header-wrapper] .sticky-on > .header-bottom {
    background-color: rgba(0,0,0,0.5) !important;
}

The expected result should resemble the example provided here: https://ibb.co/ZJQyjbC

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mirko,

In WooCommerce, setting up a variable product with different formats (such as caps and dust) can be done using product variations. Here’s a step-by-step guide on how you can achieve this:

1. Create a Variable Product:

-In your WordPress dashboard, go to “Products” and click “Add New.”
-Choose “Variable product” from the Product Data dropdown.

2. Attributes:

-In the Product Data section, go to the “Attributes” tab.
-Add an attribute for the format (e.g., “Format”) and define the values (e.g., “Caps” and “Dust”).
-Make sure to check the box that says “Used for variations.”

3. Variations:

-After adding the attribute, go to the “Variations” tab.
-Select “Create variations from all attributes” and click “Go.”
-This will generate variations for each combination of attributes.

4. Edit Variations:

-Edit each variation to set specific details.
-For “Caps,” you can set the quantity and any other relevant details.
-For “Dust,” you can set the quantity, flavor (using another attribute), and other details.
-Make sure to set a unique SKU for each variation.

5. Pricing:

Set individual pricing for each variation based on the format.-

6. Save Changes:

-Save the changes to update the product.

Now, when a customer visits the product page, they can choose between “Caps” and “Dust” from a dropdown. The price will dynamically update based on their selection.

Remember to test the product page to ensure everything is working as expected.

This method provides a clear way for customers to choose between different formats of the same product on your WooCommerce store.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mb-handmade,

We kindly request that you conduct a diagnostic check by activating a default WordPress theme, such as Twenty Twenty-Four or Storefront, to ascertain whether the issue is with our theme.

Should the problem persist even with the default WordPress theme, we recommend reaching out to WooCommerce support for further assistance. Their expertise should help resolve the issue, which in turn is expected to ensure compatibility with our theme as well.

For your convenience, here is the link to WooCommerce support: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to your confirmation on the matter.

Best regards,
The 8Theme Team

Hello, @Brunos,

We kindly request that you adjust the height or size by modifying the values within the provided code. We recommend experimenting with various values to determine which ones best suit your needs.

For your reference, please consult the following screenshot: https://ibb.co/GfD6DSh

Best regards,
The 8Theme Team

Hello, @mb-handmade,

We are grateful for your contacting our support team for assistance.

We would like to inform you that when orders are manually entered for existing registered customers via the WooCommerce admin panel, a registration email is not typically dispatched, as the customer’s registration is already on file. Nevertheless, the system should automatically send an order confirmation email to the customer.

To ensure that order confirmation emails are dispatched for manually entered orders, please adhere to the following procedure:

1. Confirm Email Configuration:
– Access your WordPress admin dashboard.
– Proceed to WooCommerce > Settings > Emails.
– Review the “New Order” email settings to confirm they are activated and properly set up.

For your reference, we have included a visual guide: https://ibb.co/qFt2zkk

2. Verify Customer Accounts:
– Ensure that the customer’s account is either created or linked to the order. For new customers, an account will need to be established.

3. Conduct a Test:
– Create a test order manually from the admin panel.
– Verify if the order confirmation email has been received in the email inbox associated with the customer’s account.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. For more detailed information, we encourage you to consult the documentation provided at the following link:

https://www.wpbeginner.com/plugins/how-to-send-a-custom-welcome-email-to-new-users-in-wordpress/

We are committed to ensuring your satisfaction and are here to support you every step of the way.

Yours sincerely,
The 8Themes Team

Hello, @Yasir Alam 8Theme,

Thank you for contacting us and for using XStore.

Should you have any inquiries regarding the alteration of the text beneath the checkout button on the mobile version, which is currently displayed as “Spend xxxx to get free shipping,” we are pleased to confirm that this text is indeed customizable. This feature is part of the Sale Booster’s Process Bar. To adjust the text, kindly proceed to your WordPress Dashboard, select Sale Booster, and then click on Progress Bar. Within the settings area, you will have the option to edit the text to your preference.

After making the necessary changes, we recommend that you clear your browser’s cache to ensure that the updates are properly reflected. For your reference, the expected result should appear similar to the images provided in the following links:

https://ibb.co/fFF9x33
https://ibb.co/1nzRkTT

And unfortunately, it’s not possible to add the clear button there, this requires extra customization.

We trust this information is helpful and look forward to assisting you further.

Warm regards,
The 8Themes Team

Hello, @Alyvalco,

I hope this message finds you in good health and spirits. We are writing to express our gratitude for your recent purchase of our theme and for contacting our support center for assistance.

Upon receiving your query, we have diligently reviewed the issue you reported and conducted a thorough investigation by visiting your website. It is with great pleasure that we report back to you that our examination did not reveal any of the problems you had mentioned.

To ensure complete transparency and to provide you with a clear understanding of our findings, we have prepared a concise video demonstration. This video showcases the entire review process and confirms the absence of the reported issues.

You may access the video through the following link: https://streamable.com/eimgsn

We kindly ask that you take a moment to watch the video at your earliest convenience. Following the viewing, we recommend clearing your browser’s cache before revisiting your site to verify the results.

Should you have any further inquiries or require additional assistance, please feel free to contact us. We are here to support you and ensure your satisfaction with our product.

Yours sincerely,
The 8Themes Team

Hello, @AdrianP,

We appreciate your recent purchase of our theme and your initiative in contacting our support team.

1. About registration of the license, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

2. To provide you with the most effective support, we kindly request that you furnish us with additional details by submitting video(s) that illustrate the issue you are encountering. This will greatly enhance our ability to deliver precise and helpful assistance.

Prior to taking any further steps, we respectfully urge you to create a full backup of your website. After securing the backup, please provide us with the wp-admin URL and the necessary access credentials for your site by posting them in the private content section of this support thread.

By granting us the authorization to modify or remove plugins and to conduct debugging procedures on your website, you will facilitate a quicker resolution to your concern.

Please note that it is important to deactivate all non-essential third-party plugins on your website, retaining only those that are required or recommended by our theme.

We look forward to your cooperation and are here to assist you every step of the way.

Warm regards,
The 8Themes Team

Hello, @Marius,

I hope this message finds you well.

Upon completion of our thorough assessment, we have determined that the widget in question appears to be functioning correctly on our end. To address the issue you are experiencing, we kindly request that you undertake the following troubleshooting steps:

1. Please begin by deactivating all non-essential third-party plugins on your website, retaining only those plugins that are necessary or recommended by the theme.

2. Subsequent to the deactivation of these plugins, it is imperative to clear your browser’s cache before revisiting your site. This is to ensure that any potential conflicts with other third-party plugins are eliminated.

3. Should the deactivation of the plugins lead to a resolution of the issue, we advise you to reactivate them individually. This step-by-step approach will allow you to pinpoint the specific plugin responsible for the problem. Once identified, we recommend reaching out to the plugin’s author for additional support.

4. In the event that the issue remains unresolved, we ask that you maintain the deactivation of all third-party plugins and kindly extend to us the necessary permissions to conduct a more in-depth investigation of your site. This may include the deactivation of plugins and any customizations present on the site.

Please note: It is crucial to create a complete backup of your website prior to implementing these steps, as they may have an impact on your site’s configuration.

We appreciate your cooperation and look forward to assisting you further.

Yours sincerely,
The 8Themes Team

Hello, @BEHS,

We hope this message finds you well. We are writing to express our gratitude for the comprehensive debugging and explanation you have provided.

1. We would like to offer you instructions on how to disable the lazy load effect on your website because we think the issue is because of the Lazy Load. Kindly follow the steps listed below:

a. Proceed to ‘Edit Page with Elementor’.
b. Enter the ‘Settings of Element’ for each specific element you wish to adjust.
c. Select the ‘Advanced’ tab.
d. Choose ‘XStore ajaxify’.
e. Locate the ‘Lazy loading’ feature and switch it to ‘Off’.
f. Remember to save the updated settings to ensure the changes take effect.

To aid you in this process, we have prepared a visual guide. You may access it via the following link: https://imgur.com/Zh7ZmGw

2. Additionally, we request that you verify the Images Loading Type is set to default, rather than Lazy Load, within the Xstore >> Theme Options >> Speed Optimization Wizard. You can refer to this screenshot for guidance: https://prnt.sc/ZRASHovwWbOx

Should the issue persist, we kindly ask you to take a complete backup of your site or create a staging clone. Subsequently, please provide us with the WP Admin URL and credentials, as well as the FTP login details, in the private content area of this topic. We request permission to conduct debugging, which may include deactivating all third-party plugins and any on-site customizations. This will enable us to further investigate and assist you accordingly.

We appreciate your cooperation and look forward to resolving your concerns.

Best Regards,
The 8Theme Team

Hello, @HmirceaD,

Thank you for reaching out to us.

We would like to inform you that the speed at which Ajax adds items to the cart is contingent upon the response time of the server and the configuration of the database structure. Our theme initiates requests to your database and awaits its response. Therefore, should you experience any slowness, we recommend taking measures to enhance the server’s response time. Unfortunately, this aspect is beyond our control and we are unable to make adjustments in this regard.

Warm regards,
The 8Theme Team

Hello, @Wowels,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Additionally, You can use any third-party plugin for it, which better meets your requirements but at your own risk.

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Mateusz,

I hope this message finds you well.

We kindly request that you conduct a diagnostic check by activating a default WordPress theme, such as Twenty Twenty-Four or Storefront, to ascertain whether the issue with the non-displaying reviews is related to our theme.

Should the problem persist even with the default WordPress theme, we recommend reaching out to WooCommerce support for further assistance. Their expertise should help resolve the issue, which in turn is expected to ensure compatibility with our theme as well.

For your convenience, here is the link to WooCommerce support: https://wordpress.org/support/plugin/woocommerce/

We appreciate your cooperation and look forward to your confirmation on the matter.

Best regards,
The 8Theme Team

Hello, @Taras,

Thank you for your response.

Upon thorough review of your website, we are pleased to confirm that everything is functioning as intended. Additionally, the demo content has been successfully imported and is displaying correctly. To assist you further, we have created a detailed video walkthrough which we encourage you to view in its entirety for your reference in the private content area.

Should you continue to experience any issues, we kindly request that you capture a video illustrating the problem. This will greatly aid us in understanding and addressing your concerns more effectively. Once you have recorded the video, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

We are committed to providing you with the best possible support and look forward to resolving any outstanding issues you may encounter.

Warm regards,
The 8Theme’s Team