Hello, @joebuston,

We appreciate you contacting us for assistance. To tailor the layout of your pages using the XStore theme, we kindly ask you to follow the instructions provided below:

1. Log in to your WordPress dashboard.
2. Navigate to ‘XStore’ followed by ‘Theme Settings’.
3. Within the Theme Options, seek out and select “Woocommerce(Shop).”
4. Proceed to “Cart and Checkout Layout.”
5. Here, you will encounter several layout options to choose from:

– Classic
– Multisteps
– Separated

Please feel free to explore these configurations to determine which layout best suits your vision.

For a comprehensive visual walkthrough, we invite you to view the images at the following links:
– https://imgur.com/a/Lun9hpt
– https://imgur.com/a/disa9xy

Should your intention be to specifically alter the placement of the logo across various devices, this can be achieved by applying Custom CSS code.

We trust this information will be of value to you. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Yours sincerely,
The 8Themes Team

Hello, @HUSSTLE,

Thank you for contacting us and for using XStore.

We are writing to inform you that your recent request has come to our attention. However, we find that the details provided are somewhat ambiguous, and we would greatly appreciate it if you could elaborate on the specifics of your issue or the objective you wish to achieve. This will enable us to review your situation thoroughly and offer the most appropriate assistance.

Furthermore, to enhance our understanding and ensure that we address your concerns accurately, we kindly request that you provide us with a screenshot or a video that illustrates the issue at hand.

We value your cooperation in this matter and are committed to resolving your request promptly.

Thank you for your attention to this request.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

We hope this message finds you well.

Should you be interested in altering the assortment of products displayed on your shop’s main page, beneath the static block, we kindly ask that you adhere to the following instructions:

1. Please navigate to the following path within your dashboard: XStore >> Theme Settings >> WooCommerce (Shop) >> Product Catalog.
2. Within the ‘Product Catalog’ section, you will encounter three distinct settings:
– Shop Page Display: Here, you can select the preferred content for your main shop page, with options to show products, categories, or a combination of both.
– Category Display: This setting allows you to specify the presentation of products and categories on the main shop page.
– Default Product Sorting: This option enables you to define the default sorting order of products in the catalog, with choices such as popularity, average rating, and sorting by price or name in ascending or descending order.

Please adjust these settings to suit your requirements. For further clarification and a visual representation, you may consult the images provided at the following links:
– https://imgur.com/a/RLFs5U3
– https://imgur.com/a/l5ljiNW

In the event that your intention is to completely revamp the selection of products on the shop page, it will be necessary to construct a custom shop page layout. This can be achieved by utilizing the Xstore Archive Builder in conjunction with the Elementor page builder. For comprehensive guidance on this process, please refer to our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust that the above information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Yours sincerely,
The 8Themes Team

Hello, @Rodlens Hora,

Thank you for contacting us and for using XStore.

We regret to inform you that your recent request has come across as somewhat ambiguous. To ensure we can offer you the most accurate and efficient assistance, we kindly ask that you provide a more detailed explanation of the issue at hand, as well as your specific objectives.

Furthermore, to facilitate our understanding and expedite the resolution process, please include any relevant example URLs of the content in question. Additionally, we would appreciate it if you could identify the third-party plugin with which you are experiencing difficulties.

For a more comprehensive assessment of the problem, we suggest recording a video that captures the issue in its entirety. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us.

Your cooperation is highly valued, and we eagerly await your response to proceed with the necessary support.

Warm regards,
The 8Theme Team

Hello, @proyectoswebit,

We kindly request that you review the private content area at your earliest convenience.

Best Regards,
The 8Theme Team

Hello, @Ritik Kumar,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with the URLs of the products related to the issue you have encountered. Additionally, for a more comprehensive understanding of the problem, we would appreciate it if you could capture a video demonstrating the issue at hand.

Once the video is recorded, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

By furnishing us with this information, we will be better equipped to examine the matter and offer you the necessary assistance.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

Hello, @coffeedog,

1. We have taken the time to review your website in response to the concerns you raised about the functionality of the brand and category features within the panel. Upon examination, we are pleased to inform you that both the Category and Brand widgets are operating correctly on the shop page sidebar. It is worth noting that occasionally, issues with the browser cache can lead to such discrepancies. We kindly ask that you clear your browser’s cache and then revisit your site to see if the issue persists.

For your convenience, we have prepared a visual guide to assist you with this process. You can access the video tutorial via the following link: https://streamable.com/50nezj

1) We appreciate your vigilance in reporting the matter concerning the ‘Filter Product by Categories’ widget. This particular widget is designed to display only the parent categories, which explains why only two categories were visible, as these are the only parent categories to which products have been assigned on your site.

Should you wish to include child categories in the display, we suggest utilizing the ‘Product Categories’ widget that comes standard with WordPress. This widget is capable of showing both parent and child categories, thus offering a more complete view of your product categories and their related items.

For further clarification, please refer to the images provided at the following links:
https://imgur.com/a/9vahVx4
https://imgur.com/a/Up1mYRx

2) As for the Brands section, it currently showcases only two brands, which corresponds to the number of brands that have been assigned to your products. To feature more brands in the frontend, additional products will need to be associated with those brands.

A detailed visual guide on this topic is available at the link below for your reference:
https://imgur.com/a/qmRXZe9

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @khurram virk,

We appreciate you reaching out and providing the URLs for the products in question. Upon thorough examination, we have tested each of the products you mentioned, and we are pleased to inform you that all the SKU searches are functioning correctly without any issues detected.

For your convenience, we have recorded a comprehensive video demonstrating the process. You are invited to view the video at the following link:

https://www.veed.io/view/8a6e7faf-7d58-42a8-b3b6-3ddc29e81394?sharingWidget=true&panel=share

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Melad,

We hope this message finds you well. To assist us in comprehending the issue you are encountering, we kindly request that you provide a brief video clip demonstrating the specific changes you are attempting to make on your site that are not being reflected as expected.

This will enable us to accurately replicate the issue on our end. You may record the video and share it with us through the following link: https://streamable.com/

We appreciate your cooperation and look forward to your response.

Best Regards,
The 8Theme Team

Hello, @thisov,

Thank you for reaching out to us.

Upon reviewing your website through an iPhone, we have observed that the video content is not functioning properly. To address this issue, we recommend that you utilize the MP4 video format, incorporating the H.264 video codec along with the AAC audio codec. Please proceed with this adjustment and inform us of the outcome.

Kind regards,
The 8Theme Team

Hello, @Melad,

Thank you for contacting us and for using XStore.

1/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

2/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

3/ Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Radek,

I hope this message finds you well.

We would be grateful if you could provide us with the URL of the page where you are encountering the issue, along with a screenshot that illustrates the problem. This information will enable us to examine the situation and offer you the appropriate CSS code to address the matter.

For your convenience, screenshots can be uploaded to https://imgbb.com/, and the resulting links can be shared with us here.

Additionally, to facilitate a more thorough investigation, we kindly request that you create temporary wp-admin access and submit the credentials through our secure private content area. This measure will allow us to inspect your settings directly and gain a comprehensive understanding of the issue.

We strongly advise you to ensure that a complete backup of your website is taken before you proceed with these steps.

Your cooperation is highly appreciated, and we eagerly await your response.

Thank you for your attention to this matter.

Warm regards,
The 8Theme Team

Hello, @AlphaSolutions,

We hope this message finds you well.

We are writing to confirm that the issue you reported concerning your website has been successfully resolved. Upon investigation, we discovered that the problem stemmed from the ‘header overlap’ feature being enabled. We have since turned this feature off, which has rectified the issue.

For your reference, we have provided screenshots below that illustrate the resolution:

– [Screenshot 1](https://ibb.co/BqwbSt7)
– [Screenshot 2](https://ibb.co/fFYKZ4f)

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @AlphaSolutions,

I hope this message finds you well.

We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are essential or recommended by the theme. Following this action, please clear your web browser’s cache and revisit your site to determine if the issue has been resolved.

It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we advise you to reactivate each plugin individually. This step-by-step process will help identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.

If the problem continues to persist, we would appreciate it if you could grant us temporary administrative access to your WordPress dashboard. This will enable us to conduct a more thorough investigation. You can provide us with the necessary credentials by creating a new user account with administrative privileges and sharing the username and password with us through the secure Private Content area.

Please note that it is crucial to back up your entire website before proceeding with the aforementioned steps. This precautionary measure ensures that your site’s integrity is maintained and that no data is lost during the troubleshooting process.

We are committed to assisting you in resolving this matter and look forward to your prompt response.

Yours sincerely,
The 8Themes Team

Hello, @proyectoswebit,

I hope this message finds you well.

1. We would like to provide you with guidance on how to modify the logo within the sticky header exclusively on the homepage of your website. To achieve this, you will need to create multiple headers and assign a specific header to the homepage by applying a conditional setting.

To assist you in this process, I have included links to images that will serve as a visual reference for the steps outlined below:

– [Image Guide 1](https://ibb.co/4Tpgw0n)
– [Image Guide 2](https://ibb.co/zJjzfWh)

Once you have set up the separate header, you can then designate the custom logo for the sticky header by navigating to:

Xstore >> Theme Options >> Header Builder >> Sticky Header

2. Furthermore, to ensure the desired aesthetic is reflected throughout your site, please insert the following CSS code into the designated area within your theme settings:

Navigate to:

Xstore >> Theme Options >> Theme Custom CSS >> Global CSS

And paste the following code:

:not(.home).et_b_header-search.et_element-top-level .et_b_search-icon span.et_b-icon svg {
    fill: #000 !important;
}

After applying the CSS code, please remember to clear your browser cache before reviewing the changes on your site.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team