Tony Rodriguez

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @kristofair8306,

Thank you for using our theme and for contacting us.

Upon reviewing your website, we have confirmed the successful integration of the YITH WooCommerce Wishlist Premium plugin. Additionally, we have verified that the wishlist widget has been appropriately added to the XStore header settings and is functioning as intended. Please refer to the attached image for your reference. https://ibb.co/Ykjt84p & https://ibb.co/F8krgkK

Should you have any further requirements or specific objectives you wish to achieve, we kindly request that you provide us with a detailed description. This will enable us to understand your needs better and offer the necessary assistance.

Best regards,
The 8Theme Team

Hello, @Nonsololevents,

Thank you for using our theme and for contacting us.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ We would like to inform you that the color for text selection can be customized via CSS. Kindly locate the CSS code provided below or add it to your website by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS, and ensure to save the changes upon completion.

Here is the CSS snippet for your convenience:

::selection {
    background: #deeda0 !important; /* You may alter the hexadecimal color code to suit your preferences. */
}

For visual guidance, please refer to the image linked here: https://ibb.co/JyFDThW

3/.A/ Should you desire to modify the color or style of the breadcrumbs on your website, we kindly ask that you follow the steps outlined below:

1. Access the ‘XStore’ section from your dashboard.
2. Proceed to ‘Theme Options’.
3. Click on ‘Breadcrumbs’.
4. Choose your preferred color from the available options.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual reference to assist you with this process. Please view the image at the following link: https://ibb.co/W0vyTxf

B/ We hope this message finds you well. Should you desire to modify the color or style of the footer menu or the Copyright © 2023 N.A.R. Furniture, we kindly ask that you follow the steps outlined below:

1. Access the XStore control panel by navigating to ‘XStore’ on your dashboard.
2. Proceed to ‘Theme Options’ and then select ‘Footer’.
3. Within the ‘Footer’ section, click on ‘Copyrights Styling’.
4. Here, you will be able to choose your preferred color and apply the necessary changes.
5. Ensure to save your updates by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/dtTjytH

4/ To assist us in comprehending the issue you are experiencing more thoroughly, we kindly request that you capture a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as WeTransfer https://wetransfer.com/ -and share the link with us.

Additionally, we would appreciate it if you could specify your exact requirements or the objective you wish to achieve. This information will enable us to serve you more effectively.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team.

Hello, @Anastasiia,

Thank you for contacting us and for using XStore.

We kindly request that you translate the specified text located within the language file of the XStore theme. For your convenience, we have provided an image for reference. https://imgur.com/GhUfUyG & https://imgur.com/OVlTxtA

We encourage you to consult our theme documentation for further guidance. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Nusha,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a screenshot illustrating the issue you are encountering during the demo import process. This will greatly assist us in understanding the problem and providing you with the appropriate support.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we ask that you please clear the existing content by navigating to the “Import Demos” section under the XStore dashboard. Once this is completed, could you inform us of the specific demo you wish to import onto your website, as well as the page builder you intend to use?

For us to assist you more effectively, we would appreciate it if you could provide your site’s wp-admin credentials. Please ensure that you submit this information in the private content area of this support topic to maintain security.

We are committed to helping you resolve this matter and look forward to your response.

Best regards,
The 8Theme Team

Hello, @GTP,

You’re welcome! We agree that the ability of the edit elements on the email side with the Elementor Builder will be a great achievement.

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are committed to providing you with the necessary support.

Warm regards,
The 8Theme Team

Hello, @GTP,

1) To add the filters widgets on the shop sidebar please navigate to Wp dashboard >> Appearance >> widgets and add the desire filters widgets on the shop sidebar section and set the settings of the widgets which is provided..And additionally we added the XStore Widgets & Custom Widget Areas documentation added in the link below:
https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

2) If you want to use the third party plugins more complex filters.Yes you can use the third party plugins.But we want to tell you please note that we cannot ensure complete compatibility between Xstore and all third-party plugins.For detailed instructions, please visit: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Should you have any further inquiries or require assistance, please feel free to contact our support team. We are committed to providing you with the necessary support.

Warm regards,
The 8Theme Team

Hello, @GTP,

1/ We apologize for any confusion that may have arisen. To provide clarity, we have produced a new video for your reference. You can access it via the following link:

https://www.veed.io/view/b60cbf15-b2a9-4205-9231-c9a17d0cf72a?sharingWidget=true&panel=share

2/ You request additional customization., Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services) -please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @GTP,

Thank you for your response.

1) Yes, most people in online shopping agree that keeping things simple can make people buy. When a website is easy to use and straightforward. It makes shopping better for everyone.

2) + 3) You are Welcome!

4) Sure take your time, Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @basma,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we have not encountered any issues. The banner on the main page is displaying correctly, as intended. For your convenience, we have attached an image to serve as a reference. https://ibb.co/fCMFXQL

Should you continue to experience difficulties with the banner’s visibility, we kindly suggest clearing your browser’s cache before attempting to view the page again. This simple step often resolves display inconsistencies.

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Ash,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the changes have taken effect.

For your reference, the necessary CSS code has been implemented under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. Please find the attached image for further guidance.

Should you require any additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for contacting us and for using XStore.

1/ We are delighted to inform you that the issue you reported has been successfully resolved. To customize the hover color of the submenu to your preference, please use the following CSS code:

.et_b_header-menu .nav-sublist-dropdown .item-link:hover {
    opacity: 1 !important;
    color: #F29360 !important;
}

This CSS snippet should be added to your website by navigating to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

To aid you in this modification, we have provided visual references. You can view these by clicking on the following links:

https://imgur.com/a/4YGybUT
https://imgur.com/a/MbBb3S2

2/ We are delighted to inform you that the issue you reported has been successfully resolved. To add an underline and modify the color of the underline for links within the off-canvas menus and the ‘My Account’ navigation, please use the following CSS code:

.et-mini-content .menu li a:hover {
  text-decoration: underline;
  text-decoration-color: #F29360; /* Set the color of the underline */
}

.woocommerce-MyAccount-navigation-wrapper li a:hover {
  text-decoration: underline;
  text-decoration-color: #F29360; /* Set the color of the underline */
}

This CSS has been added to your site via the following path: XStore >> Theme Settings >> Theme Custom CSS >> Global CSS.

For your reference, we have provided visual aids to guide you through this update. You can view these images at the following links:
– https://imgur.com/a/T8QTRfa
– https://imgur.com/a/h4GHaGF
– https://imgur.com/a/dsKHFot

Should you need any additional support or have any questions, please feel free to contact us.

Warm regards,
The 8Themes Team

Hello, @Chris,

Thank you so much for purchasing our theme and contacting our support center.

Sorry for the inconvenience, but live paste not working right now.

What exactly demo content do you want to copy? Provide us with link and screenhot, please. Also, provide URL of your site and temporary wp-admin access, we will be able to manually add that content to your site.

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for contacting us and for using XStore.

1/ We hope this message finds you well. We are reaching out to request your assistance in diagnosing a potential issue with our theme in conjunction with WooCommerce Storefront (Appearance > Themes) -To help us determine whether the problem is specific to our theme, could you kindly test it using some of the default WordPress themes and Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Should the issue persist, we would appreciate it if you could grant us temporary administrative access to your WordPress site. This will enable us to conduct a thorough investigation. You can provide this access by creating a new user account with administrative privileges through your Dashboard. Once created, please share the login credentials with us securely via the Private Content section.

Before proceeding, we strongly advise you to take a complete backup of your website. After securing your backup, please share your site’s wp-admin URL and the access details with us. Rest assured, we will handle your site with the utmost care and only make changes or remove plugins as necessary to address the issue at hand.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Best regards,
The 8Themes Team

Hello, @Mitul,

Yes, to customize the previously provided Custom CSS you need to know the ID of the specific Category you want to modify. https://imgur.com/ZA2XPrA

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team.