Search option is not working properly in my website

This topic has 6 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: Ritik Kumar
    Ritik Kumar
    Participant
    December 8, 2023 at 09:51

    Search functionalities of the products are not working fine it is working for some products but it is not working for each and every products . Please resolve this issue as soon as possible . It is not workig fine in front end and wordpress admin panel also.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2023 at 13:30

    Hello, @Ritik Kumar,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with the URLs of the products related to the issue you have encountered. Additionally, for a more comprehensive understanding of the problem, we would appreciate it if you could capture a video demonstrating the issue at hand.

    Once the video is recorded, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

    By furnishing us with this information, we will be better equipped to examine the matter and offer you the necessary assistance.

    Thank you for your cooperation.

    Warm regards,
    The 8Theme Team

    Avatar: Ritik Kumar
    Ritik Kumar
    Participant
    December 8, 2023 at 19:06

    https://we.tl/t-UnbVnGAlnK please follow this link to check the problem and resolve it as soon as possible.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 9, 2023 at 05:43

    Hello, @Ritik Kumar,

    Thank you for your response.

    1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team.

    Avatar: Ritik Kumar
    Ritik Kumar
    Participant
    December 12, 2023 at 11:20

    i have disabled each and every website and checked and also changed theme to default but the problem is not resolved please check it and solve my problem.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 12, 2023 at 13:51

    Hello, @Ritik Kumar,

    Thank you for your response.

    Following our recent correspondence, it has come to our attention that the issue you are experiencing persists even after the activation of the default WordPress theme. In light of this, we kindly suggest reaching out to WordPress support for further assistance. https://wordpress.org/support/forums/

    We believe that once the matter is resolved in conjunction with the WordPress theme, it will consequently be resolved with our theme as well.

    We appreciate your understanding in this matter and are here to assist with any additional concerns you may have.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team.

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