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Thanks for your help, since all the updates

This topic has 4 replies, 2 voices, and was last updated 5 months ago ago by Tony Rodriguez

oceaneokio

Participant

December 8, 2023 at 11:31

Hello,

thanks for your help, since all the updates, I can’t change the Sales Booster options.

Thank you

Please, contact administrator
for this information.

#376106 Copied Theme version: v.0.0.1 WooCommerce version: 8.3.1

3 Answers

Tony Rodriguez

Support staff

December 8, 2023 at 12:10

Hello, @oceaneokio,

I hope this message finds you well.

1) We kindly request that you temporarily deactivate all third-party plugins not included with the XStore theme, as detailed in our documentation: https://xstore.helpscoutdocs.com/article/36-included-plugins. Following this, please clear your web browser’s cache and verify if the issue persists. It is possible that one of the non-standard plugins is causing the problem you are experiencing.

2) We are eager to provide you with the highest level of support. To do so effectively, we require access to your site’s WordPress Admin panel. Please provide the following credentials at your earliest convenience:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

For guidance on where to find this information, you may refer to the visual instructions provided here: https://imgur.com/a/Lr0pZB0

Please note: It is imperative that you create a complete backup of your website before sharing your WP Admin details with us. This will ensure that your data remains safe while we perform the necessary plugin modifications and debugging procedures to address your issue.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Yours sincerely,
The 8Themes Team

#376110 Copied

oceaneokio

Participant

December 8, 2023 at 13:04

Hello
reply in private

Please contact administrator
for this information.

#376115 Copied

Tony Rodriguez

Support staff

December 8, 2023 at 14:17

Hello, @oceaneokio,

It is our pleasure to notify you that the issue you reported has been successfully addressed. We have deactivated the “WP Fastest Cache” plugin on your website, which has resulted in the restoration of its proper functionality. For your convenience, we have prepared a video tutorial that can be accessed via the link below to assist you further:
https://streamable.com/zwfq5u

We kindly ask that you clear your browser’s cache before revisiting your site to ensure the changes take effect.

Should you require any additional assistance, please do not hesitate to reach out to us.

Yours sincerely,
The 8Themes Team

#376133 Copied
Tagged: appreciative of woocommerce improvements, helpful woocommerce wordpress upgrades, thankful for woocommerce support, updates in woocommerce templates, woocommerce updates assistance, wordpress woocommerce template help
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