Tony Rodriguez

Hello, @Manuel Barba,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that you can see the changes, please clear your browser’s cache before revisiting your site.

We have taken the initiative to deactivate the cache plugin on your website, which has addressed the problem. It is advisable to keep the cache plugin deactivated while your site is still under development. This will allow you to observe real-time updates and modifications without delay. https://ibb.co/QKWFykS

Furthermore, during our review, we noticed that you are currently utilizing two different page builders simultaneously—Elementor and WPBakery. We strongly recommend choosing and using only one page builder at a time. Operating two page builders concurrently can lead to compatibility issues, which may adversely affect your site’s functionality.

We trust that these measures will enhance your website’s performance and your experience in managing it.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Stefano Valso,

Thank you for using our theme and for contacting us.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the display of the “Promo Text” section. It appears correctly both in the customizer mode and on the front-end of your site.

We suspect that the problem you are experiencing may be related to caching. Therefore, we kindly ask that you clear your browser and any other relevant caches before revisiting your website.

For your convenience, we have created a video demonstration detailing the correct display of the “Promo Text” section. You can find this video in the private content area for your reference.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Nancy,

We hope this message finds you well.

We are writing to inform you that in response to the issue you reported, we have created a new test product on your website. We have assigned the appropriate categories to this product, updated its details, and set the price accordingly. Upon reviewing the product categories, we have confirmed that the filters are functioning as expected.

For your convenience, we have provided visual references below:
https://imgur.com/a/dp5fNMG
https://imgur.com/a/GVCRraT
https://imgur.com/a/eZtfFRP

However, we have noticed that when we duplicate the product and apply settings associated with third-party plugin configurations, the product does not appear at the top of the category listing.

To address this issue, we kindly request that you temporarily disable all third-party plugins on your website, with the exception of those that are Theme Required/Recommended, as detailed here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check your site again. This step is to determine if there is a conflict caused by any additional third-party plugins.

Should this resolve the issue, you will then need to reactivate each third-party plugin individually to identify which one is causing the conflict. Once identified, we recommend contacting the Plugin Author for further assistance.

If the problem persists, please keep all third-party plugins deactivated and grant us permission to conduct a thorough investigation on your site. This may include deactivating all third-party plugins and any on-site customizations.

Please note: It is imperative that you create a complete backup of your website before proceeding with the aforementioned steps, as they may impact your site’s functionality.

We appreciate your cooperation and look forward to resolving this matter promptly.

Yours sincerely,
The 8Themes Team.

Hello, @Pedro Paulo,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have translated the text as per your request within the Loco Translate section, specifically in the Plugins > WooCommerce plugin language file, and have saved the settings accordingly.

For your reference, please find attached an image illustrating the update. https://ibb.co/ZSCH3Wp & https://ibb.co/TP2ZQsF

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a screenshot illustrating the issue at hand. Additionally, please submit your WordPress administrative credentials securely in the private content area provided. This will enable us to investigate the matter thoroughly and offer the necessary assistance.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Best regards,
The 8Theme Team

Hello, @Peter,

We hope this message finds you well.

We would like to inform you that the “Widgetised Sidebar” feature, which is a default element in WordPress, allows you to seamlessly integrate the XStore Search element into your WPBakery Page Builder content.

To assist you further, we have prepared a detailed video tutorial that demonstrates the process of adding the XStore Search element to a WPBakery page. You can access the tutorial via the following link:

https://www.veed.io/view/da3135b2-f5ce-4ce7-b1ab-e85efee9e43e?sharingWidget=true&panel=share

We trust that you will find the tutorial to be a valuable resource. Should you need any additional support or wish to discuss your specific requirements in greater detail, please do not hesitate to reach out to us.

Thank you for choosing 8Theme. We look forward to assisting you further.

Warm regards,
The 8Theme Team

Hello, @Alkhudari,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day!

This topic is now closed.

Best Regards,
The 8Theme Team

Hello, @Alkhudari,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that if you are interested in customizing the default Product Archive design, you can easily do so by navigating to the following path in your XStore theme: Theme Settings >> WooCommerce (Shop) >> Shop >> Product Design. Here, you will find a variety of options to tailor the product design to your preferences.

For a visual guide, please visit the following link: https://imgur.com/a/GIQR97t

Should you wish to create a Custom Product Archive, we highly recommend utilizing the XStore Products Archive Builder in conjunction with Elementor. For more detailed information, please refer to our XStore Documentation at the link below:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please note that using both Elementor and WPBakery Page Builder simultaneously on your site may lead to compatibility issues. We advise choosing one page builder to avoid any potential conflicts.

Furthermore, if you require personalized assistance, our development team is available to help through our customization service (charges apply). To initiate this process, kindly submit your requirements via the following links:
– https://prnt.sc/PZkD4AEf27qO
– https://www.8theme.com/account/#etheme_customization_panel

Upon receipt of your request, we will provide you with a detailed estimate for the customization work. Our dedicated team is committed to delivering a design that not only meets your expectations but also enhances the overall look and functionality of your website.

We trust that you will find these instructions helpful. Should you need any further assistance, please feel free to contact us.

Warm regards,
The 8Theme Team

Hello, @Mitul,

We trust this message finds you well.

Should you desire to designate your shop page as the homepage for your website, we kindly ask that you follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Proceed to ‘Settings’.
3. Click on ‘Reading’.
4. Under ‘Your homepage displays’, select the option to set your shop page as the homepage.
5. Ensure to save your changes to apply the new settings.

For your convenience, we have provided a visual guide to assist you with this process. Please refer to the following image: https://imgur.com/q4oCiYo

We hope you find these instructions beneficial. Should you require further assistance, please describe in detail what exactly you want or your desired goal.

Warm regards,
The 8Theme Team

Hello, @Pedro Paulo,

Thank you so much for purchasing our theme and contacting our support center.

We have carefully investigated the concerns you raised regarding the slow performance and functionality issues on your website. Our team has conducted a thorough review in both incognito and standard browsing modes, including tests with administrative access. We regret to inform you that we were unable to replicate the problems you have described.

To ensure optimal performance when revisiting your site, we kindly suggest that you clear your browser’s cache, as this may resolve any issues related to cached data.

For your convenience, we have recorded a video demonstrating the functionality of your site, which can be viewed at the following link: https://www.veed.io/view/ac46a8b6-f33b-40b7-8403-bd17eecbbf17?sharingWidget=true&panel=share

Should you have any further questions or require additional assistance, please do not hesitate to contact me directly. We are committed to providing you with the support you need and are happy to discuss any specific concerns you may have.

Yours sincerely,
The 8Themes Team

Hello, @Mailo´s Petshop,

Thank you for your response.

We are pleased to inform you that we have created a video tutorial to assist you with the process of adding custom Static Blocks and HTML Blocks to the Single Product Page on your website. The tutorial includes visual guidance to ensure a smooth and straightforward experience. You can access the video tutorial via the following link:

https://www.veed.io/view/8e51fc09-c757-40df-bf73-7efc730ed718?sharingWidget=true&panel=share](https://www.veed.io/view/8e51fc09-c757-40df-bf73-7efc730ed718?sharingWidget=true&panel=share

Should you encounter any difficulties or have any inquiries, please feel free to contact me directly. I am here to provide you with the necessary support and address any specific concerns you may have.

In the event that you experience challenges with inserting custom text on the single product page, we kindly request that you create temporary wp-admin access and share the credentials securely through the private content area. This will enable us to examine your settings in detail and better diagnose the issue.

Furthermore, we strongly advise you to perform a complete backup of your site prior to making any changes. This precautionary measure will help protect your data.

We appreciate your cooperation and look forward to assisting you.

Yours sincerely,
The 8Themes Team

Hello, @Mailo´s Petshop,

Thank you for using our theme and for contacting us.

We would like to confirm that with the XStore Single Product Page Builder, it is indeed possible to incorporate a custom text field and a static block on the single product page by utilizing the provided HTML Blocks. To modify the default Single Product Page Builder, please proceed to XStore >> Theme Options >> WooCommerce (Shop) >> Single Product Page to access the customization options.

For a visual guide, kindly refer to the following link: https://imgur.com/a/5TeQzDv

Furthermore, you have the option to design a custom single product page using Elementor. For detailed instructions on how to create an XStore Single Product Builder with Elementor, please consult the XStore documentation available at the link below:

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope you find this information useful for your requirements.

Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Nonsololevents,

1/ We appreciate your continued communication regarding the technical issue you are experiencing. Upon review, it has been confirmed that the problem persists even when utilizing the default WordPress theme, Storefront. This indicates that the issue is not specific to our XStore theme.

In light of this, we kindly suggest reaching out to the plugin support team and consulting the WordPress support resources for further assistance. You can find comprehensive documentation at the following link: https://wordpress.org/support/

We are confident that once the issue is resolved within the Storefront theme, it will concurrently be rectified in the XStore theme as well.

We thank you for your understanding and patience in this matter.

2/ Should you continue to encounter any difficulties, we kindly request that you provide us with a detailed description of the specific issue or your intended objective. This will enable us to review the matter and offer you the appropriate assistance.

3/ A/ We would like to inform you that the issue you are experiencing is related to caching, as a cache plugin is currently active on your website. To ensure that any changes you make are reflected properly, we kindly ask that you clear all caches, including the plugin cache and your browser cache, before verifying the updates.

Furthermore, if your website is in development mode, we recommend deactivating the cache plugin and any server cache or Content Delivery Network (CDN) services. This will allow you to observe the changes in real-time.

We trust this guidance will be of assistance to you.

3/ B/ Should you wish to make alterations to the Footer, kindly proceed to the WordPress Dashboard, then select ‘Static Blocks’, followed by ‘Footer’, and choose ‘Edit’ to make the necessary changes as per your preferences. Please ensure to save your settings upon completion.

Please refer to the image provided at the following link for further reference: https://ibb.co/4st74gS

We trust this guidance will be of assistance to you.

4/ To enhance the visibility of the logo on mobile devices, we kindly request that you implement the following CSS code. Please navigate to the “XStore” section, then proceed to “Theme Options,” followed by “Theme Custom CSS,” and finally select “Global CSS.” Once there, copy and paste the code provided below. It is imperative to save the changes after you have completed this process to ensure the adjustments take effect.

Here is the CSS code for your convenience:

@media only screen and (max-width: 767px) {
    .mobile-header-wrapper .et_b_header-logo.et_element-top-level img {
        width: 180px;
        max-width: 500px !important;
    }
}

We hope you find this solution beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Gbp,

Thank you so much for purchasing our theme and contacting our support center.

It seems the Kirki Customizer Framework plugin activated on your site, it conflicts with our XStore Core plugin, so we would recommend you disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Anastasiia,

We appreciate your prompt reply regarding the issue you are experiencing with your website.

Upon reviewing your site, we have noticed that a warning message is displayed when the “Synchronize” button is activated. For your convenience, we have attached an image to illustrate the specific concern we have observed. https://imgur.com/Xzimt6N

To address this matter, we kindly suggest consulting the official documentation for the Loco plugins. This resource should provide you with the necessary guidance to resolve the issue at hand. https://localise.biz/wordpress/plugin/faqs/skipped-files

https://localise.biz/wordpress/plugin/faqs/template-missing

We kindly recommend that you take a complete backup of your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

We trust that this information will be beneficial in rectifying the situation.

Best regards,
The 8Theme Team.