WPbakery Row setting and Settings Style Problems

This topic has 12 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

  • Avatar: Umberto
    Nonsololevents
    Participant
    January 21, 2024 at 19:50

    Hi,
    We’ve been trying to use your template for months in one of our projects but we always run into some problems. Our new project

    Thank you for your cooperation and we hope to complete this new simple project

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 22, 2024 at 07:07

    Hello, @Nonsololevents,

    Thank you for using our theme and for contacting us.

    1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

    Once the default theme is activated, please monitor your site for the issue in question.

    This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    2/ We would like to inform you that the color for text selection can be customized via CSS. Kindly locate the CSS code provided below or add it to your website by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS, and ensure to save the changes upon completion.

    Here is the CSS snippet for your convenience:

    ::selection {
        background: #deeda0 !important; /* You may alter the hexadecimal color code to suit your preferences. */
    }

    For visual guidance, please refer to the image linked here: https://ibb.co/JyFDThW

    3/.A/ Should you desire to modify the color or style of the breadcrumbs on your website, we kindly ask that you follow the steps outlined below:

    1. Access the ‘XStore’ section from your dashboard.
    2. Proceed to ‘Theme Options’.
    3. Click on ‘Breadcrumbs’.
    4. Choose your preferred color from the available options.
    5. Ensure to save your changes by clicking ‘Publish’.

    For your convenience, we have provided a visual reference to assist you with this process. Please view the image at the following link: https://ibb.co/W0vyTxf

    B/ We hope this message finds you well. Should you desire to modify the color or style of the footer menu or the Copyright © 2023 N.A.R. Furniture, we kindly ask that you follow the steps outlined below:

    1. Access the XStore control panel by navigating to ‘XStore’ on your dashboard.
    2. Proceed to ‘Theme Options’ and then select ‘Footer’.
    3. Within the ‘Footer’ section, click on ‘Copyrights Styling’.
    4. Here, you will be able to choose your preferred color and apply the necessary changes.
    5. Ensure to save your updates by clicking ‘Publish’.

    For your convenience, we have provided a visual guide to assist you with this process. Please refer to the image linked below: https://ibb.co/dtTjytH

    4/ To assist us in comprehending the issue you are experiencing more thoroughly, we kindly request that you capture a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as WeTransfer https://wetransfer.com/ -and share the link with us.

    Additionally, we would appreciate it if you could specify your exact requirements or the objective you wish to achieve. This information will enable us to serve you more effectively.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best regards,
    The 8Theme Team.

    Please contact administrator
    for this information.
    Avatar: Umberto
    Nonsololevents
    Participant
    January 22, 2024 at 10:40

    Hello,
    First of all, thank you very much for your prompt response.

    1/ We activate a default WordPress theme, but the problem has not been resolved- Cache? WpBackery problem??

    2/ we did but we remain of the opinion that it is not easy to change some settings in this way.

    3/.We have done Breadcrumbs. the problem we had to do several times before the colors changed. Löschen cache problem?? We are forced to log out of WordPress and log back in to make changes
    B/ We desire to modify the color or style of the footer menu or the Copyright © 2023 N.A.R. Furniture, even if we have followed your instructions it does not work. Only the writing Nonsoloevent takes the colors assigned by us.

    4/ I’ll send you the login details so you can check. please let me know when you finish the checks.

    Unfortunately These are some of the problems encountered.
    With the hope that it can be resolved, thank you

    Best regards,

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 22, 2024 at 12:58

    Hello, @Nonsololevents,

    1/ We appreciate your continued communication regarding the technical issue you are experiencing. Upon review, it has been confirmed that the problem persists even when utilizing the default WordPress theme, Storefront. This indicates that the issue is not specific to our XStore theme.

    In light of this, we kindly suggest reaching out to the plugin support team and consulting the WordPress support resources for further assistance. You can find comprehensive documentation at the following link: https://wordpress.org/support/

    We are confident that once the issue is resolved within the Storefront theme, it will concurrently be rectified in the XStore theme as well.

    We thank you for your understanding and patience in this matter.

    2/ Should you continue to encounter any difficulties, we kindly request that you provide us with a detailed description of the specific issue or your intended objective. This will enable us to review the matter and offer you the appropriate assistance.

    3/ A/ We would like to inform you that the issue you are experiencing is related to caching, as a cache plugin is currently active on your website. To ensure that any changes you make are reflected properly, we kindly ask that you clear all caches, including the plugin cache and your browser cache, before verifying the updates.

    Furthermore, if your website is in development mode, we recommend deactivating the cache plugin and any server cache or Content Delivery Network (CDN) services. This will allow you to observe the changes in real-time.

    We trust this guidance will be of assistance to you.

    3/ B/ Should you wish to make alterations to the Footer, kindly proceed to the WordPress Dashboard, then select ‘Static Blocks’, followed by ‘Footer’, and choose ‘Edit’ to make the necessary changes as per your preferences. Please ensure to save your settings upon completion.

    Please refer to the image provided at the following link for further reference: https://ibb.co/4st74gS

    We trust this guidance will be of assistance to you.

    4/ To enhance the visibility of the logo on mobile devices, we kindly request that you implement the following CSS code. Please navigate to the “XStore” section, then proceed to “Theme Options,” followed by “Theme Custom CSS,” and finally select “Global CSS.” Once there, copy and paste the code provided below. It is imperative to save the changes after you have completed this process to ensure the adjustments take effect.

    Here is the CSS code for your convenience:

    @media only screen and (max-width: 767px) {
        .mobile-header-wrapper .et_b_header-logo.et_element-top-level img {
            width: 180px;
            max-width: 500px !important;
        }
    }

    We hope you find this solution beneficial. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Umberto
    Nonsololevents
    Participant
    January 22, 2024 at 14:42

    Dear Tony,

    I appreciate your support and prompt response. Over the past few months, we have made intensive efforts to utilize the template you provided for our project. Unfortunately, we have encountered some challenges that have not been resolved so far.

    In particular, we have faced difficulties in adjusting the theme through the usual “Theme” option. Instead, we have been forced to resort to CSS frequently to make the desired customizations.

    Issues 1, 4, and B remain unresolved, and satisfactory solutions have not been found yet. We continue to engage deeply with the problem, hoping to find a resolution.

    Since we had to acquire an additional template for another project due to previous issues, and the current challenges persist, we are seriously considering requesting a refund. We understand that this may also be an uncomfortable situation for you, but after months of trying and dissatisfaction, we see this as a potential solution.

    If you have any further suggestions or solutions,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2024 at 16:53

    Hello, Nonsololevents,

    Thank you for contacting us and for using XStore.

    Please kindly resend your inquiry with additional details regarding the issues that remain unresolved. Furthermore, we request that you provide updated screenshots, as the previous ones are currently inaccessible to us. Additionally, please ensure that the temporary access you provide is functional: https://prnt.sc/fbOQBcERXDe6

    We value your cooperation and eagerly await your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Umberto
    Nonsololevents
    Participant
    January 22, 2024 at 17:26

    Hello,

    thank you for your response.

    I have already sent all the information to you several times.

    Today, we were informed that our issues are not specifically related to the XStore theme, and we are advised to contact WordPress support instead. It was recommended to test a different template. We have purchased a new template, tested it, and are pleased to inform you that the site is functioning perfectly. If all goes well in a few days the page will be finished and we have no intention of reinstalling your Template again.

    We appreciate your support and quick response. However, over the course of several months, we have attempted to use your template for various projects and have consistently encountered difficulties.

    I hope you understand that we need to move forward and complete the projects. We can achieve this in a few days, but in this case, it is taking a very long time with a significant effort involved in emails, photos, Translation on englisch and…

    For this reason, I kindly request you to process a refund.

    Thank you and let me know

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2024 at 08:40

    Hello, Nonsololevents,

    We sincerely regret the inconvenience caused by the current situation. We kindly ask you to check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Umberto
    Nonsololevents
    Participant
    January 23, 2024 at 09:55

    Hallo Rosy,
    Thanks for your Answer.
    we used another template and 90% finished our project in one day( Night). I had given the access passwords but Your colleague wrote that in his opinion all the problems were not related to your Template Xstore. We didn’t have time to contact the WordPress support team.You Know this support take a long time for a Answer. In our opinion The problem was Store theme. The proof is that everything works now. Unfortunately, as I said, we tried to use your template with two projects and always had problems. In the backend area it was not possible to modify the page or row. Theme option Style was not possible to change a lot of setting and… please just Read my Topics. I hope you will find a solution for the refund. I am sorry about this situation, and I thank you in advance.
    Kinds Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2024 at 11:09

    Hello, Nonsololevents,

    Upon review, we have observed that the issue you are encountering does not appear to be affecting other customers. It has come to our attention that you are currently utilizing a different theme on your website, and unfortunately, the previous screenshots are no longer accessible. In the correspondence, I noticed your statement: “We activated a default WordPress theme, but the problem has not been resolved.”

    As previously indicated, we are prepared to offer you compensation. A link was provided in the private content section, which you are required to click. We are currently awaiting your request to confirm and finalize our communication on a positive note.

    We appreciate your attention to this matter and look forward to your prompt response.

    Kind Regards,
    8theme team

    Avatar: Umberto
    Nonsololevents
    Participant
    January 23, 2024 at 13:17

    Hi Tyler
    Thank you very much.
    I have Stated the refund procedure like you say.
    I thank you and await your news.
    Kinds Regard

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 23, 2024 at 13:21

    Hello, Nonsololevents,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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