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Footer is not correct on the shop page ,

This topic has 13 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

Marco A Jimenez

Participant

January 17, 2024 at 19:16

my footer page is not correct, sometimes it does come up correctly but not anymore is all over te place in the first page of the shop comes up ok, but the next pages is all over the place. your help will be much appreciated

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#380287 Copied Theme version: .9.1.14 WooCommerce version: 6.3.1

12 Answers

Tony Rodriguez

Support staff

January 18, 2024 at 06:16

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

Best regards,
The 8Theme Team

#380319 Copied

Marco A Jimenez

Participant

January 18, 2024 at 19:01

Please see private content

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#380498 Copied

Marco A Jimenez

Participant

January 19, 2024 at 02:01

Also, I believe when I wanted to change the footer using the link that takes you to the xstore , instead I believe I need to use the store builder? listed on the documentation? https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor#:~:text=To%20embark%20on%20the%20journey,footer%20templates%20for%20your%20convenience.

#380517 Copied

Tony Rodriguez

Support staff

January 19, 2024 at 05:38

Hello, @Marco A Jimenez,

We hope this message finds you well.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the footer display; it appears to be functioning correctly. To further assist you, we have prepared a detailed video demonstration. We kindly request that you view the video in its entirety for your reference in private content area.

It is our assessment that the problem you are experiencing may be related to cache on your end. To address this, we advise you to navigate to the Xstore > Theme Options > Speed Optimization section of your website’s dashboard. There, you should locate the options for Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources, and ensure that these options are deactivated.

Additionally, if you are currently using a cache plugin or a Content Delivery Network (CDN), we suggest temporarily disabling them to see if this resolves the issue.

2/ Additionally, You can use XStore Footer builder : https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor#:~:text=To%20embark%20on%20the%20journey,footer%20templates%20for%20your%20convenience

Should the problem persist, we would be grateful if you could provide us with temporary administrative access to your website. You may share the login details securely through the private content area. This will enable us to examine your settings in detail and offer more precise assistance.

Before making any changes, we strongly recommend creating a complete backup of your website to safeguard your data.

We are committed to providing you with the best possible support and look forward to resolving this matter to your satisfaction.

Best regards,
The 8Theme Team

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#380522 Copied

Marco A Jimenez

Participant

January 19, 2024 at 21:01

Thank you very much for your response, I did go ahead and created a new footer following your instructions., but now how do I go about making sure that it looks correctly on the ipad version and mobile version? Please see private

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#380661 Copied

Tony Rodriguez

Support staff

January 20, 2024 at 06:40

Hello, @Marco A Jimenez,

Thank you for your response.

1/ Upon reviewing your website, we have observed that you are currently utilizing Hostinger’s CDN services, as evidenced by the following screenshot: https://ibb.co/r3bD88Z -We kindly request that you temporarily deactivate the CDN and ensure that the server cache is fully cleared. After completing these steps, please re-evaluate the site’s performance.

We trust that this action will contribute to the resolution of the issue you are experiencing.

2/ Furthermore, we suggest that you inspect the website’s footer functionality on an actual mobile device. This additional measure may provide further insights into the matter at hand.

3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

#380670 Copied

Marco A Jimenez

Participant

January 22, 2024 at 19:30

Thank you I have turn off CDN and I will let you know since it can take up to 24 hours to take effect according to hostinger , but I have noticed that now it slower taking about 30 seconds, which is strange since it states 24 hrs. Also, on the mobile version is there anything else I need to do to make sure it is aligned correctly (the background) or there is way to change the background for each device? one for ipad , one for phone? Please see Private for more information.

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for this information.

#380931 Copied

Tony Rodriguez

Support staff

January 23, 2024 at 05:54

Hello, @Marco A Jimenez,

Thank you for your response.

We kindly request that you temporarily disable the Content Delivery Network (CDN) currently active on your website. Additionally, we would be grateful if you could create temporary administrative access to your WordPress site (wp-admin) and securely share the login credentials with us through the designated private content area.

The purpose of this access is to allow our team to thoroughly review your settings and gain a comprehensive understanding of the issue you are experiencing. This will enable us to provide you with the most effective assistance.

We strongly advise that you ensure a complete backup of your website is made prior to making these changes. This precautionary measure is to safeguard your data during the troubleshooting process.

Thank you for your cooperation and understanding. We look forward to your prompt response.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#380939 Copied

Marco A Jimenez

Participant

January 23, 2024 at 18:53

Please see private

Please contact administrator
for this information.

#381034 Copied

Tony Rodriguez

Support staff

January 24, 2024 at 07:08

Hello, @Marco A Jimenez,

We are pleased to confirm that you have the ability to customize the footer backgrounds for various devices, including mobile phones, tablets, and laptops.

To provide you with a clear visual reference, we have prepared a tutorial video for your convenience. You can access the video through the following link:
https://www.veed.io/view/992aca72-30a9-4f0f-91c5-53f502f91433?sharingWidget=true&panel=share

Should you require additional assistance or if you have any further inquiries, please feel free to contact us. We are here to support you.

Yours sincerely,
The 8Themes Team

#381045 Copied

Marco A Jimenez

Participant

January 26, 2024 at 00:58

Thank you very much for the help

#381281 Copied

Tony Rodriguez

Support staff

January 26, 2024 at 05:19

Hello, @Marco A Jimenez,

You are welcome! If you have any further questions or require assistance, don’t hesitate to let us know. We’re here to help!

Have a great day.

This topic is now closed.

Yours Sincerely,
8Themes Team

#381291 Copied
Tagged: correct footer, footer fix, footer issue, shop page, template errors, woocommerce, wordpress templates
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