Hello, @ihorkip,

Thank you so much for purchasing our theme and contacting our support center.

Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page. Please read our theme documentation:
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If the issue persists, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @chikhidakk,

Thank you so much for purchasing our theme and contacting our support center.

To modify the text for searching products in the sidebar category, follow these steps:

a) Navigate to the WordPress dashboard.
b) Go to “Appearance” and select “Widgets.”
c) Locate the “Sidebar” widget.
d) If you’re using the XStore Search widget, click on it.
e) Change the “Widget Title” and “Placeholder Text” for the search field as needed.
Also, check the Search form settings for your site.

For a visual reference, please consult the image provided in the link:https://imgur.com/a/hLcHOXS

For further customization:

If you’re using the XStore Search widget, find additional settings in “Theme Options” under “Header Builder” > “Search.”

Feel free to reach out if you have any more questions or need assistance.

Best Regards,
8Theme’s Team.

Hello, @Dimitris Polychronis,

We hope this message finds you well. Thank you for bringing the Max Execution Time issue to our attention. We understand the importance of resolving this matter promptly.

Upon reviewing your concern, it appears that the Max Execution Time is currently set to a minimum of 120 seconds and a maximum of 180 seconds. This limit is typically governed by server configurations and may require adjustments at that level.

To address this, we recommend reaching out to our hosting provider’s support team. They have the necessary access and expertise to modify server settings and increase the Max Execution Time as needed for your application.

Please contact your [Hosting Provider Support] providing them with the details of the issue and expressing the need for an adjustment to the Max Execution Time setting.

If you encounter any challenges or have further questions, feel free to reach out to our support team, and we’ll be happy to assist you in any way we can.

Thank you for your understanding, and we appreciate your patience as we work towards a resolution.

Best regards,
8Theme’s Team.

Hello, @M Project,

Thank you for bringing this to our attention. After reviewing your concern, we identified that the discrepancy in search results on the blog page is indeed due to the search widget being used.

Upon further inspection, we recommend using the XStore Search widget for the Blog page and Search form on your site. You can find additional settings in Theme Options > Header Builder > Search, where you can configure parameters such as Results Limit and more.

For a visual reference, please consult the image provided in the link:
https://imgur.com/a/O355tMo

We encourage you to follow these steps and preview the changes on your site. If you encounter any issues or have further questions, feel free to reach out. We’re here to assist you.

Best Regards,
8Theme’s Team.

Hello, @george kakamoukas,

Thank you for reaching out, and We appreciate your proactive approach to improving the website. We understand the challenges you’re facing with the PHP deprecated warnings and those originating from js_composer in WP Bakery.

1) Regarding the WPBakery update, since it is bundled with the theme, you’ll need to update the theme itself to get the latest version of WP Bakery. Please follow the instructions outlined in the XStore Article on updating theme included plugins:
https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ and https://www.8theme.com/documentation/xstore/plugins/plugins-update/ -This guide will assist you in updating the necessary components, including WP Bakery.

2) Now, regarding the PHP deprecated warnings, it’s important to note that these warnings often occur when the website is in debug mode. To address this, I recommend turning off the debug mode. The warnings are not visible in the production environment, and it helps maintain a cleaner codebase.

For detailed instructions on turning off the debug mode, please refer to the official WordPress documentation on debugging: https://wordpress.org/documentation/article/debugging-in-wordpress/ .

Feel free to reach out if you have any further questions or if you encounter any issues during the update process. I’m here to assist you.

Best Regards,
8Theme’s Team.

Hello, @Xstages Motorsport,

We regret to inform you that we are currently experiencing difficulties accessing your website. To facilitate our assistance, we kindly request that you provide us with the WP-admin URL of your site. This will enable us to investigate the issue and provide the necessary support.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @george kakamoukas,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/cocoboo.gr/yx2dCsG0/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here:https://imgur.com/a/f5XxDvW

About your results on gtmetrix results:

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources: https://gtmetrix.com/eliminate-render-blocking-resources.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

– Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos;
For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best Regards,
8Theme’s Team.

Hello, @Azza,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @Nassan,

Thank you so much for purchasing our theme and contacting our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @Dimitris Polychronis,

We appreciate your patience and would like to inform you that we have successfully addressed the issue you reported regarding the round display of product categories. The resolution involved the implementation of a custom CSS solution.

To provide you with a clearer understanding, we have incorporated the necessary CSS code in the Elementor plugin. Specifically, this customization has been applied within the Advanced section of the Product Categories under XStore Custom CSS.

For a visual representation and to ensure you can easily replicate the steps if needed, we have included an image illustrating the exact location and application of the custom CSS. Please refer to the following link for the visual guide:
https://imgur.com/a/AKnU1Wv
https://imgur.com/a/gNBKxZ4

Thank you for bringing this matter to our attention, and we trust that you will now experience the expected display behavior as desired.

Best Regards,
The 8Theme Team

Hello, @Hakan Osman,

We kindly request that you review the following article: https://passwordprotectwp.com/remove-uncategorized-wordpress/

We trust that the information provided will assist in resolving your concern.

Warm regards,
The 8Theme Team

Hello, @Hakan Osman,

It appears that you are using two lightboxes simultaneously, namely the lightbox from 8Theme’s theme and the lightbox from Elementor.

Unfortunately, it is not possible to use both of them at the same time.

To enable/disable the Lightbox for “Xstore” you can go to
Theme options -> WooCommerce (Shop) -> Single product builder -> Gallery -> Lightbox
https://gyazo.com/0d6e8fbcda83a9e806c13879fd123e00

To enable or disable the Lightbox for Elementor, you can go to the home page and click “Edit with Elementor” and follow the instructions in the video.
https://gyazo.com/71d3dbe2b1caeb6fcbda1290194dfc9c

Thank you for your understanding.

Best Regards,
8Theme’s Team.

Hello, @Telmo Baldaia,

Thank you for reaching out to us, and We appreciate your continued patience. After conducting a thorough review of your site, we have identified that the issue with your shop page not displaying any products may be attributed to conflicting third-party plugins.

To address this matter, kindly follow the steps outlined below:

1) Disable Third-Party Plugins:
Please deactivate all third-party plugins on your website, excluding the essential Theme Required/Recommended plugins. https://www.8theme.com/documentation/xstore/plugins/included-plugins/ After completing this step, clear your browser cache and revisit your site. This will help determine if any additional or extraneous third-party plugins are conflicting and causing the display issue.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Activate Plugins One by One:
If disabling all third-party plugins resolves the problem, proceed to activate each plugin one by one. After activating each plugin, carefully check your shop page to pinpoint which specific third-party plugin is causing the issue.

3) Reach Out to Plugin Author:
Upon identifying the problematic plugin, kindly reach out to the respective plugin author for further assistance. They should be able to provide specific insights and guidance related to their plugin.

Best Regards,
The 8Theme Team

Hello, @Azza,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes on your site, we kindly ask that you clear your browser’s cache before revisiting the page.

For your convenience, we have attached an image for reference. https://imgur.com/Mam6cet

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @coffeedog,

1) Thank you for reaching out again to us with regard to the issue you are experiencing. We appreciate your diligence in providing detailed information.

To address the concern regarding the disappearance of icons in your CSS, kindly follow the steps outlined below:

a) Navigate to XStore in your WordPress dashboard.
b) Proceed to Theme Settings.
c) Access Header Builder.
d) Within the Account section, specifically under the Icon in Mobile View setting, please check for the presence of the ‘X’ option.
3) If the ‘X’ option is selected, this could be the source of the issue. Deselect the ‘X’ option to resolve the matter.

For a visual reference, please consult the image provided in the link:https://imgur.com/a/aHeDvbS

Once you have completed these steps, kindly review the mobile menu to ensure that the Account icon is no longer displayed.

2) We appreciate your continued engagement with this matter. We understand your concern regarding the visibility of certain elements in the category section of the Mobile Menu.

Allow me to reiterate that the appearance of the item in the category section is a result of the “Kategorie” tab’s presence in the Mobile Menu. The Mobile Menu settings, particularly in the Elements section, govern the display of elements on both the “Kategorie” and “Menu” tabs.

In my previous response, We guided how to address this issue by reviewing and adjusting the Mobile Menu settings in the Elements section. By fine-tuning these settings, you can control the visibility of elements on both the “Kategorie” and “Menu” tabs, ensuring a more tailored and seamless user experience.

For a visual reference, please consult the image provided in the link:
https://imgur.com/a/SVSHjvo
https://imgur.com/a/8PXOAgr

Best Regards,
The 8Theme Team