Tony Rodriguez

Hello, @martijntje,

Thank you for your response.

We would like to provide you with the necessary CSS code to remove the breadcrumbs on mobile devices for your website. Kindly follow the steps outlined below to implement the changes:

1. Navigate to the “XStore” section in your website’s admin panel.
2. Proceed to “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Select the “Global CSS” area.

Please copy the following CSS code and paste it into the Global CSS section:

@media only screen and (max-width: 767px) {
.page-heading.bc-type-left2.bc-effect-mouse.bc-color-dark {
    display: none !important;
}
}

After applying the code, the breadcrumbs should no longer be visible on mobile devices. We have attached a screenshot for your reference to ensure the desired outcome is achieved.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

We appreciate your attention to this matter and look forward to your confirmation of the changes.

Best regards,
The 8Theme Team

Hello, @Mathew,

Thank you for contacting us and for using XStore.

1/ “Out of stock” text comes from WooCommerce plugin. You can contact WC support to get assistance with it, or use translation files to change the text: install Loco translate plugin, go to Loco translate > plugins > woocommerce > edit English translation > Save changes, then you can disable the Loco plugin. For example – http://prntscr.com/qma5vl > http://prntscr.com/qma5zj

2/ We kindly request that you provide us with the URL of the web page where you wish to modify the size and color of the brand name, as well as adjust its position. This information is essential for us to accurately assess the changes required and to furnish you with the appropriate custom CSS code to address your needs.

We appreciate your cooperation and look forward to assisting you promptly.

3/ A/ We understand that you wish to modify the size of the brand image on the single product page to be larger than the default setting. To achieve this, please follow the steps outlined below:

1. Navigate to the “XStore” section in your website’s admin panel.
2. Proceed to “Theme Options”.
3. Click on “Theme Custom CSS”.
4. Select the “Global CSS” tab.

Once there, kindly copy and paste the following CSS code:

.single-product span.product_brand img {
    max-height: 140px !important;
    max-width: 240px !important;
}

This adjustment will result in a brand image that resembles the example provided in the following link: https://imgur.com/0a3981T

Please note that you have the flexibility to alter the max-height and max-width values in the code to suit your specific requirements.

3/ B/ We regret to inform you that it is not feasible to display the brand twice. However, we invite you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from our customer community, our development team will take it into consideration for potential inclusion in a future update.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

For your reference, the solution involved the addition of CSS code to your website. This was implemented in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find a screenshot of the update for your convenience in the uploaded file area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

Thank you for your response.

We would like to inform you that an infinite scroll navigation feature is available for use with Archive products. For your convenience, a reference image has been provided in the uploaded file section.

Furthermore, we currently do not offer an auto-scroll navigation option with Archive products. We invite you to submit this suggestion on our Taskboard at https://www.8theme.com/taskboard/. Should your request garner significant support from our customer base, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Warm regards,
The 8Theme Team

Hello, @TronShop,

Thank you for your response.

We have conducted a thorough review of your website using the Chrome browser on a Windows operating system and are pleased to report that we have not encountered any issues. The theme options appear to be functioning correctly in customizer/live mode.

For your convenience, we have created a video demonstration that showcases the functionality in question. You can view this video in the private content area provided.

Should you continue to experience difficulties, we kindly ask that you furnish us with additional details, including the specific operating system and browser where the issue is occurring. This information will enable us to replicate the problem on the same device and browser, allowing us to provide you with more targeted assistance.

Thank you for your attention to this matter. We look forward to your response and stand ready to offer further support.

Best regards,
The 8Theme Team

Hello, @buf,

Thank you for your response.

1/ We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.
Here are main factors and recommendations:
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugins that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Select cache plugin, then follow their documentation and contact their support to get assistance.
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com for example https://prnt.sc/sVkQkCpO-gL3 , Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.
– Server/Hosting. Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
– CDN. Use a Content Delivery Network (CDN) CDNs can give an equally fast web experience to your users across the globe. We use CDN on our demos.

How to Speed Up a Slow Site With Elementor – https://elementor.com/help/speed-up-a-slow-site/

2/ Google Pagespeed (and now GTmetrix) always scores 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @TimN2408,

Thank you for using our theme and for contacting us.

To assist us in comprehensively understanding the issue you are encountering, we kindly request that you capture a video recording that demonstrates the problem. Once recorded, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Additionally, we would appreciate it if you could provide the URL of the specific page where the issue is occurring. This will enable us to conduct a thorough examination and offer the appropriate assistance.

Thank you for your cooperation. We look forward to your prompt response so that we may address your concerns as efficiently as possible.

Best regards,
The 8Theme Team

Hello, @lew-shop,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we have identified that the child theme currently in use is causing issues. To confirm this, we activated the parent theme and observed that the problems were no longer present. For your convenience, we have documented our findings in a video, which is now available for you to view in the private content area.

Please note that our team is not responsible for any additional code customizations made within the child theme. We kindly suggest reaching out to your site developer to address and rectify the identified issues.

We appreciate your understanding in this matter. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @bzzxzz,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @TronShop,

Thank you for your response.

We wish to inform you that we have temporarily deactivated the cache plugin on your website. It is our recommendation that you also disable any caching and optimization plugins while your site is still under development.

For your convenience, we have prepared a video tutorial that outlines the necessary steps and best practices. You can find this video in the private content area designated for your reference.

Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for contacting us and for using XStore.

Upon a thorough review of your website, we are pleased to inform you that we did not detect any issues/notices within the site’s backend. For your convenience, we have created a video walkthrough to provide you with a visual reference. You can find this video in the private content area designated for your review.

We kindly suggest that you clear your browser cache and attempt to access the website once more. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

2/ We suggest disabling all third-party plugins (including cache plugins and deactivate CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello, @sethr,

Thank you for reaching out to us with your concern.

1/ We regret to inform you that we are currently unable to access your website as it appears to be in maintenance mode. To facilitate our assistance, we kindly request that you provide us with valid and functional WordPress administrative credentials. Please ensure that you submit these details securely within the private content area of this topic.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We kindly request that you provide us with screenshots clearly indicating the text links whose color you wish to modify, along with a visual mark highlighting the said links. Additionally, please specify if you would like these links to be underlined.

Furthermore, for us to accurately assess and address your requirements, we would appreciate it if you could supply the URLs of the pages in question.

Your cooperation in providing these details will enable us to generate and provide you with the appropriate custom CSS code to resolve your issue effectively.

We thank you in advance for your understanding and collaboration.

Warm regards,
The 8Theme Team

Hello, @Nick G,

Thank you so much for purchasing our theme and contacting our support center.

1/ Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Additionally, please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @gayleen,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly request that you clear your browser’s cache before revisiting your site.

Upon investigation, it was determined that the root cause of the issue was an unclosed CSS code segment located within the Xstore > Theme Options > Theme Custom CSS > Global CSS section of your website’s backend. Our team has addressed this by adding the necessary closing brackets to the CSS code.

For your convenience, we have attached images that serve as a reference to the modifications made. Please review them to verify the resolution. https://ibb.co/QP29Sqg & https://ibb.co/ZYs7fsR

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team