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Je n’arrive pas enregistrer mes modification suite a une erreur critique sur mon site

This topic has 10 replies, 4 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

Nassan

Participant

December 30, 2023 at 00:23

je n’arrive pas enregistrer mes modification suite a une erreur critique sur mon site

#378077 Copied Theme version: .9.2.5

9 Answers

Tony Rodriguez

Support staff

December 30, 2023 at 07:26

Hello, @Nassan,

Thank you so much for purchasing our theme and contacting our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Please contact administrator
for this information.

#378086 Copied

Nassan

Participant

January 7, 2024 at 01:50

voici le lien de l’image : https://ibb.co/KqrY91m

je vous soumet aussi les accès de mon back office

accedez à mon back office et essayer de faire des modification voir

Please contact administrator
for this information.

#378900 Copied

Nassan

Participant

January 7, 2024 at 02:51

j’arrive meme pas à enregistrer mon travail

puuffffffff

#378901 Copied

Rose Tyler

Support staff

January 7, 2024 at 14:04

Hello, @Nassan,

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary FTP access). This will enable us to investigate and assist you more effectively.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#378940 Copied

Nassan

Participant

January 7, 2024 at 16:18

Bien noté

#378963 Copied

Nassan

Participant

January 7, 2024 at 20:55

après avoir faire ce que vous avez dit le problème persiste toujours veuillez s’il vous plait accéder à mon backoffice pour résoudre ce problème s’il vous plait

Please contact administrator
for this information.

#378974 Copied

Rose Tyler

Support staff

January 8, 2024 at 09:09

Hello,

We would like to inform you that we have provided a response to your query on our website. You may review our reply at the following link: https://www.8theme.com/topic/probleme-de-sauvegarde-sur-mon-site-web/?view=all#post-379003

We kindly ask you to check the provided information at your earliest convenience.

Best Regards,
8Theme’s Team

#379007 Copied

Rose Tyler

Support staff

February 3, 2024 at 08:44

Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#382323 Copied

Andrew Mitchell

Support staff

February 28, 2024 at 21:30

Dear Nassan,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#385181 Copied
Tagged: correction erreur woocommerce, enregistrer modifications woocommerce, erreur critique wordpress, guide erreur critique wordpress, résoudre erreur woocommerce, solution erreur wordpress, support wordpress woocommerce
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