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Category of products as a page / Shop page not working

This topic has 4 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

Telmo Baldaia

Participant

December 12, 2023 at 12:42

Hi there. I am trying to make a page with a filter and all of that, like the shop page, but for every product category i have. For example if you see in my website i have the menu Women(mulher) and sub categories. Is there a possibility that those menu items point to product category? Also my shop page it´s not showing any products and i can´t even edit with elementor.

Thank you

Please, contact administrator
for this information.

#376410 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

3 Answers

Tony Rodriguez

Support staff

December 13, 2023 at 08:42

Hello, @Telmo Baldaia,

Thank you for using our theme and for contacting us.

Upon reviewing your website, we are pleased to confirm that the shop page is displaying products correctly. For your convenience, we have attached an image to serve as a reference. https://imgur.com/crxGpFI

Should you wish to customize the shop page further using Elementor to create a bespoke layout, we kindly suggest consulting our theme documentation for detailed instructions. https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

#376488 Copied

Telmo Baldaia

Participant

December 28, 2023 at 18:20

Hi there sorry to bother you again but my shop page again does not show any products. I don´t know why this happen, but can you check please

#377971 Copied

Tony Rodriguez

Support staff

December 29, 2023 at 09:36

Hello, @Telmo Baldaia,

Thank you for reaching out to us, and We appreciate your continued patience. After conducting a thorough review of your site, we have identified that the issue with your shop page not displaying any products may be attributed to conflicting third-party plugins.

To address this matter, kindly follow the steps outlined below:

1) Disable Third-Party Plugins:
Please deactivate all third-party plugins on your website, excluding the essential Theme Required/Recommended plugins. https://xstore.helpscoutdocs.com/article/36-included-plugins After completing this step, clear your browser cache and revisit your site. This will help determine if any additional or extraneous third-party plugins are conflicting and causing the display issue.

We kindly recommend that you take a complete backup of your site before proceeding.

2) Activate Plugins One by One:
If disabling all third-party plugins resolves the problem, proceed to activate each plugin one by one. After activating each plugin, carefully check your shop page to pinpoint which specific third-party plugin is causing the issue.

3) Reach Out to Plugin Author:
Upon identifying the problematic plugin, kindly reach out to the respective plugin author for further assistance. They should be able to provide specific insights and guidance related to their plugin.

Best Regards,
The 8Theme Team

#378024 Copied
Tagged: category products issue, fix woocommerce category error, shop page not working, woocommerce shop page solution, woocommerce shop troubleshooting, wordpress ecommerce problems, wordpress woocommerce themes
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