Tony Rodriguez

Hello, @Nancy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To address the concern you’ve raised, we kindly ask that you implement the following solution: please navigate to the XStore section, then proceed to Theme Options, followed by Theme Custom CSS, and finally, insert the provided CSS code into the Global CSS area.

@media (max-width: 767px) {
.et-toggle-mob-sidebars-inner.et-content-left .et-toggle span.et_b-icon::after {
    content: 'Filter' !important;
     writing-mode: vertical-rl; /* or vertical-lr */
  text-orientation: upright; /* optional, adjusts the orientation of the characters */
}

.et-toggle-mob-sidebars-inner svg {
    display: none !important;
}
}

We are optimistic that this will effectively resolve your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Boddicker,

In order to address the issue you have encountered, we kindly ask that you proceed to the following location within your website’s dashboard: XStore > Theme Options > WooCommerce > Single Product Builder. Once there, please adjust the width of the sections to meet your specific requirements and ensure to save the changes by clicking ‘Publish’.

For your convenience, we have included a reference image to guide you through this process. https://ibb.co/qFYYmMt

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, Weblike PRO Team,

I hope this message finds you well.

We would like to guide you through the process of applying custom CSS to your website in order to attain the specific design outcome you are seeking. Please follow the steps outlined below:

1. Navigate to the “Xstore” section within your website’s dashboard.
2. Proceed to “Theme Options” and then select “Theme Custom CSS.”
3. Within the “Global CSS” area, kindly copy and paste the following CSS code:

.single-post.et_b_dt_header-overlap .page-heading .breadcrumbs {
    display: none !important;
}
.single-post.et_b_dt_header-overlap .page-heading {
    padding-top: 50px !important;
}

4. After inserting the code, please ensure that you clear your browser’s cache before revisiting your site to view the changes.

For your reference, the expected result should resemble the appearance shown in this image: https://ibb.co/gZstX9Y

Should you require any further assistance or have any questions regarding this process, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has adjusted the sidebar position within the Layout settings of the single product builder, which has addressed the concern you were experiencing. For your convenience, we have provided a reference image in the private content area of our correspondence.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Zeal Evince,

Thank you for your response.

Should you desire to adjust the breadcrumb settings within XStore, we kindly invite you to proceed as follows:

1. Access the ‘Theme Options’ by navigating to ‘XStore’ on your dashboard.
2. Click on the ‘Breadcrumbs’ section.
3. Here, you may select the desired options or modify values according to your requirements. For your convenience, we have attached an image to serve as a reference. https://ibb.co/JB3vS82

We hope you find these instructions beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Zeal Evince,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Upon investigation, we identified that the root cause of the issue was related to custom CSS code located within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS. Our team has addressed the problem by commenting out the specific CSS code in question. https://ibb.co/ZgHqtby

For your reference, we have attached an image that illustrates the modifications made.

On desktop: https://ibb.co/ZLGWYpm

On mobile: https://ibb.co/mSHmnJC

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Jay,

Thank you for your response.

We would like to inform you that if you are interested in modifying the title description & meta data, you have the option to utilize plugins such as Yoast SEO or Rank Math SEO to achieve this.

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @patrickjanko,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed. Have a great weekend!

Warm regards,
8Theme’s Team

Hello, @patrickjanko,

We appreciate your patience and the time you took to reach out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, we kindly ask that you clear your browser’s cache and revisit your website.

Our technical team has made the necessary adjustments by editing the homepage using Elementor. Specifically, we have modified the ‘Edit Product Categories’ element by disabling the ‘Hide Empty’ option, which has addressed the concern you highlighted.

For your convenience, we have attached an image to this message to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Brunos,

Please be advised that the downloadable product functionality is provided by the WooCommerce plugin, Please contact WooCommerce plugin support for assistance. which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme Team.

Hello, @ryan,

Thank you for contacting us and for using XStore.

We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme Team.

Hello, @sandreck,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the XStore package comes equipped with a selection of plugins designed to enhance your experience. For a detailed list of the included plugins, please visit our documentation page at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We would like to inform you that the demo sites for XStore have been developed using the Elementor plugin, as opposed to the Elementor Pro plugin.

We trust this information will be of assistance to you.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

We kindly request that you capture a screenshot or record a video illustrating the issue you are encountering, as this will greatly enhance our ability to understand and address the problem. Once you have created the visual documentation, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Jay,

Thank you for contacting us and for using XStore.

Kindly furnish us with the URLs of the pages where you require modifications to the page title and description.

Additionally, we would be grateful if you could provide a screenshot to enhance our comprehension of your request.

Moreover, we kindly request that you generate temporary wp-admin credentials and share them with us through the private content area. This will enable us to examine your configurations and gain a more thorough insight into the matter.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Duarte,

We appreciate your prompt response.

Please be informed that we have successfully implemented the Custom CSS code within the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS section of your website. The functionality has been thoroughly tested and is now operating seamlessly. For your reference, we have provided screenshots illustrating the successful implementation: https://prnt.sc/kLQuK-xQcAdl and https://prnt.sc/EE9PmfdEsOfF

We kindly ask that you revisit your site after clearing your browser’s cache to observe the enhancements.

Warm regards,
The 8Theme Team