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Xstore and WooCommerce Error Theme Install

This topic has 7 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

Xstages Motorsport

Participant

December 29, 2023 at 21:25

I am not able to install Xcore Plugin.

Any theme I try to install it throws an error

“The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings.”

#378075 Copied Theme version: 9.2.5

6 Answers

Tony Rodriguez

Support staff

December 30, 2023 at 07:35

Hello, @Xstages Motorsport,

Thank you for reaching out to us with regard to the issues you are encountering during the Xcore Plugin installation. We appreciate your cooperation in resolving this matter.

We have identified that the installation errors you are experiencing may be attributed to insufficient server requirements. To ensure a seamless installation process, we recommend validating and adjusting your server settings accordingly. If you encounter difficulties, we advise you to reach out to your hosting provider for assistance.

Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

https://xstore.helpscoutdocs.com/article/37-plugins-update

Adhering to these specifications is crucial for optimal theme performance. If, after addressing these server and theme requirements, you continue to encounter installation challenges, we kindly request temporary wp-admin access. This will enable us to conduct a more in-depth analysis of the situation on your site and provide a more accurate resolution.

To grant us wp-admin access, please create a new user account with administrator privileges via the Dashboard. Subsequently, share the username and password securely through the Private Content area.

Important: Prior to providing access, we recommend taking a complete backup of your site to safeguard your data. Also, grant permission for us to make necessary adjustments, including plugin changes or removals, to facilitate effective debugging and issue resolution.

Your cooperation is instrumental in expediting the resolution process. We look forward to assisting you promptly.

Yours sincerely,
The 8Theme Team

#378087 Copied

Xstages Motorsport

Participant

December 30, 2023 at 08:04

System requirements are met

API server connection: success success
WP File System: direct direct
PHP version: 7.4 8.1.27
WordPress version: 5.8.2 6.4.2
Memory limit: 128M 512M
Max execution time: min (120-180) 1200
Max input vars: min (1000-2000) 6144
Upload max filesize: 10M 2047M
../Uploads folder: writable writable
OpenSSL version: 1.0 1.1.1
GZIP compression: enable enable
file_get_contents( ): enable enable
wp_remote_get( ): enable enable
DOMDocument enable enable

#378089 Copied

Xstages Motorsport

Participant

December 30, 2023 at 08:07

sent info through Private

Please contact administrator
for this information.

#378090 Copied

Tony Rodriguez

Support staff

December 30, 2023 at 09:17

Hello, @Xstages Motorsport,

We regret to inform you that we are currently experiencing difficulties accessing your website. To facilitate our assistance, we kindly request that you provide us with the WP-admin URL of your site. This will enable us to investigate the issue and provide the necessary support.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#378094 Copied

Xstages Motorsport

Participant

December 31, 2023 at 14:42

Here you go

Please contact administrator
for this information.

#378118 Copied

Tony Rodriguez

Support staff

January 1, 2024 at 06:43

Hello, @Xstages Motorsport,

Thank you for your response.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Please note that the resolution involved deactivating the Kirki Customizer Framework plugin on your website. This action has addressed the problem, and your site should now function as expected.

Additionally, Kirki Customizer Framework plugin was activated on your site, it may conflicts with our XStore Core plugin, so we would recommend you to disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#378137 Copied
Tagged: best selling woocommerce themes, efficient woocommerce theme solutions, fixing xstore install errors, reliable woocommerce themes, top xstore woocommerce themes, woocommerce error theme fix, xstore theme install error
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