Return to previous page

Duplicated the website and purchased a new license – How can I connect the new purchase code?

This topic has 21 replies, 3 voices, and was last updated 3 months ago ago by Rose Tyler

Nadav

Participant

December 31, 2023 at 09:26

I duplicated the website: partypet.co.il to >> buballoon.co.il and I don’t find any way to change the first purchase code to the second(new) one.

Another important thing, I can’t find any way to remove the dog steps from the website design, it’s stuck on the whole theme. I need to remove it asap please help me out, attached the login info on private with the new purchase code, thank you!

Please, contact administrator
for this information.

#378115 Copied Theme version: 8.2

20 Answers

Tony Rodriguez

Support staff

January 1, 2024 at 06:19

Hello, @Nadav,

Thank you for contacting us and for using XStore.

1/ We kindly request that you replace the initial purchase code with the new one, as per the instructions provided in our theme documentation. https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

We trust this will be of assistance to you.

2/ Could you kindly provide us with a screenshot of the issue pertaining to the dog steps you would like to remove from your site? This will enable us to thoroughly review the matter and assist you in resolving the issue.

You may upload the screenshots on https://imgbb.com/ or https://prnt.sc/ and paste the links here.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

#378135 Copied

Rose Tyler

Support staff

January 1, 2024 at 08:16

Hello, Nadav,

Thank you for getting in touch with us.

1/ We are pleased to inform you that we have successfully activated the theme using the code you provided.

2/ Please navigate to Theme Options, then select Breadcrumbs, followed by Breadcrumbs Background, where you can change or remove the image as desired.

Kind Regards,
8theme team

#378143 Copied

Nadav

Participant

January 1, 2024 at 09:14

Thank you for activating the theme for me.
I’ve tried everything to remove those backgrounds, I tried a lot with the old wordpress it was installed on.

Also attached are screenshots, notice that I removed the background image on the breadcrumbs, nothing changed..
Take a look please:
https://prnt.sc/b6SnwQC6EUs1
https://prnt.sc/Q1hQRZ4oqOOV
https://prnt.sc/HPfi3F6tirPH

Can you please help me remove it from your end by logging in my wordpress? Thank you

I have another request please, can you help me update the theme and plugins without break the website? I don’t know how to do it, I’ve broken the site before..
Thank you!!

#378148 Copied

Rose Tyler

Support staff

January 1, 2024 at 10:15

Hello, Nadav,

We appreciate your prompt response.

1/ Enclosed is a link that provides a demonstration on how to remove the background image from the heading settings for your convenience: https://prnt.sc/XUr9ALGQUsUl

Upon updating the background image for the header, we noticed that the changes are not visible. This issue may be related to the Content Delivery Network (CDN) you are utilizing. We advise you to clear the CDN cache or consider temporarily disabling the CDN to resolve this matter.

2/ We have observed that the version of the theme you are currently using is significantly outdated. We strongly recommend performing regular updates to avoid encountering related issues. If your site is live, we suggest establishing a staging environment—a complete replica of your live site. You may activate the theme using the same purchase code and proceed with updates and testing in this staging site. Please ensure that you follow the correct update sequence: update the theme first, followed by the Core plugin.

We trust that this guidance will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Kind Regards,
8theme team

#378161 Copied

Nadav

Participant

January 1, 2024 at 10:20

Can you please help me out with turning off the CDN?
And with updating the theme, I’m a returning customer but I’m not that good with wordpress/developing/servers.

When I tried to update the plugins the site is breaked.
Help me out please!

#378162 Copied

Nadav

Participant

January 1, 2024 at 10:48

Can you help me please?

#378167 Copied

Rose Tyler

Support staff

January 1, 2024 at 10:56

Hello, Nadav,

1/ We would like to inquire about the method you used to enable the Content Delivery Network (CDN) for your website. The activation could have been implemented either through a specific plugin or directly from the server settings. Should you wish to deactivate the CDN, we recommend reaching out to your hosting provider for assistance.

2/ We advise you to create a staging site and proceed with the theme update as outlined in our guide, which can be found at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update. Subsequently, please ensure that you also update the associated plugins as per the instructions available here: https://xstore.helpscoutdocs.com/article/37-plugins-update. Should you require our support during this process, please do not hesitate to provide us with temporary administrative access to your WordPress dashboard and FTP credentials for the staging site.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your attention to these matters and look forward to your response.

Kind Regards,
8theme team

#378171 Copied

Nadav

Participant

January 1, 2024 at 13:51

Didn’t succeed in doing that, tried a lot..
Anyway, I rebuild it now with the original animal’s theme.

How can I remove that from the background? attached a screenshot.
Again can’t find how to do it..
Please do it for me..
https://prnt.sc/jdPs3pJLF_22

new login details to wordpress > on private

Please contact administrator
for this information.

#378190 Copied

Rose Tyler

Support staff

January 1, 2024 at 14:50

Hello, Nadav,

We are pleased to inform you that we have successfully removed the images as per your request: https://prnt.sc/P7rV729mw0v2 https://prnt.sc/YZSRA-I8IY8b

Should you require any further assistance, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#378195 Copied

Nadav

Participant

January 1, 2024 at 16:57

Thank you!
I have another few things I need help with please.

1) The header icons when I scroll down the color is changing from black to white, can you help me disable it? I want it to be always white
https://prnt.sc/9_CEONMWomgS

2) Can you please help me remove the dog steps background from the buttons? I don’t find that option..
https://prnt.sc/m_fc9bmMNYUq

Thank you!

#378216 Copied

Rose Tyler

Support staff

January 1, 2024 at 17:13

Hello, Nadav,

Thank you for getting in touch with us.

1/ https://prnt.sc/pBPb-UKusB8I

2/ Removed custom CSS code.

Kind Regards,
8theme team

#378218 Copied

Nadav

Participant

January 3, 2024 at 12:59

Thank you. I need your help again with removing the dog steps background from that element on the product’s page:
https://prnt.sc/E01NClV8BT9W

Didn’t find the option to do it,
Thank you.

#378418 Copied

Rose Tyler

Support staff

January 3, 2024 at 13:15

Hello, Nadav,

Thank you for getting in touch with us.

In order to proceed with your request, we kindly ask that you provide us with the correct WP-Admin access credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#378421 Copied

Nadav

Participant

January 3, 2024 at 13:22

Oh sorry for that, I sent it in the private content area.
Another thing please, is there is white content here in the add-to-cart’s popup, so it’s not visible:
https://prnt.sc/sAqXgcneQJW1

Please change the text’s color to black and I will be happy to know where to edit later.
Thank you

Please contact administrator
for this information.

#378424 Copied

Rose Tyler

Support staff

January 3, 2024 at 13:52

Hello, Nadav,

We appreciate your prompt response.

1/ We’ve removed the image from Theme Options > WooCommerce > Singe Product Builder > breadcrumbs.

2/ Theme Options > Header Builder > Cart > https://prnt.sc/93jx1zSo3j6m

Should you require any additional assistance or clarification, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#378432 Copied

Nadav

Participant

January 4, 2024 at 12:33

Thank you very much!
Another thing please:
on the tracking order page there’s still a dog food and hearts background, can you help me remove it?
That’s what i’m talking about:
https://prnt.sc/qq6Bsxwp6GNa

#378541 Copied

Rose Tyler

Support staff

January 4, 2024 at 13:14

Hello, Nadav,

Thank you for getting in touch with us.

We would like to inform you that the image you requested has been successfully removed – https://prnt.sc/lQ93heIsSWgG

Should you have any further requests or require additional assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#378558 Copied

Nadav

Participant

January 7, 2024 at 12:20

Thank you very much.
I want to switch the website’s domain. I need to choose a new domain and I will transfer the website to the new one.

Can you help me with changing the license from buballoon.co.il to another website after I choose the new domain?

#378927 Copied

Rose Tyler

Support staff

January 7, 2024 at 14:24

Hello, Nadav,

Thank you for getting in touch with us.

To unregister your old domain, please follow the instructions provided in this guide: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites. Once you have completed the unregistration process, you may proceed to activate the theme on your new site.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Kind Regards,
8theme team

#378943 Copied
Tagged: connecting purchase code, duplicating websites, new license purchase, woocommerce tips, wordpress troubleshooting, wordpress woocommerce themes
1 2

Viewing 20 results - 1 through 20 (of 21 total)