Hello, @lew-shop,

Thank you for your response.

To assist you with your inquiry, we request that you provide us with the URL of the product on which you are facing the issue and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Alyvalco,

We are delighted to hear that you are pleased with our service. It has been our pleasure to assist you. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out.

Please note that this topic is now concluded.

Kind regards,
The 8Theme Team

Hello, @KSwan,

1) We trust this message finds you well. Thank you for bringing to our attention the concerns you’ve encountered with the AJAX search functionality on your website’s header. We appreciate your patience and are committed to addressing these issues promptly.

To ensure the “SHOW ALL” button is displayed in the full extent of the search results dropdown and to adjust the typography of the results, kindly follow these steps:

A)Adjusting the Displayed Results:
Navigate to Content >> Ajax search results in your XStore settings. Here, you can find the option to set the post count for the view. By adjusting this value, you can control the number of posts, pages, or products displayed in the search results. Ensure that the count is set to your preferred limit to trigger the appearance of the “SHOW ALL” button.

B)Styling the “View All Results” Button:
For customization of the “View All Results” button, please follow these steps:

a)Go to the Style section in your XStore settings.
b)Under the Results dropdown, locate the settings for the “View All Results Button.”
c)In this section, you can adjust the color and sizes to match your desired styling preferences.

These adjustments should enhance the visibility of the “SHOW ALL” button and allow you to modify the typography of the search results to meet your specifications.

C)If you want to increase the width of the search bar.so, select the columns and increase the width of the column.

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/mmRDq0o
https://imgur.com/a/WV06h26
https://imgur.com/a/4H5RDfP

2) We appreciate your detailed description of the problem and understand the importance of having the menu open off-canvas or in a larger dropdown format.

To address this concern, we recommend the following steps:

a)Navigate to Elementor AJAX Search settings.
b)Under the “General” section, locate the “Ajax Search” option.
c)Toggle the Ajax Search option to “OFF.”

Disabling the Ajax Search functionality will allow the menu to display in a more traditional manner, with all results for the keywords being shown on another page.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/HwCgVbf

Kind Regards,
8theme team

Hello, @mirko,

Thank you for your response.

1/ That’s great to hear! We are glad you were able to find a solution on your own.

2/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding.

Best Regards,
8Theme’s Team.

Hello, @mirko,

We hope this message finds you well.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues. The features for Estimated Delivery and Secure Payment are displaying correctly on the single product page, as intended. For your convenience, we have attached an image to serve as a reference. https://imgur.com/sEULybe and https://imgur.com/NlP0HLY

We kindly suggest that you clear your browser’s cache and revisit the site to ensure that you are viewing the most up-to-date information.

Furthermore, we encourage you to familiarize yourself with our theme documentation for a more comprehensive understanding of the functionalities. You can find the relevant articles at the following links:

– XStore Setup Booster: Sales Estimate Delivery
https://www.8theme.com/documentation/docs/xstore-setup-booster-sales-estimate-delivery/

– XStore Sales Booster Feature: Safe & Secure Checkout
https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @adipure,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @adipure,

Thank you so much for purchasing our theme and contacting our support center.

1/ To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

After that if the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @lew-shop,

Thank you for using our theme and for contacting us.

1/ For simple products:

1/ To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid https://postimg.cc/fkhqHDBt

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/hVMDmmy

2/And FOR VARIABLE PRODUCT COUNTDOWN TIMER:

a-Set up the product as a Variable Product in the Product Data section.
b-Add attributes and ensure the “Used for variations” box is checked.
c-Navigate to Variations, edit each variation, and input Regular and Sale Prices.
d-Set the Sale Price Start Time and End Time for each variation.
e-Define the Stock Status as “In Stock.”
f-Then, navigate to 8Theme Product Options > General > Sale Countdown.

Please refer to the attached visual reference in the provided image link:https://imgur.com/a/Zujmnwf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Khullcsewerq,

1. We are delighted to inform you that the issue you reported on your website has been successfully resolved. To ensure the changes are visible, we kindly ask that you clear your browser’s cache before revisiting your site.

Furthermore, you now have the capability to modify or translate text strings on your website by editing the theme’s language files. This can be accomplished using the Loco Translate plugin, which is accessible via the following link: https://ego-man.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pl_PL.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

For your convenience, we have included a screenshot to assist you: https://ibb.co/72Qk4VK

2.A) Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Check the image for specific requirements here: https://ibb.co/tpL7tV9

B) If you are using a Child Theme then Activate the Parent-Theme and check again. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

C) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @KSwan,

1) To address the concern of the “pop-up” menu being too small on mobile, we recommend implementing the Off-Canvas Menu for a more user-friendly experience. Here’s a step-by-step guide on how to achieve this within the XStore theme settings:

a)Navigate to XStore Theme Settings:

Log in to your WordPress admin panel.
Go to “XStore” in the left sidebar.
b)Access Mobile Panel Settings:

Within XStore settings, locate and click on “Theme Settings.”
c)Configure Mobile Panel:
Look for the “Mobile Panel” section and click on it.

d)Add a New Item:
Under the “Mobile Panel” settings, find the option to add a new item.

e)Select Element Mobile Menu:
In the dropdown menu for the newly added item, set the element as “Mobile Menu.”

Please refer to the attached visual reference in the provided image link:
https://imgur.com/a/INFA6D9

2) We hope this message finds you well. Thank you for reaching out to us regarding the challenge you’re facing with the Elementor header for mobile and the absence of an off-canvas menu module.

We understand the importance of having a seamless and customizable header for both mobile and desktop experiences. To address your concern, we recommend utilizing the powerful XStore Header Builder, which provides a comprehensive solution for creating custom headers tailored to your specific requirements.

With the XStore Header Builder, you have the flexibility to design headers separately for mobile and desktop, allowing you to achieve the desired look and functionality effortlessly.
To guide you through the process of using the XStore Header Builder effectively, we have prepared a detailed tutorial video. You can access the tutorial by following this link: https://www.youtube.com/watch?v=RbdKjQrFnO4

Kind Regards,
8theme team

Hello, @KSwan,

Thank you for using our theme and for contacting us.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Kind Regards,
8theme team.

Hello, @GTP,

We hope this message finds you well. Thank you for reaching out to us with your inquiry regarding the implementation of animations on X-Store, particularly with text blocks, images, and icons triggered by clicks or hover actions.

We are pleased to inform you that achieving such dynamic effects is indeed possible with the robust capabilities of XStore elements, especially when paired with Elementor, a powerful page builder.

To guide you through the process seamlessly, we recommend following the step-by-step instructions provided in the instructional video we have prepared for your convenience. This video offers a comprehensive demonstration, ensuring that you can easily understand and implement the desired animations: https://www.veed.io/view/d25a8bf8-a48f-41ff-8dd4-9e8c2fc605fd?sharingWidget=true&panel=share

Thank you for choosing XStore, and we look forward to assisting you in enhancing the visual appeal of your website.

Kind Regards,
8theme team

Hello, @Gbp,

Thank you for your response.

You’re using the Xstore theme, which offers both a built-in builder (XStore builders) and static blocks for creating various elements on your site. Let’s break down the differences between these two approaches:

XStore Builders:

These are likely integrated page builders specific to the Xstore theme.

XStore builders often provide a more comprehensive page-building experience, allowing you to create entire pages, including headers, footers, Product archive, Single product page, and various content sections.

They may offer a range of pre-built templates and elements that you can use to customize your pages quickly.

This method is suitable for creating complete pages and layouts for your website.

Static Blocks:

Static blocks are smaller reusable content blocks that you can insert into different parts of your site, such as sidebars, footers, or individual pages.

They are usually smaller components or sections rather than entire pages.

Static blocks are handy for creating specific elements that you want to use across multiple pages, like a promotional banner, a subscription form, or a testimonial section.

Which to Use:

Use XStore Builders when you want to create entire pages, including headers, footers, and various content sections. This is ideal for designing the overall layout and structure of your website.

Use Static Blocks when you have specific content or elements that you want to reuse across different parts of your site. For example, if you have a promotional banner or a newsletter sign-up form that you want to display consistently, you can create a static block for it.

In summary, the XStore builders are more suitable for designing complete pages, while static blocks are useful for managing reusable content elements. Depending on your needs, you might find yourself using both approaches to create a cohesive and well-designed website.

If you have specific questions about using either method within the Xstore theme, it’s recommended to refer to the theme’s documentation or our support team resources for more detailed guidance.

Best regards,
The 8Theme Team.

Hello, @Hanzla Nadeem,

You’re welcome! We are glad to hear that it’s working now. If you have any more questions or if there’s anything else I can help you with, feel free to ask. Happy to assist!

Have a nice weekend!

This topic is now closed.

Kind Regards,
8theme team

Hello, @Hanzla Nadeem,

You are welcome!

Best regards,
8theme Team.