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Newsletter keeps Popping up on every click.

This topic has 7 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

Ameerlee

Participant

December 29, 2023 at 03:36

Newsletter Popup keeps popping up on every click. How can it be timed? like how can it be set to pop up maybe once or twice for every user ? It is popping up alot and it is frustrating.

Please, contact administrator
for this information.

#377980 Copied Theme version: 9.2.5 WooCommerce version: Latest

6 Answers

Tony Rodriguez

Support staff

December 29, 2023 at 06:56

Hello, @Ameerlee,

We appreciate you contacting us with the issues you have encountered concerning the Newsletter Popup on your website. We recognize the inconvenience this may have caused and are committed to helping you resolve these matters promptly.

1) Popup Timing Configuration:
To rectify the issue of the Newsletter Popup appearing with each click, we kindly ask you to implement the following steps:

– Access the ‘XStore’ menu, then navigate to ‘Theme Settings’ > ‘Header Builder’ > ‘Newsletter’.
– Within the ‘Action Mode’ section, please select ‘Delay’ to set the primary action for displaying your newsletter popup.
– Adjust the ‘Delay (Ms)’ setting to establish the desired time delay, in milliseconds, before the popup is displayed. This adjustment will aid in managing the popup’s appearance frequency.

For visual assistance, you may refer to the image provided at this link:
https://imgur.com/a/zEaWvwf

2) Popup Frequency Adjustment:

Regrettably, the theme does not offer a direct option to restrict the popup’s display to a specific number of times per user. Nonetheless, the ‘Delay (Ms)’ feature previously mentioned can be employed to regulate the interval between popups, thereby enhancing the overall user experience.

For additional information, please consult the XStore documentation regarding the ‘XStore Newsletter Popup’ at the following link:
https://xstore.helpscoutdocs.com/article/162-xstore-newsletter-popup

We trust these instructions will be of assistance. Should you require any further clarification, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#377990 Copied

Ameerlee

Participant

December 29, 2023 at 07:57

I can not find the Action Mode here. i saw the screenshot you shared on how to go about it and i can not find the “action mode” Check private content for image link

Please contact administrator
for this information.

#378000 Copied

Tony Rodriguez

Support staff

December 29, 2023 at 08:32

Hello, @Ameerlee,

Thank you for your response.

1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#378009 Copied

Ameerlee

Participant

January 6, 2024 at 03:15

I want to edit the “Spend $3,571.50 to get free shipping” at the bottom right corner of the cart. Please check attached image

Please contact administrator
for this information.

#378825 Copied

Ameerlee

Participant

January 6, 2024 at 03:33

also if i do not want it there at all, how do i remove it

#378826 Copied

Tony Rodriguez

Support staff

January 6, 2024 at 14:27

Hello, @Ameerlee,

Thank you for reaching out to us with your query. We understand that you would like to modify the text or remove it, below the checkout button on the mobile version of the shopping cart side window, specifically the message that indicates the amount needed to spend to get free shipping.

Please read this article – https://xstore.helpscoutdocs.com/article/134-progress-bar

Thank you for your cooperation.

Kind Regards,
8theme team

#378875 Copied
Tagged: click-triggered newsletter, effective email marketing, enhanced user engagement, persistent newsletter popup, woocommerce newsletter issue, woocommerce templates, wordpress pop-up newsletter
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