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New Button on Product Images – Showing a Red Erorr

This topic has 8 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

Zenka

Participant

January 5, 2024 at 07:50

New Button on Product Images – Showing a Red Erorr
See screen shot. https://ibb.co/tqS0FX0

#378640 Copied Theme version: 9.2.5 WooCommerce version: WordPress 6.4.2

7 Answers

Tony Rodriguez

Support staff

January 5, 2024 at 08:56

Hello, @Zenka,

We hope this message finds you well.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues from our end. It appears that the problem you are experiencing may be related to your browser’s cache. We kindly suggest that you clear your browser’s cache to resolve the issue.

For your convenience, we have attached an image that provides a reference for this process. https://ibb.co/T4mCG5M

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#378656 Copied

Zenka

Participant

January 5, 2024 at 10:45

Actually it looks like the text says “members discount” so you would have to log in to see it.
https://ibb.co/HYqKDSW
Login for members is in private content area

Please contact administrator
for this information.

#378669 Copied

Tony Rodriguez

Support staff

January 5, 2024 at 11:32

Hello, @Zenka,

We appreciate your prompt reply.

1/ Please read this article: https://www.hostinger.com/tutorials/how-to-fix-error-404#:~:text=a%20404%20Error%3F-,What%20Is%20Error%20404%3F,file%2C%20or%20misconfigured%20file%20permissions

2/ To assist you further, we kindly request that you provide us with the URL of the page where you are encountering the issue. This will enable us to investigate and offer the appropriate support.

Best regards,
The 8Theme Team

#378678 Copied

Zenka

Participant

January 6, 2024 at 15:30

Hi there,
The red “Member Discount’ Is showing up on all products for example here:
https://starseedacademy.org/product-category/fashion-starseed-burningman-festival-wear-futuristic/

but you must be logged in to see it. Unfortunately the entire side bar for membership/membership login/log out is returning an error. I had had a test account set up for you at zenka+test44@lightnet.org but can’t get the password becasue the account side bar is not working. Do you need me to crate a seperate ticket for that?

#378877 Copied

Tony Rodriguez

Support staff

January 8, 2024 at 06:12

Hello, @Zenka,

Thank you for reaching out to us regarding the issues you are experiencing with the Member Discount display and the sidebar error on your site. We appreciate your detailed description of the problem, and we’re committed to resolving it promptly.

To ensure we fully understand and address your concerns, we kindly request you to provide additional information through the following steps:

1) Video Demonstration:
Please create a video demonstrating the issues you’ve mentioned. This will help us visually understand the problem and provide a more accurate solution. You can use screencasting tools or your preferred method to record the issue. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Note: Kindly take a complete backup of your site first and then share your site wp-admin URL and access with us and allow us to change/remove the plugins and debug your site to solve your issue.

2) Separate Ticket Creation:
We kindly request you to generate separate tickets for each unique issue. This will streamline the support process and ensure a more efficient resolution.

Please share the requested information at your earliest convenience, and we’ll initiate the troubleshooting process promptly. If you encounter any difficulties, feel free to reach out, and we’ll be happy to assist.

Kind Regards,
8theme team

#378993 Copied

Zenka

Participant

January 8, 2024 at 15:36

Thanks Tony, I didnt’ have the account page set in Woocommerce so it wasn’t working, but one of your other staff members got this fixed. Not seeing the members dicscount red button any more overlappign the “new”- which is fine that those products are not marked. I am going to mark this closed.

#379105 Copied

Tony Rodriguez

Support staff

January 9, 2024 at 06:23

Hello, Zenka,

We appreciate your recent communication and are pleased to confirm that our team has successfully resolved the matter. Should you require further information or assistance at any point, please do not hesitate to contact us.

Wishing you a wonderful day ahead.

Best regards,
The 8Theme Team

#379177 Copied
Tagged: fix red error, new button issue, product image error, woocommerce product image, woocommerce templates, wordpress ecommerce solutions
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New Button on Product Images – Showing a Red Erorr

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