Hello, @Allen,

Thank you for reaching out to us and bringing this matter to our attention. We have received your message regarding the slow performance of the ‘Load more products’ feature on your website, along with the attachment detailing the issue.

After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/www.janering.com/c4NwataY/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/VT2jJHC & https://ibb.co/SRsRkYm

About your results on gtmetrix results:

-Reduce initial server response time https://gtmetrix.com/reduce-initial-server-response-time.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– CDN. Use a Content Delivery Network (CDN) CDNs can give an equally fast web experience to your users across the globe. We use CDN on our demos.

-Use explicit width and height on image elements: https://gtmetrix.com/use-explicit-width-and-height-on-image-elements.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @mutta,

We are pleased to inform you that the access issue to your site’s wp-admin has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has disabled the following caching features within the XStore > Theme Options > Speed Optimization section to enhance your site’s performance:

– Static block cache
– Menu cache
– Remove Query Strings From Static Resources

We recommend that you also clear the cache on your mobile browser to experience the improvements.

Furthermore, we advise temporarily deactivating any caching plugins on your site while it is still under development. This measure will help prevent similar issues from occurring and allow you to make changes more effectively.

Should you require any further assistance, please do not hesitate to reach out to us.

We hope you find this information helpful.

Best Regards,
The 8Theme Team

Hello, @Furious,

Thank you for your response.

To solve your issue, We would like to provide you with guidance on how to disable the lazy load effect on your website. Please follow the steps outlined below:

1. Navigate to ‘Edit Page with Elementor’.
2. Access the ‘Settings of Element’ for each element you wish to modify.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find the ‘Lazy loading’ option and toggle it to ‘Off’.
6. Ensure to update the settings to apply the changes.

For your convenience, we have included a visual guide to assist you with these steps. You can view the image here: https://imgur.com/Zh7ZmGw

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @QuickMoveTheme,

We kindly request that you proceed to the “Styling/Colors” section located within the “Theme Options” of the XStore interface. For detailed guidance, we invite you to consult our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you for contacting us and for using XStore.

1/ To integrate the compare feature into your website’s header, we kindly ask that you follow these steps:

1. Access your website’s dashboard.
2. Proceed to ‘XStore’ and select ‘Theme Options’.
3. Within ‘Theme Options’, navigate to the ‘Header Builder’.
4. In the ‘Header Builder’, locate and add the ‘Compare Widget’ to your header.
5. Once added, please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image below as a visual guide to assist you with this process. https://ibb.co/fkr58q2

If the issue persist, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ Regarding the Navigation Label item image, kindly follow the steps outlined below:

a) Navigate to your Dashboard.
b) Proceed to Appearance > Menus > Main Menu.
c) Select the “8Theme Custom Link” option.
d) Under the “Menu Option,” locate the “Use Image Like” setting as Image.
e) From the available options, choose/select the desired image.

For visual reference, please consult the provided images:
https://imgur.com/a/jjGDltb
https://imgur.com/a/TkZdvNz
https://imgur.com/a/uqPAJAm

3/ We would like to inform you that XStore does not offer the Master Slider Pro plugin as part of our bundled plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Should you require an update for this particular plugin, we kindly advise you to consult the plugin’s documentation for guidance on the update process. Alternatively, you may reach out to the plugin’s support team for further assistance.

We trust this information will be of assistance to you.

4/ We kindly request that you take a moment to thoroughly review and adhere to the instructions provided in our theme documentation. You can access the relevant information by visiting the following link: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Please ensure that you utilize all the sections available and import them according to your specific needs.

We hope you find this resource beneficial for optimizing the use of the XStore WordPress theme.

Should you require further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Furious,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please be advised that we have removed the header banner static block via the WordPress Dashboard under the Widgets section. The problem was due to an empty block that had been added.

We trust that this resolution will be satisfactory to your needs.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

We are pleased to inform you that we have created a video to demonstrate the resolution of your issue. Kindly view it in the private content area for your reference.

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask that you proceed with the following steps:

1. Navigate to “XStore > Theme Options > Header Builder.”
2. Make any modification and ensure you click “Publish” to save the changes.

Furthermore, we respectfully request that you disable the following options for optimal performance:

– Static block cache
– Menu cache
– Remove Query Strings From Static Resources

These options can be found under “XStore > Theme Options > Speed Optimization.” Once you have completed these actions, please clear your web browser’s cache and check to see if the issue has been resolved.

We are confident that these measures will rectify the problem at hand. Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.

Yours sincerely,
The 8Themes Team

Hello, @onebestmetin,

Please check the private content area.

Best Regards,
The 8Theme Team

Hello, @diatomee,

Thank you so much for purchasing our theme and contacting our support center.

Should you be interested in incorporating additional tabs on the single product page, we kindly guide you through the following steps:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to the ‘Single Product Builder’.
5. Click on ‘Tabs’.
6. Expand the ‘ADVANCED’ section.
7. Here, you can utilize ‘Custom Tab 1’ and ‘Custom Tab 2’ according to your specific needs.
8. Once configured, please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image to serve as a visual aid for these instructions. https://ibb.co/rwLSCKj

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @leveltgp,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Additionally, we have implemented the necessary CSS code adjustments to address the concern. For your convenience, we have attached an image to this message as a reference to the modifications made. https://ibb.co/x6b9fbC https://ibb.co/xh8KrVy

2/ Should you desire to enlarge the icon within the mobile panel, we kindly ask you to proceed to the following location within your theme settings: XStore > Theme Options > Mobile Panel. You may adjust the size to meet your requirements.

For your convenience, we have provided an image for reference. https://ibb.co/MhFnq06

We trust this guidance will effectively address your concern.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TronShop,

We hope this message finds you well. To address the issue you are experiencing, we kindly ask that you implement the following solution:

Please navigate to the Xstore >> Theme Options >> Theme Custom CSS section of your website’s admin panel. Once there, copy and paste the CSS code provided below. After applying the code, ensure that you clear your web browser’s cache before revisiting your site to see the changes take effect.

.woocommerce-cart .coupon input[type=submit] {
    font-size: var(--content-zoom) !important;
    width: 65px !important;
}
.woocommerce-cart a.clear-cart.btn.bordered {
    font-size: var(--content-zoom) !important;
}
.woocommerce-cart .wc-proceed-to-checkout a.checkout-button {
    font-size: var(--content-zoom) !important;
}
.woocommerce-cart .wc-proceed-to-checkout a.return-shop {
    font-size: var(--content-zoom) !important;
}
.etheme-cart-checkout-accordion.active .accordion-title {
    font-size: var(--content-zoom) !important;
}
.etheme-checkout-multistep-footer-links a.etheme-checkout-footer-step {
    font-size: var(--content-zoom) !important;
}
.etheme-cart-checkout-accordion .accordion-title {
    font-size: var(--content-zoom) !important;
}
.woocommerce-checkout .template-content .et-advanced-label label[for] {
    font-size: 10px !important;
}
.woocommerce-checkout .select2-container .select2-selection--single .select2-selection__rendered {
    font-size: 10px !important;
}

We appreciate your cooperation and patience in this matter. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @bzzxzz,

3/ A/ We understand that you are interested in altering the layout of the product purchase quantity and the purchase button on the single product page. To accomplish this, please follow the steps outlined below:

1. Access your website’s dashboard.
2. Navigate to ‘XStore’ followed by ‘Theme Options’.
3. Proceed to ‘WooCommerce’ and then select ‘Single Product Builder’.
4. Click on ‘Add to Cart’ and choose the desired orientation—either ‘Row’ or ‘Column’—to suit your preferences.
5. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided a visual guide to assist you with this process. You can view the reference image by visiting the following link: https://ibb.co/bHsDXqL

3/ B/ We understand that you are interested in displaying images for your product categories. To assist you with this, please follow the steps outlined below:

1. Log in to your WordPress Dashboard.
2. Navigate to the ‘Products’ section.
3. Click on ‘Categories’.
4. Select the category you wish to edit by clicking on ‘Edit’.
5. Within the edit category page, proceed to ‘Upload/Add a thumbnail image’.
6. After uploading the image, ensure you save your settings to apply the changes.

For your convenience, we have provided a visual reference to guide you through the process: https://ibb.co/x2Zd0TT

We trust that these instructions will be helpful to you. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @leveltgp,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to confirm the resolution.

Additionally, you now have the capability to adjust the size of the mobile main menu by utilizing the ‘Content Size’ option available within the theme settings to suit your preferences.

For your convenience, we have included an image in private content area for reference.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for reaching out to us with your concern.

We are writing to inform you that we have encountered difficulty accessing your website due to a 400 Bad Request error. This issue is preventing us from utilizing your online services effectively. https://ibb.co/NVX4Dr8

To address this problem, we kindly suggest reviewing the following article, which provides a comprehensive guide on how to resolve the 400 Bad Request error: https://www.namehero.com/blog/how-to-fix-400-bad-request-request-header-or-cookie-too-large/

We believe that the instructions detailed in the article will assist you in rectifying the issue. Also if you are using CDN please temporarily disable CDN on your site.

Once the necessary adjustments have been made, we would appreciate it if you could re-evaluate the website’s accessibility to ensure that the error has been successfully resolved.

We are hopeful that this will remedy the situation, and we look forward to being able to access your website without further complications.

Thank you for your prompt attention to this matter.

Best regards,
8Theme’s Team

Hello, @Jennifer,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a great day!

This topic is now closed.

Best regards,
The 8Theme Team