Tony Rodriguez

Hello, @Snails Au,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you download Parallax Scrolling Effect file in private content area, and proceed to import it using the Elementor plugin.

https://elementor.com/help/template-library/

We trust that this will effectively resolve your issue.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @Corrado Zanetti,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have made enhancements to the cart page using Elementor by incorporating a Progress Bar widget, which serves as a sales booster.

For your reference, an image has been provided in the private content area.

2/ We have identified an issue with the Loco Translate plugin concerning the translation of certain text strings. To resolve this, we kindly request that you insert the following code snippet into the functions.php file located within your child theme’s directory:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Clear shopping cart':
            $translated_text = 'Your Text 1';
            break;
        case 'Coupon code':
            $translated_text = 'Your Text 2';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

We trust that this adjustment will address the translation discrepancies you have encountered.

3/ Please rename xstore-it.po ( https://imgur.com/GtHZuOi ) to xstore-it_IT.po, and xstore-core-it.po ( https://imgur.com/u9phqHo ) to xstore-core-it_IT.po.

We hope this helps.

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @zenbeos,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Liza,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to see the changes.

Upon successfully creating and setting the template for the Shop on a global scale, as illustrated here: https://prnt.sc/VuSGWJF3cngG, you should encounter no issues when applying templates to categories, as shown in this example: https://prnt.sc/dWDhyLDqXMRp.

We suggest considering the replacement of the “Filter Products by Categories” widget in the sidebar with the “Product Categories” widget, which may prove to be beneficial for your needs.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @vedran,

We can’t access your site, Please check your provided WP-admin access on your end.

Could you please provide your site valid/working wp-admin access in the private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Hello, @vedran,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you to solve your issue.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @baibao,

Thank you so much for purchasing our theme and contacting our support center.

Please read this topic:

https://www.8theme.com/topic/server-error-500-when-updated-publishing/

We hope this helps. Should you require further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Corrado Zanetti,

Thank you so much for purchasing our theme and contacting our support center.

In order to address the concern you have raised, we kindly request that you follow these steps:

1. Navigate to the page in question using Elementor.
2. Proceed to edit the widget in question.
3. Adjust the ‘Product Title Limit’ by setting the desired number of lines.
4. Ensure to save your changes by updating the page.

For your convenience, we have provided a visual guide in the private content area of our support forum to assist you with this process.

We trust that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/ We are pleased to inform you that your issue has been successfully resolved. We have added CSS code in XStore > Theme Options > Theme custom CSS > Global CSS. For your reference, we have provided images in the private content area.

2/ To add a new product to website, Please read and follow the steps written in the official documentation of woocommerce plugin here: https://woocommerce.com/document/managing-products/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Kind regards,
The 8Theme Team

Hello, @Future IT,

Thank you for contacting us and for using XStore.

1/ Please provide URL of the page on which you are facing the Fatal errors and Provide screenshot for my better understanding.

2/ Please update now the WordPress 6.5.2 is available! and For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and Xstore core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

After that check again.

We hope this helps. Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ryan,

Thank you for contacting us and for using XStore.

1/ Let me explain to you, Xstore has a feature XStore Sale label Badge on Products that only works with every product to manually set a sale price. Products sale price functionality managed by woocommerce plugin.

We regret to inform you that there is no possible way to do a flash sale without going through every product to manually set a sale price at this moment.

You can try with the YITH WooCommerce Badge Management plugin or any third-party plugin for it but at your own risk.

Thank you for your understanding.

2/ Show sale Percentage: There is an option to show the sale percentage if you enable this option it will show the discount percentage instead of the sale text on products.

Please read our theme documentation here: https://www.8theme.com/documentation/docs/xstore-badges-on-products/#Sale-Label-4zJ1W

Should you require any further assistance, please do not hesitate to reach out.

Kind regards,
The 8Theme Team

Hello, @Ilya,

Thank you for contacting us and for using XStore.

1/ & 2/ & 3/ Your issue has been solved, please check now.

For your convenience, we have provided a visual reference in the private content area of our website.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you verify the solution at your earliest convenience.

We have provided a visual reference for your convenience, which can be located in the private content area.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

Upon reviewing your website, we have observed that you are utilizing the XStore Single Product Builder in conjunction with Elementor. This feature is currently active across all single product pages on your website.

Should you desire to modify the layout of your single product pages, you may do so by following these steps:

1. Access your WordPress dashboard.
2. Navigate to ‘XStore Builders’.
3. Select ‘Single Product Builder’.
4. Choose to edit the ‘Custom Single Product Layout’ according to your preferences.
5. Ensure to save your updates.

For a comprehensive understanding of the functionalities and features of our theme, we kindly invite you to peruse our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We trust that you will find this information beneficial for your endeavors. Additionally, we have provided a visual reference for your convenience, which can be located in the private content area.

Should you require any further assistance or have any inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Ilya,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing your website, we are pleased to inform you that we have not identified any issues. For your convenience, we have created a video walkthrough to serve as a reference, which you can view in the private content area.

Have you sorted it out?

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team