Problem “Select” quantity in cart page on mobile

This topic has 2 replies, 2 voices, and was last updated 2 months ago ago by Tony Rodriguez

  • Avatar: armando
    armando
    Participant
    February 21, 2024 at 10:05

    Hi, when I activate the select mode for the quantity, the refresh occurs but it does not update the quantity of the products. This problem only mobile.

    How can I resolve this?

    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 21, 2024 at 11:20

    Hello, @armando,

    Thank you so much for purchasing our theme and contacting our support center.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, Let us know on which mobile device you are facing the issue.

    Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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