Forum Replies Created

Viewing 30 posts - 28,081 through 28,110 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 11:38

    The problem was caused by custom CSS code in your child theme https://prnt.sc/26xneq4 Check now https://prnt.sc/26xnfw2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 11:27

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 11:25

    Could you, please, check now?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 11:20

    Hello @Louis,

    Thank you very much for your love, and we will do our best to bring you back to us to make it even stronger. We will ask you a few questions to understand the area in which we have a problem:
    1. Do you have the most problems updating the theme or creating a new product?
    2. From which version of the theme did you start to feel that something went wrong?
    3. Can we know what demos you have with errors and what kind of errors? We have a system that monitors the quality of the installation of the demo and we achieve 92% efficiency, which is much more than 5 years ago was about 70%.
    4. Do you have the most problems when editing your site in a customizer or page builder? If it is the customizer, describe what exactly categories of settings don’t work. If it’s a page builder, what exactly the elements do not work.
    5. Which builder do you use Elementor or WPB?
    Thank you Louis for your time – please give us as much information as possible so that we can make product improvements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 11:11

    Hello,

    Sorry for the delay in answering.
    We can’t open your site now – https://prnt.sc/26xmb2l
    Yes, our theme is compatible with php 8.
    About SEO, we did not solve it, because the problem was not visible to us.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 10:59

    Hello,

    Thanks for using our theme.
    Have you tried to contact support of WooCommerce plugin?
    If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.
    Let us know if any assistance from our side will be needed after WooCommerce plugin reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:53

    Hello,
    You wrote about the issue with breadcrumbs before so it is already fixed. But after that you wrote about another issue with ajax so it is another moment to fix.

    We have found that your urls are changed by WP Rocket cache plugin:
    normal state -> http://prntscr.com/26xkm0h
    now state -> http://prntscr.com/26xkp53
    As you may see there are not http/https prefix for these urls and especially for per page area where we are using js to filter products count and we need to have full url adress

    We found that ‘Relative protocol’ option from cloudflare http://prntscr.com/26xkzuq was the reason of replacing http/https with // symbols. Once we disabled this option – the issue was gone.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:51
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:50

    Hello,

    1/ Try to translate strings now. Provide screenshots of strings where translation doesn’t work. You can use the Lightshot screenshot tool.
    2/ Provide URL of product with the problem and screenshots for a better understanding.
    Thanks in advance

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:41

    Change as was mentioned and check then.
    The main header has the word “menu” on the burger icon – Header builder > Mobile menu > Label text

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:39

    Hello,

    Thanks for using our theme.
    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Try to add the next custom CSS code:

    .single-product .jdgm-rev.jdgm-rev {
        position: relative !important;
    }
    .single-product .jdgm-rev-widg__reviews {
        height: 100% !important;
    }

    I do not see any problem with Sidebar on your Shop page. Clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:29

    Hello,

    1/ Add the next code in Theme Options > Theme custom CSS:

    .widget_product_categories.sidebar-widget ul li .current-cat a, .sidebar-widget ul li .current-cat a {
        color: yellow;
    }

    2/

    .quantity-wrapper .et-icon {
        color: yellow;
    }
    div.quantity>span, div.quantity>input[type=number] {
        border-color: yellow !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:25

    Hello,

    Go to Theme Options > Typography > change any font > Publish, change font back, and Publish. Clear cache and check then.
    If this doesn’t help, provide us with URL of your site and temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:22

    Hello,

    Please set the administrator role for the user, we can’t access Dashboard right now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:18

    Hello,

    Fixed.
    Edit page where products are displayed > Products element settings > Mobile > set 2 products per view and Save.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:17

    Hello,

    Thanks for contacting us.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:15

    Hello,

    1/ https://prnt.sc/26xk0si – you updated Core plugin so update for the theme is required – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    2/ https://prnt.sc/26xk2du
    3/ Disable 3rd party plugins and check
    4/ Go to Appearance > Themes > enable Storefront theme and test the same problem. Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
    Let us know results

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:13

    Hello,

    Thanks for understanding.
    Ask the plugin authors:
    Do you have any js trigger that works just after your table being refreshed?
    Then we will be able to add our actions and make plus/minus work after table was refreshed.

    Let us know their answer and provide FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:06

    You’re welcome!
    I do not see the problem – https://prnt.sc/26xjzjy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 09:04

    Hello,

    Theme Options > Styling > Main color. Clear all cache (server, plugin, browser) and check the result

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:57

    Hello,

    Theme Options > Header builder > Main menu > Computed Box For The Menu Item > set padding top and bottom 21px

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:51

    Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:50

    Hello,

    Provide URL, temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:21

    Hello,

    Install Loco Translate plugin, go to Loco translate > Plugins > XStore Core > New language > Choose English language + Choose a location – System > change texts, check the result, disable the Loco plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:19

    Hello,

    I’ve passed this problem to our developers. I will let you know once it will be fixed. Please be patient.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:15

    Hello,

    You’re welcome!
    We’d appreciate if you could give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:14

    Hello,

    Thanks for contacting us.
    Edit content of custom pages, like Home, using Elementor. Strings of default WC pages, like My account, Cart, can be found in translation files of the theme, WooCommers and XStore Core plugin. Go to Elementor > Settings > enable editor for static blocks and products, then you will be able to edit Footer static block using Elementor. Some texts from the header you need to change via Theme Options > Header Builder.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:10

    Hello,

    No, there is no such possibility, unfortunately.
    Probably it’s possible by additional customization. You can submit customization request here

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:08

    Hello,

    Please check translation of XStore Core plugin

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2022 at 08:06

    Hello,

    Clear cache of your mobile browser and check now.

    Regards

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    Viewing 28,110 results - 28,081 through 28,110 (of 68,231 total)
Viewing 30 posts - 28,081 through 28,110 (of 68,231 total)
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