The problem was caused by custom CSS code in your child theme https://prnt.sc/26xneq4 Check now https://prnt.sc/26xnfw2
Regards
The problem was caused by custom CSS code in your child theme https://prnt.sc/26xneq4 Check now https://prnt.sc/26xnfw2
Regards
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Regards
Could you, please, check now?
Regards
Hello @Louis,
Thank you very much for your love, and we will do our best to bring you back to us to make it even stronger. We will ask you a few questions to understand the area in which we have a problem:
1. Do you have the most problems updating the theme or creating a new product?
2. From which version of the theme did you start to feel that something went wrong?
3. Can we know what demos you have with errors and what kind of errors? We have a system that monitors the quality of the installation of the demo and we achieve 92% efficiency, which is much more than 5 years ago was about 70%.
4. Do you have the most problems when editing your site in a customizer or page builder? If it is the customizer, describe what exactly categories of settings don’t work. If it’s a page builder, what exactly the elements do not work.
5. Which builder do you use Elementor or WPB?
Thank you Louis for your time – please give us as much information as possible so that we can make product improvements.
Regards
Hello,
Sorry for the delay in answering.
We can’t open your site now – https://prnt.sc/26xmb2l
Yes, our theme is compatible with php 8.
About SEO, we did not solve it, because the problem was not visible to us.
Regards
Hello,
Thanks for using our theme.
Have you tried to contact support of WooCommerce plugin?
If your site is live, we would recommend creating a staging site (full copy of the existing one), and doing all updates there first.
Let us know if any assistance from our side will be needed after WooCommerce plugin reply.
Regards
Hello,
You wrote about the issue with breadcrumbs before so it is already fixed. But after that you wrote about another issue with ajax so it is another moment to fix.
We have found that your urls are changed by WP Rocket cache plugin:
normal state -> http://prntscr.com/26xkm0h
now state -> http://prntscr.com/26xkp53
As you may see there are not http/https prefix for these urls and especially for per page area where we are using js to filter products count and we need to have full url adress
We found that ‘Relative protocol’ option from cloudflare http://prntscr.com/26xkzuq was the reason of replacing http/https with // symbols. Once we disabled this option – the issue was gone.
Regards
Hello,
1/ Try to translate strings now. Provide screenshots of strings where translation doesn’t work. You can use the Lightshot screenshot tool.
2/ Provide URL of product with the problem and screenshots for a better understanding.
Thanks in advance
Regards
Change as was mentioned and check then.
The main header has the word “menu” on the burger icon – Header builder > Mobile menu > Label text
Regards
Hello,
Thanks for using our theme.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
Try to add the next custom CSS code:
.single-product .jdgm-rev.jdgm-rev {
position: relative !important;
}
.single-product .jdgm-rev-widg__reviews {
height: 100% !important;
}
I do not see any problem with Sidebar on your Shop page. Clear cache and check one more time.
Regards
Hello,
1/ Add the next code in Theme Options > Theme custom CSS:
.widget_product_categories.sidebar-widget ul li .current-cat a, .sidebar-widget ul li .current-cat a {
color: yellow;
}
2/
.quantity-wrapper .et-icon {
color: yellow;
}
div.quantity>span, div.quantity>input[type=number] {
border-color: yellow !important;
}
Regards
Hello,
Go to Theme Options > Typography > change any font > Publish, change font back, and Publish. Clear cache and check then.
If this doesn’t help, provide us with URL of your site and temporary wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Please set the administrator role for the user, we can’t access Dashboard right now.
Regards
Hello,
Fixed.
Edit page where products are displayed > Products element settings > Mobile > set 2 products per view and Save.
Regards
Hello,
Thanks for contacting us.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
1/ https://prnt.sc/26xk0si – you updated Core plugin so update for the theme is required – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
2/ https://prnt.sc/26xk2du
3/ Disable 3rd party plugins and check
4/ Go to Appearance > Themes > enable Storefront theme and test the same problem. Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
Let us know results
Regards
Hello,
Thanks for understanding.
Ask the plugin authors:
Do you have any js trigger that works just after your table being refreshed?
Then we will be able to add our actions and make plus/minus work after table was refreshed.
Let us know their answer and provide FTP access.
Regards
You’re welcome!
I do not see the problem – https://prnt.sc/26xjzjy
Regards
Hello,
Theme Options > Styling > Main color. Clear all cache (server, plugin, browser) and check the result
Regards
Hello,
Theme Options > Header builder > Main menu > Computed Box For The Menu Item > set padding top and bottom 21px
Regards
Could you provide temporary wp-admin access?
Regards
Hello,
Provide URL, temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Install Loco Translate plugin, go to Loco translate > Plugins > XStore Core > New language > Choose English language + Choose a location – System > change texts, check the result, disable the Loco plugin.
Regards
Hello,
I’ve passed this problem to our developers. I will let you know once it will be fixed. Please be patient.
Regards
Hello,
You’re welcome!
We’d appreciate if you could give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Hello,
Thanks for contacting us.
Edit content of custom pages, like Home, using Elementor. Strings of default WC pages, like My account, Cart, can be found in translation files of the theme, WooCommers and XStore Core plugin. Go to Elementor > Settings > enable editor for static blocks and products, then you will be able to edit Footer static block using Elementor. Some texts from the header you need to change via Theme Options > Header Builder.
Let us know if you need any further assistance.
Regards
Hello,
No, there is no such possibility, unfortunately.
Probably it’s possible by additional customization. You can submit customization request here
Regards
Hello,
Please check translation of XStore Core plugin
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Hello,
Clear cache of your mobile browser and check now.
Regards