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Topic: web slow…..Please help me, the site is very slow

tiger

Participant

February 9, 2022 3:21 am

Please help me, the site is very slow
Site URL: hidden
Theme version: 8.1

Content is visible for topic creator and
support staff only.

#316626 copied to clipboard

Olga Barlow

Support staff

February 9, 2022 4:19 pm

Hello,

We set all the possible speed optimization settings that our theme has. We don’t have any other options to speed up the site from the theme side.
So, contact server support and WordPress support and ask if they have any tools or recommendations to get better performance. Because we can do nothing from our side, unfortunately. If you are not satisfied with the theme speed we could only offer you a refund.

Regards

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tiger

Participant

February 10, 2022 11:46 am

https://prnt.sc/26sqt6n
Hello, how do I get rid of this problem, the slider goes left alignment and the right side remains empty https://prnt.sc/26sqv9i

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Rose Tyler

Support staff

February 10, 2022 2:09 pm

Hello,

Don’t stretch row with the slider, use Default – https://prnt.sc/239hjfu

Regards

#316770 copied to clipboard

tiger

Participant

February 10, 2022 9:12 pm

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

#316791 copied to clipboard

Olga Barlow

Support staff

February 11, 2022 4:01 pm

Hello,

I don’t see the mentioned issue on your site https://prnt.sc/26ttbib What errors do you have in the console while you getting that broken view?

Where do you have that error? I checked page and SEO plugin settings displays https://prnt.sc/26ttgph

Regards

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tiger

Participant

February 11, 2022 4:04 pm

This site does not belong to the second site
It does not appear, what is the solution, should I re-activate it SEO plugin?

#316855 copied to clipboard

Olga Barlow

Support staff

February 11, 2022 5:38 pm

Hello,

Provide us with WP Dashboard access and link to the site where you have the problem.

Regards

#316879 copied to clipboard

tiger

Participant

February 11, 2022 6:16 pm

Can you give me the repair steps?

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Olga Barlow

Support staff

February 11, 2022 6:25 pm

Hello,

I can’t tell you the repair steps if I did not inspect the site with the problem. So, provide us with WP Dashboard access and link to the site where you have the problem.

Regards

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tiger

Participant

February 13, 2022 6:46 pm

https://prnt.sc/26v5i4y
How do I solve this

#317014 copied to clipboard

tiger

Participant

February 14, 2022 10:22 pm

????

#317160 copied to clipboard

Rose Tyler

Support staff

February 15, 2022 9:28 am

Hello,

Sorry for the delay in answering. We have a large number of requests during these days and reply may take some time, but your request is in the queue and it’s very important for us.
You can reduce the DOM size only by removing elements from the page, header, or footer, enabling the Lazy loading for the elements that have such option (banners, products, Instagram). There is no other way to reduce the DOM.

Regards

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tiger

Participant

February 15, 2022 12:20 pm

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

Here the option to translate the email does not appear
https://prnt.sc/26w6y6n
It’s ok why is that?
https://prnt.sc/26w6zkj

In addition to the consumption of the CPU, it causes excessive consumption in the WordPress admin panel

Content is visible for topic creator and
support staff only.

#317207 copied to clipboard

tiger

Participant

February 15, 2022 2:29 pm

Please wait for the solution

#317219 copied to clipboard

Rose Tyler

Support staff

February 15, 2022 3:07 pm

Hello @Tiger,

Why is the site being destroyed like this, what is the solution?
https://prnt.sc/26t6m59

– I don’t see the mentioned issue on your site, let us know once you will get it one more time.

Also this problem in the plugin does not open is the error from me or from the plugin and how to solve
https://prnt.sc/26t7j4y

– I can see SEO settings of Home page on the mentioned site – https://prnt.sc/26waiph

Here the option to translate the email does not appear
https://prnt.sc/26w6y6n

– please read this topic – https://www.8theme.com/topic/built-in-email-builder-wpml/

It’s ok why is that?
https://prnt.sc/26w6zkj

– There should not be that alert, at first sight. Provide FTP access, please, so I can pass this question to our developers team.
P.S. Site design looks pretty nice by the way!

Regards

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tiger

Participant

February 15, 2022 3:11 pm

1- P.S. Site design؟؟ I can not understand what do you mean

2- FTP How do I not know what

3 – Did not answer In addition to the consumption of the CPU, it causes excessive consumption in the WordPress admin panel

#317225 copied to clipboard

Rose Tyler

Support staff

February 15, 2022 3:18 pm

1- I just said that your site looks cool, on my opinion 🙂
2- Contact your hosting provider and ask for FTP host, FTP username, and FTP password
3- Describe in more detail, provide screenshots or statistics that I will be able to pass our dev team.

Regards

#317228 copied to clipboard

tiger

Participant

February 15, 2022 3:19 pm

I swear to you that I suffer a lot and waste more time because I deleted the site and promised to build it and deleted the sub-domain for me for more than 3 months, wasting time with this. You know that I created another site three months ago and it works quickly and without any problems, but this site is slow and the hosting company bans it, knowing all My sites that I bought 3 themes from you, and the sites are all the same hosting, but different accounts, please, please, please advise me, what is the reason, please help me

All my hostings are from HostGator
The only problem that the site suffers from is the interruption and slowness of the site, the site that works very well with the hosting company in Germany, and this site does not work well in oman

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tiger

Participant

February 15, 2022 3:28 pm

FTP Give me the way to provide you
Or please, if you would be so kind to my last request, please cooperate with me, I swear to you that I am very tired
If you could contact me via TeamViewer

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